Home > Apparel & Accessories > Ross-Simons

Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 321 - 340 of 7,416

Jackie

Site Experience Feedback

Aug 22, 2024

very good

Beth

Site Experience Feedback

Aug 14, 2024

Very easy to navigate to what I was looking for.

Hrimvile

Site Experience Feedback

Aug 11, 2024

Would be nice to search for a user wishlist by name or email, or just not require a user to share their wishlist.


Post-Delivery Feedback

Aug 22, 2024

Looking at my receipt, I wasn't really provided a shipping timeline, and it seemed to take much longer that I had hoped. Shipping notification 8/12 and delivery notification 8/20 Not sure why it takes 8 days to get jewelry when I can get furniture delivered in 3-4 days

From Ross-Simons

Currently, the only way to see a user's wish list is if they share it with you. That information is private to them and can only be shared by them. We hope this helps.

Mel

Site Experience Feedback

Aug 22, 2024

Very confusing for 78 yr old bummer

From Ross-Simons

If you need help choosing a piece, or placing an order online, please call us direct at 800-556-7376 and one of our friendly representatives will be happy to help.

Karen H.

Site Experience Feedback

Aug 22, 2024

Today was good but unfortunately I’m repurchasing 2 items that were ordered August 14th but were never received! I can’t afford to buy online if items don’t arrive so I sent this package to another address to see if that works better.

BookBud

Site Experience Feedback

Aug 10, 2024

Always a smooth experience and today was no different. I benefitted from a 10% discount as well as a $50 certificate!

Pam

Post-Delivery Feedback

Aug 22, 2024

Excellent have already recommended this company and products

CJ

Site Experience Feedback

Aug 22, 2024

I often buy Ross-Simons jewelry on Amazon, however, I don't get the $50 off my next purchase when I do that??

Germ

Site Experience Feedback

Aug 17, 2024

I had no problems

Kitty

Site Experience Feedback

Aug 22, 2024

Good

Jana

Site Experience Feedback

Aug 13, 2024

Just decided to purchase the pieces I've been looking at.

Wish fairy

Site Experience Feedback

Aug 09, 2024

I selected earrings and called customer service for information regarding returns and payment information


Post-Delivery Feedback

Aug 22, 2024

I had a positive experience purchasing the Pearl earrings for my daughter's birthday. The earrings did very closely matched the image on the website. Seemed only very slightly different. I think the quality is excellent and I think the price I paid was a good value too.

From Ross-Simons

We hope you love the earrings, and that you received excellent customer service.

Piper1

Site Experience Feedback

Aug 22, 2024

Easy

Kweney

Site Experience Feedback

Aug 21, 2024

No problems at all. Everything was visibly clear and quick checkout.

Online Shopper

Site Experience Feedback

Aug 21, 2024

Good

Dee Dee

Site Experience Feedback

Aug 21, 2024

Very good experience!

Tally Girl

Site Experience Feedback

Aug 21, 2024

Check out was a breeze as usual. Keep up the good work!

Christmas

Site Experience Feedback

Aug 21, 2024

Please send the $50 referral gift certificate to cristawheeler@gmail.com

From Ross-Simons

The refer a friend coupon is good for "up to $50.00" based on the order total. Your order qualifies for a $20.00 coupon. Based on the program rules, your referral will not receive the offer code until 30 days AFTER you have made t...

Read full response »

Online Shopper

Post-Delivery Feedback

Aug 21, 2024

The gold clasp on the bracelets I ordered, looked extremely thin and fragile.

Pat

Site Experience Feedback

Aug 10, 2024

Each experience in the past has been a good one, in that I have been pleased with selection and appreciate the purchasing process.


Post-Delivery Feedback

Aug 21, 2024

I Love my newly purchased Bezel-Set Diamond Station Necklace. Happy that I chose the 18kt Gold Over Sterling. The simplicity of the necklace makes it so wearable. I have been wearing this necklace since the day it arrived. My husband looks at me wearing my 81st birthday gift, smiles, and says "I really like seeing that necklace on you". Great compliment! Thank you for the process of my ordering & receiving this beautiful gift.