Ross-Simons Reviews - 7,463 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 1 - 20 of 7,463
Gorgeous ring and great customer service!
Post-Delivery Feedback
Oct 19, 2024
Gorgeous ring, great quality. I wore it for close to 4 years before I lost a stone (likely because it had slightly bent over time due to daily wear and I should’ve had it reshaped). Customer service was quick and easy to communicate with - very polite and professional. They reshaped my ring and replaced the diamond for $125 and it took about a week or less!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 25, 2024
One necklace too thin. One bracelet too short. Had to go to a jewler to add a link
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Mimi
Site Experience Feedback
Sep 01, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Cinderella Sands
Site Experience Feedback
Aug 31, 2024
I have saved enough money to buy this beautiful bracelet for over one year. I have the old bracelet that I got several years ago. I have had so many compliments on my old bracelet, I decided to buy the new one. It is a pure beauty. The use of your check out was so easy, no problem...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cinderella Sands
Post-Delivery Feedback
Sep 24, 2024
My bracelet is most beautiful piece of jewelry I have today.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
CHB
Site Experience Feedback
Aug 31, 2024
Wonderful site with great sales
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CHB
Post-Delivery Feedback
Sep 23, 2024
I absolutely love the jewelry and case that I have purchased from Ross-Simons. I get so many compliments on my choices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 21, 2024
The product was emerald earrings. The photos were of a very dark emerald color but the product was very light and looked like jade. I was just disappointed with that and am returning them for a refund.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
LoveeLions118
Post-Delivery Feedback
Sep 21, 2024
I ordered through your clearance website. I am extremely happy about the necklace, it looks like it cost much more than I paid. Excellent value and design.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lady Nene
Site Experience Feedback
Sep 03, 2024
I have purchased items from RS for years on and off. However, the last two or three orders, I have receive the wrong size. I ordered 3 tw cz earrings and I received .75 total of 1.5 tw cz. And previously, I ordered tow rings 4mm from RS off of another site (Walmart.com) and RS sent me 2mm toe rings. The toe rings were returned and I'm waiting on the RMA to return the 1.5 tw cz so that they can be returned. I also purchased overnight shipping nut did not receive the iltoe rings until 4 days later. Additionally I purchased 2 tw diamond earrings studs back in 2014 or so for for over $8K. I typicall order from RS because of their trusted name. I should be compensated for all these delays and having to return the wrong items that were sent. Respectfully, Mrs. LaNetra Johnson (510)409-4707.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Lady Nene
Post-Delivery Feedback
Sep 20, 2024
I love shopping ar Ross-Simons jewelers. I have purchased jewelry from them for many years starting in the year of 2010. I purchased my $8999 retirement two carat diamond earrings from Ross-Simon's and they are holding up well. Typically, I trust the quality of there products. However, there were a couple of times that I purchased through a third party, (amazon.com and walmart.com) and the product that I received wasn't what I paid for. Ross-Simons provided a full refund, event hough it took some time to get everything resolved. Ross-Simons is a reputable company and it is the only company I but jewelry from. Respectfully, LaNetra Garnett-Johnson
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 3
- Customer Support: 3
- Full ratings for this review »
Ross-Simons
Site Experience Feedback
Aug 23, 2024
I needed a cute statement ring, and Ross-Simon’s is my go to for unique, beautiful and affordable pretties!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Ross-Simons
Post-Delivery Feedback
Sep 19, 2024
The "Jesus on the Cross" ring is simple but beautiful, and the chain link bracelet is lightweight and a perfect addition to my bracelet collection.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Skye
Post-Delivery Feedback
Sep 19, 2024
The sterling wire part is great I just don't feel the stone is worth the price.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 22, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lucy
Site Experience Feedback
Sep 02, 2024
Was looking for a gold chain for self. Have shopped with Ross Simons online in the past. Interaction online good re selection, descriptions. Not so good with sale offers and coupon offers.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
Lucy
Post-Delivery Feedback
Sep 19, 2024
Nice products and selection. Easy to order and get delivery. Costly. Would like to see more simple, mid priced items. As senior widow no need for men's items. No longer giving lux jewelry as gifts.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
If you believe you have a coupon that can be applied to this order, please call us direct at 800-556-7376 and we will be happy to assist! You did receive this beautiful gold rope necklace at a tremendous value, we hope you love it...
Read full response »anonamous
Site Experience Feedback
Sep 02, 2024
the website was SO EASY to navigate..congrats! I especially like how the screen pictures your items thatwere browsed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
anonamous
Post-Delivery Feedback
Sep 19, 2024
I purchased this necklace thru the Estate and Vintage catagory.It was as beautiful as what I saw online. She just graduated from college in May with a mining engineering degree and is very deserving as she struggled in early life. Thankyou immensily!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We're happy to hear you like our website's features.
Bee
Site Experience Feedback
Aug 25, 2024
It was good I hope it looks like I think it should look.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Bee
Post-Delivery Feedback
Sep 17, 2024
I order a necklace it was to small and the quality was not good for the price. I looked at a few other places and the name plate was .uch bigger. It was to small for 849 dollars. Thank you for reading .y complete.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
From Ross-Simons
The personalized name necklaces are beautiful, we hope you love it!
A.J.
Site Experience Feedback
Aug 31, 2024
It was very simple to order my item.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
A.J.
Post-Delivery Feedback
Sep 17, 2024
I ordered my Wallace Christmas Bell. It is as beautiful as all he other bells I have ordered from R-S.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pegasus
Site Experience Feedback
Sep 01, 2024
It went smoothly. I just regret that I continued to look after I saw something I really liked but it was sold out when I went back to purchase the item. Lesson learned
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Sorry you missed out on the piece! Keep checking back every few weeks, you never know when it may come back into stock. You can always call us direct at 800-556-7376 and we will be happy to see if we have anything similar.
Evie
Site Experience Feedback
Aug 25, 2024
Great website. Never have any problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Evie
Post-Delivery Feedback
Sep 16, 2024
Unbelievable price and stunning. It’s beautifully made.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Liz
Site Experience Feedback
Aug 31, 2024
Pleasant expierience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Liz
Post-Delivery Feedback
Sep 15, 2024
LOVE the bracelet!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jewel
Site Experience Feedback
Aug 23, 2024
All my purchases and returns from Ross Simons have been fine.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy to hear you've had good experiences with Ross-Simons.
Marge
Post-Delivery Feedback
Sep 13, 2024
Nice pendant, but very small. I was not going to give it’s a gift, but did. The birthstone was made well, not for a necklace, rather to attach to an existing pendant. Not as a separate piece.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »