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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 341 - 360 of 7,416

Cathy K

Site Experience Feedback

Aug 04, 2024

Easy to maneuver site.


Post-Delivery Feedback

Aug 21, 2024

I returned my original purchase for a different size. Got a gift certificate instead. Not sure why. Original ring was still available on site. Chose a different ring because felt the original ring quality was not great. Received second ring and was disappointed in the quality. I have already included it in my latest drop at the local thrift store.

RonH

Site Experience Feedback

Aug 15, 2024

Great website, easy to navigate, and many options


Post-Delivery Feedback

Aug 21, 2024

Speedy delivery time. Website easy to navigate. The necklace I purchased is smaller that I expected, though still nice. An improved way of determining actual size would be appreciated. It looks larger on the model.

Online Shopper

Site Experience Feedback

Aug 15, 2024

Always an easy and good ordering experience

Jayesie

Site Experience Feedback

Aug 20, 2024

My experience with the Ross Simons website has always been a positive one !! There’s so much to choose from and the site itself is so easy to maneuver !! It’s a great place to shop for great pieces of jewelry !!

Pms

Site Experience Feedback

Aug 20, 2024

Just what I was looking for, simple, unadorned, can be dressed up or down.

ZsaZsa

Site Experience Feedback

Aug 20, 2024

The jewelry always arrives promptly. It’s even more beautiful in person than online. I am never disappointed great quality. I wa suppose to receive a 50.00 gift card with my last purchase it hasn’t been sent to my email is it delayed? I will continue shopping but would like to apply that to my next purchase.

From Ross-Simons

The coupon you qualified for when you placed your order was the $25.00 off a future order of $125.00 or more. We did send the coupon to your email address on file. Happy shopping!

Tissy

Site Experience Feedback

Aug 07, 2024

I hit the wrong number on my house address and couldn’t go back and change it so it was a bit of a hassle to start over.


Post-Delivery Feedback

Aug 20, 2024

My last purchase was an emerald and gold necklace. The emerald drops down from the necklace and is very pretty. I have bought a variety of items from you and have been pleased with each of them for beauty, quality, and price.

From Ross-Simons

We are sorry you had a problem with changing your house number. You may always contact us, and we will be glad to assist you.

Sandy

Site Experience Feedback

Aug 12, 2024

I love Ross Simon’s Jewelry , the pieces are really nice 😊 it’s easy to shop and the quality of the products are great.

jonnyshome

Site Experience Feedback

Aug 20, 2024

Excellent! Ten-star!

Gail

Site Experience Feedback

Aug 20, 2024

I love Ross Simons! Beautiful and quality products, always satisfied with my purchases. Returns are easy

Online Shopper

Site Experience Feedback

Aug 20, 2024

My first time shopping and I really found what I was looking for thank you

jeannie

Site Experience Feedback

Aug 20, 2024

good service from Ross-Simmoins

Magnolia

Site Experience Feedback

Aug 20, 2024

Online Customer Service and Sales ladies are wonderful! Very helpful and personable.

Meg

Post-Delivery Feedback

Aug 20, 2024

Love the thin Italian gold band ring. The turquoise ring wasn't that nice. The stone looked damaged and you couldn't see the blue topaz stones on the ring. Very disappointed.

Online Shopper

Site Experience Feedback

Aug 20, 2024

Love this site

Blondie

Post-Delivery Feedback

Aug 20, 2024

I ordered two items. One for me, the other for my daughter. We are very pleased with the items. Both are unique. Easy to order. Arrived as expected.

PoofEmail

Site Experience Feedback

Aug 19, 2024

There was no recognition of my December 2023 email address. Due to the latter, the checkout process was prolonged.

From Ross-Simons

If you do set up an account with us with your basic information including your email address, you will then be able to access your account. On the top right-hand side of our home page is the person icon. If you click there you wil...

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Jeri

Site Experience Feedback

Aug 19, 2024

I’m doing this off a posting on Facebook and I probably should go directly to Ross-Simon’s website. I found what I’ve looked at days before.

From Ross-Simons

We hope you love the earrings! Thank you for choosing Ross-Simons.

Flyngramma

Site Experience Feedback

Aug 19, 2024

As expected, my interaction with the website was flawless! This is my go-to website whenever I want to purchase jewelry. Have never been disappointed!

Toni

Site Experience Feedback

Aug 19, 2024

The selection was amazing, and there was something for everyone. I had a hard time deciding what to buy first. I will definitely be back to purchase for myself.