Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 341 - 360 of 7,416
Cathy K
Site Experience Feedback
Aug 04, 2024
Easy to maneuver site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cathy K
Post-Delivery Feedback
Aug 21, 2024
I returned my original purchase for a different size. Got a gift certificate instead. Not sure why. Original ring was still available on site. Chose a different ring because felt the original ring quality was not great. Received second ring and was disappointed in the quality. I have already included it in my latest drop at the local thrift store.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
RonH
Site Experience Feedback
Aug 15, 2024
Great website, easy to navigate, and many options
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
RonH
Post-Delivery Feedback
Aug 21, 2024
Speedy delivery time. Website easy to navigate. The necklace I purchased is smaller that I expected, though still nice. An improved way of determining actual size would be appreciated. It looks larger on the model.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 15, 2024
Always an easy and good ordering experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jayesie
Site Experience Feedback
Aug 20, 2024
My experience with the Ross Simons website has always been a positive one !! There’s so much to choose from and the site itself is so easy to maneuver !! It’s a great place to shop for great pieces of jewelry !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pms
Site Experience Feedback
Aug 20, 2024
Just what I was looking for, simple, unadorned, can be dressed up or down.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ZsaZsa
Site Experience Feedback
Aug 20, 2024
The jewelry always arrives promptly. It’s even more beautiful in person than online. I am never disappointed great quality. I wa suppose to receive a 50.00 gift card with my last purchase it hasn’t been sent to my email is it delayed? I will continue shopping but would like to apply that to my next purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
The coupon you qualified for when you placed your order was the $25.00 off a future order of $125.00 or more. We did send the coupon to your email address on file. Happy shopping!
Tissy
Site Experience Feedback
Aug 07, 2024
I hit the wrong number on my house address and couldn’t go back and change it so it was a bit of a hassle to start over.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tissy
Post-Delivery Feedback
Aug 20, 2024
My last purchase was an emerald and gold necklace. The emerald drops down from the necklace and is very pretty. I have bought a variety of items from you and have been pleased with each of them for beauty, quality, and price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We are sorry you had a problem with changing your house number. You may always contact us, and we will be glad to assist you.
Sandy
Site Experience Feedback
Aug 12, 2024
I love Ross Simon’s Jewelry , the pieces are really nice 😊 it’s easy to shop and the quality of the products are great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jonnyshome
Site Experience Feedback
Aug 20, 2024
Excellent! Ten-star!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gail
Site Experience Feedback
Aug 20, 2024
I love Ross Simons! Beautiful and quality products, always satisfied with my purchases. Returns are easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 20, 2024
My first time shopping and I really found what I was looking for thank you
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
jeannie
Site Experience Feedback
Aug 20, 2024
good service from Ross-Simmoins
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Magnolia
Site Experience Feedback
Aug 20, 2024
Online Customer Service and Sales ladies are wonderful! Very helpful and personable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Meg
Post-Delivery Feedback
Aug 20, 2024
Love the thin Italian gold band ring. The turquoise ring wasn't that nice. The stone looked damaged and you couldn't see the blue topaz stones on the ring. Very disappointed.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 20, 2024
Love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Blondie
Post-Delivery Feedback
Aug 20, 2024
I ordered two items. One for me, the other for my daughter. We are very pleased with the items. Both are unique. Easy to order. Arrived as expected.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
PoofEmail
Site Experience Feedback
Aug 19, 2024
There was no recognition of my December 2023 email address. Due to the latter, the checkout process was prolonged.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
If you do set up an account with us with your basic information including your email address, you will then be able to access your account. On the top right-hand side of our home page is the person icon. If you click there you wil...
Read full response »Jeri
Site Experience Feedback
Aug 19, 2024
I’m doing this off a posting on Facebook and I probably should go directly to Ross-Simon’s website. I found what I’ve looked at days before.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We hope you love the earrings! Thank you for choosing Ross-Simons.
Flyngramma
Site Experience Feedback
Aug 19, 2024
As expected, my interaction with the website was flawless! This is my go-to website whenever I want to purchase jewelry. Have never been disappointed!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Toni
Site Experience Feedback
Aug 19, 2024
The selection was amazing, and there was something for everyone. I had a hard time deciding what to buy first. I will definitely be back to purchase for myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »