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Ross-Simons Reviews - 7,463 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 1 - 20 of 7,463

Gorgeous ring and great customer service!

Post-Delivery Feedback

Oct 19, 2024

Gorgeous ring, great quality. I wore it for close to 4 years before I lost a stone (likely because it had slightly bent over time due to daily wear and I should’ve had it reshaped). Customer service was quick and easy to communicate with - very polite and professional. They reshaped my ring and replaced the diamond for $125 and it took about a week or less!

Online Shopper

Post-Delivery Feedback

Sep 25, 2024

One necklace too thin. One bracelet too short. Had to go to a jewler to add a link

Mimi

Site Experience Feedback

Sep 01, 2024

Good

Cinderella Sands

Site Experience Feedback

Aug 31, 2024

I have saved enough money to buy this beautiful bracelet for over one year. I have the old bracelet that I got several years ago. I have had so many compliments on my old bracelet, I decided to buy the new one. It is a pure beauty. The use of your check out was so easy, no problem...


Post-Delivery Feedback

Sep 24, 2024

My bracelet is most beautiful piece of jewelry I have today.

CHB

Site Experience Feedback

Aug 31, 2024

Wonderful site with great sales


Post-Delivery Feedback

Sep 23, 2024

I absolutely love the jewelry and case that I have purchased from Ross-Simons. I get so many compliments on my choices.

Online Shopper

Post-Delivery Feedback

Sep 21, 2024

The product was emerald earrings. The photos were of a very dark emerald color but the product was very light and looked like jade. I was just disappointed with that and am returning them for a refund.

LoveeLions118

Post-Delivery Feedback

Sep 21, 2024

I ordered through your clearance website. I am extremely happy about the necklace, it looks like it cost much more than I paid. Excellent value and design.

Lady Nene

Site Experience Feedback

Sep 03, 2024

I have purchased items from RS for years on and off. However, the last two or three orders, I have receive the wrong size. I ordered 3 tw cz earrings and I received .75 total of 1.5 tw cz. And previously, I ordered tow rings 4mm from RS off of another site (Walmart.com) and RS sent me 2mm toe rings. The toe rings were returned and I'm waiting on the RMA to return the 1.5 tw cz so that they can be returned. I also purchased overnight shipping nut did not receive the iltoe rings until 4 days later. Additionally I purchased 2 tw diamond earrings studs back in 2014 or so for for over $8K. I typicall order from RS because of their trusted name. I should be compensated for all these delays and having to return the wrong items that were sent. Respectfully, Mrs. LaNetra Johnson (510)409-4707.


Post-Delivery Feedback

Sep 20, 2024

I love shopping ar Ross-Simons jewelers. I have purchased jewelry from them for many years starting in the year of 2010. I purchased my $8999 retirement two carat diamond earrings from Ross-Simon's and they are holding up well. Typically, I trust the quality of there products. However, there were a couple of times that I purchased through a third party, (amazon.com and walmart.com) and the product that I received wasn't what I paid for. Ross-Simons provided a full refund, event hough it took some time to get everything resolved. Ross-Simons is a reputable company and it is the only company I but jewelry from. Respectfully, LaNetra Garnett-Johnson

Ross-Simons

Site Experience Feedback

Aug 23, 2024

I needed a cute statement ring, and Ross-Simon’s is my go to for unique, beautiful and affordable pretties!


Post-Delivery Feedback

Sep 19, 2024

The "Jesus on the Cross" ring is simple but beautiful, and the chain link bracelet is lightweight and a perfect addition to my bracelet collection.

Skye

Post-Delivery Feedback

Sep 19, 2024

The sterling wire part is great I just don't feel the stone is worth the price.

Online Shopper

Site Experience Feedback

Aug 22, 2024

Easy

Lucy

Site Experience Feedback

Sep 02, 2024

Was looking for a gold chain for self. Have shopped with Ross Simons online in the past. Interaction online good re selection, descriptions. Not so good with sale offers and coupon offers.


Post-Delivery Feedback

Sep 19, 2024

Nice products and selection. Easy to order and get delivery. Costly. Would like to see more simple, mid priced items. As senior widow no need for men's items. No longer giving lux jewelry as gifts.

From Ross-Simons

If you believe you have a coupon that can be applied to this order, please call us direct at 800-556-7376 and we will be happy to assist! You did receive this beautiful gold rope necklace at a tremendous value, we hope you love it...

Read full response »

anonamous

Site Experience Feedback

Sep 02, 2024

the website was SO EASY to navigate..congrats! I especially like how the screen pictures your items thatwere browsed.


Post-Delivery Feedback

Sep 19, 2024

I purchased this necklace thru the Estate and Vintage catagory.It was as beautiful as what I saw online. She just graduated from college in May with a mining engineering degree and is very deserving as she struggled in early life. Thankyou immensily!!!

From Ross-Simons

We're happy to hear you like our website's features.

Bee

Site Experience Feedback

Aug 25, 2024

It was good I hope it looks like I think it should look.


Post-Delivery Feedback

Sep 17, 2024

I order a necklace it was to small and the quality was not good for the price. I looked at a few other places and the name plate was .uch bigger. It was to small for 849 dollars. Thank you for reading .y complete.

From Ross-Simons

The personalized name necklaces are beautiful, we hope you love it!

A.J.

Site Experience Feedback

Aug 31, 2024

It was very simple to order my item.


Post-Delivery Feedback

Sep 17, 2024

I ordered my Wallace Christmas Bell. It is as beautiful as all he other bells I have ordered from R-S.

Pegasus

Site Experience Feedback

Sep 01, 2024

It went smoothly. I just regret that I continued to look after I saw something I really liked but it was sold out when I went back to purchase the item. Lesson learned

From Ross-Simons

Sorry you missed out on the piece! Keep checking back every few weeks, you never know when it may come back into stock. You can always call us direct at 800-556-7376 and we will be happy to see if we have anything similar.

Evie

Site Experience Feedback

Aug 25, 2024

Great website. Never have any problems


Post-Delivery Feedback

Sep 16, 2024

Unbelievable price and stunning. It’s beautifully made.

Liz

Site Experience Feedback

Aug 31, 2024

Pleasant expierience.


Post-Delivery Feedback

Sep 15, 2024

LOVE the bracelet!!!

Jewel

Site Experience Feedback

Aug 23, 2024

All my purchases and returns from Ross Simons have been fine.

From Ross-Simons

We're happy to hear you've had good experiences with Ross-Simons.

Marge

Post-Delivery Feedback

Sep 13, 2024

Nice pendant, but very small. I was not going to give it’s a gift, but did. The birthstone was made well, not for a necklace, rather to attach to an existing pendant. Not as a separate piece.