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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 361 - 380 of 7,416

Mike

Site Experience Feedback

Aug 19, 2024

Difficult using the catalog with online ordering. Make finding web site easier. Make using item number easier.

From Ross-Simons

We are in the process of updating our website to make the ordering process easier and more user friendly. It should be complete by early Fall. If you have any issues ordering online until then, please call us direct at 800-556-737...

Read full response »

Bananie

Site Experience Feedback

Aug 19, 2024

Smooth and easy transaction. I love Ross Simon.

Kathy

Site Experience Feedback

Aug 19, 2024

Good quality products

Online Shopper

Site Experience Feedback

Aug 19, 2024

slightly disappointed since the brochure fall preview the item was advertised $139 website $149 nice if you honored lower price. Item number 981788

From Ross-Simons

Sometimes, the prices in the catalogue differ from online because the catalogue is pre-printed months in advance. In this case, it is necessary to enter the catalogue code in the Offer Code box online, and it will modify the price...

Read full response »

Cinder

Site Experience Feedback

Aug 19, 2024

Lots of beautiful items that are well priced for the quality.

Online Shopper

Site Experience Feedback

Aug 19, 2024

Experience today was fine, but I'm very disappointed in another purchase I made about 1 year ago. Purchased a beautiful diamond eternity band and 1/4 of the stones have fallen out since then.

From Ross-Simons

We regret the issue you had with your diamond eternity band ring. The good news is we have a repair department that will assess the piece and determine if it is repairable. We have reached out to assist.

Jaycee

Site Experience Feedback

Aug 07, 2024

The only disappointment was that all 3 pieces appeared to have videos and none of them worked.


Post-Delivery Feedback

Aug 19, 2024

I thought I was buying a small pair of black diamond studs set in silver. They were small enough that the price was not an indication that I was buying only a single earring. All 3 pieces arrived together and I was only disappointed in the single black diamond stud. It was even smaller than expected -- and I thought I purchased a pair. It was not obvious/clear that I was buying a single stud. I purchased another pair of studs and didn't make a mistake there.

From Ross-Simons

We do apologize that the videos were not working for you. We have checked and they are now working. We are constantly working on our website to improve the shopping experience of our customers.

Bug

Site Experience Feedback

Aug 19, 2024

Website easy to use

ZBZ

Site Experience Feedback

Aug 19, 2024

I appreciate the images and video of each piece standing alone and also displayed on the model! It helps me as an online consumer better imagine the piece in real life. Thank you!

Satisfied

Site Experience Feedback

Aug 19, 2024

Very satisfied

mrs.S

Site Experience Feedback

Aug 11, 2024

i


Post-Delivery Feedback

Aug 19, 2024

i like what i get. and i recommend to my friend.

The mechanic

Site Experience Feedback

Aug 09, 2024

Everything is good.

Online Shopper

Site Experience Feedback

Aug 19, 2024

Price shown before purchase remained same as checkout price after applying coupon??

From Ross-Simons

We do not see that you applied a coupon to this order. If you have a coupon that you think may apply, please call us direct at 800-556-7376, and we will be happy to assist. Thank you for shopping with Ross-Simons.

Biggie

Site Experience Feedback

Aug 19, 2024

easy to use, great product

Joy H.

Site Experience Feedback

Aug 18, 2024

Ross Simons always has quality jewelry at decent prices. The website has plenty of options to narrow your search to exactly what you want, which many websites do not.

Mama J

Site Experience Feedback

Aug 18, 2024

My friend, Linda Penberg sent me a $50 coupon after her purchase for recommending me. You did not allow me to use it. Your coupon is worthless.

From Ross-Simons

We are sorry that you did have a problem with the coupon. We have applied your coupon to your order for you.

Online Shopper

Site Experience Feedback

Jul 27, 2024

good

Senora

Site Experience Feedback

Aug 18, 2024

I am confused why my purchase price does not reflect the $25 coupon I am using. I talked with a customer service representative who told me I will see it applied in the email confirmation.

From Ross-Simons

We have checked your order and the $25.00 was applied to your order.

Online Shopper

Site Experience Feedback

Aug 06, 2024

Easy to work thru

BB

Site Experience Feedback

Aug 18, 2024

Variety in choice and price