Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 361 - 380 of 7,416
Mike
Site Experience Feedback
Aug 19, 2024
Difficult using the catalog with online ordering. Make finding web site easier. Make using item number easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are in the process of updating our website to make the ordering process easier and more user friendly. It should be complete by early Fall. If you have any issues ordering online until then, please call us direct at 800-556-737...
Read full response »Bananie
Site Experience Feedback
Aug 19, 2024
Smooth and easy transaction. I love Ross Simon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kathy
Site Experience Feedback
Aug 19, 2024
Good quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 19, 2024
slightly disappointed since the brochure fall preview the item was advertised $139 website $149 nice if you honored lower price. Item number 981788
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
Sometimes, the prices in the catalogue differ from online because the catalogue is pre-printed months in advance. In this case, it is necessary to enter the catalogue code in the Offer Code box online, and it will modify the price...
Read full response »Cinder
Site Experience Feedback
Aug 19, 2024
Lots of beautiful items that are well priced for the quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 19, 2024
Experience today was fine, but I'm very disappointed in another purchase I made about 1 year ago. Purchased a beautiful diamond eternity band and 1/4 of the stones have fallen out since then.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- Full ratings for this review »
From Ross-Simons
We regret the issue you had with your diamond eternity band ring. The good news is we have a repair department that will assess the piece and determine if it is repairable. We have reached out to assist.
Jaycee
Site Experience Feedback
Aug 07, 2024
The only disappointment was that all 3 pieces appeared to have videos and none of them worked.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jaycee
Post-Delivery Feedback
Aug 19, 2024
I thought I was buying a small pair of black diamond studs set in silver. They were small enough that the price was not an indication that I was buying only a single earring. All 3 pieces arrived together and I was only disappointed in the single black diamond stud. It was even smaller than expected -- and I thought I purchased a pair. It was not obvious/clear that I was buying a single stud. I purchased another pair of studs and didn't make a mistake there.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
We do apologize that the videos were not working for you. We have checked and they are now working. We are constantly working on our website to improve the shopping experience of our customers.
Bug
Site Experience Feedback
Aug 19, 2024
Website easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
ZBZ
Site Experience Feedback
Aug 19, 2024
I appreciate the images and video of each piece standing alone and also displayed on the model! It helps me as an online consumer better imagine the piece in real life. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Satisfied
Site Experience Feedback
Aug 19, 2024
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mrs.S
Site Experience Feedback
Aug 11, 2024
i
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
mrs.S
Post-Delivery Feedback
Aug 19, 2024
i like what i get. and i recommend to my friend.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
The mechanic
Site Experience Feedback
Aug 09, 2024
Everything is good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 19, 2024
Price shown before purchase remained same as checkout price after applying coupon??
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We do not see that you applied a coupon to this order. If you have a coupon that you think may apply, please call us direct at 800-556-7376, and we will be happy to assist. Thank you for shopping with Ross-Simons.
Biggie
Site Experience Feedback
Aug 19, 2024
easy to use, great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joy H.
Site Experience Feedback
Aug 18, 2024
Ross Simons always has quality jewelry at decent prices. The website has plenty of options to narrow your search to exactly what you want, which many websites do not.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mama J
Site Experience Feedback
Aug 18, 2024
My friend, Linda Penberg sent me a $50 coupon after her purchase for recommending me. You did not allow me to use it. Your coupon is worthless.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
- Full ratings for this review »
From Ross-Simons
We are sorry that you did have a problem with the coupon. We have applied your coupon to your order for you.
Online Shopper
Site Experience Feedback
Jul 27, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Senora
Site Experience Feedback
Aug 18, 2024
I am confused why my purchase price does not reflect the $25 coupon I am using. I talked with a customer service representative who told me I will see it applied in the email confirmation.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We have checked your order and the $25.00 was applied to your order.
Online Shopper
Site Experience Feedback
Aug 06, 2024
Easy to work thru
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BB
Site Experience Feedback
Aug 18, 2024
Variety in choice and price
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »