Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 321 - 340 of 7,416
Jackie
Site Experience Feedback
Aug 22, 2024
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Beth
Site Experience Feedback
Aug 14, 2024
Very easy to navigate to what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hrimvile
Site Experience Feedback
Aug 11, 2024
Would be nice to search for a user wishlist by name or email, or just not require a user to share their wishlist.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Hrimvile
Post-Delivery Feedback
Aug 22, 2024
Looking at my receipt, I wasn't really provided a shipping timeline, and it seemed to take much longer that I had hoped. Shipping notification 8/12 and delivery notification 8/20 Not sure why it takes 8 days to get jewelry when I can get furniture delivered in 3-4 days
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 6
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
Currently, the only way to see a user's wish list is if they share it with you. That information is private to them and can only be shared by them. We hope this helps.
Mel
Site Experience Feedback
Aug 22, 2024
Very confusing for 78 yr old bummer
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
If you need help choosing a piece, or placing an order online, please call us direct at 800-556-7376 and one of our friendly representatives will be happy to help.
Karen H.
Site Experience Feedback
Aug 22, 2024
Today was good but unfortunately I’m repurchasing 2 items that were ordered August 14th but were never received! I can’t afford to buy online if items don’t arrive so I sent this package to another address to see if that works better.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
BookBud
Site Experience Feedback
Aug 10, 2024
Always a smooth experience and today was no different. I benefitted from a 10% discount as well as a $50 certificate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pam
Post-Delivery Feedback
Aug 22, 2024
Excellent have already recommended this company and products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
CJ
Site Experience Feedback
Aug 22, 2024
I often buy Ross-Simons jewelry on Amazon, however, I don't get the $50 off my next purchase when I do that??
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Germ
Site Experience Feedback
Aug 17, 2024
I had no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kitty
Site Experience Feedback
Aug 22, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jana
Site Experience Feedback
Aug 13, 2024
Just decided to purchase the pieces I've been looking at.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Wish fairy
Site Experience Feedback
Aug 09, 2024
I selected earrings and called customer service for information regarding returns and payment information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wish fairy
Post-Delivery Feedback
Aug 22, 2024
I had a positive experience purchasing the Pearl earrings for my daughter's birthday. The earrings did very closely matched the image on the website. Seemed only very slightly different. I think the quality is excellent and I think the price I paid was a good value too.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We hope you love the earrings, and that you received excellent customer service.
Piper1
Site Experience Feedback
Aug 22, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kweney
Site Experience Feedback
Aug 21, 2024
No problems at all. Everything was visibly clear and quick checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 21, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Dee Dee
Site Experience Feedback
Aug 21, 2024
Very good experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tally Girl
Site Experience Feedback
Aug 21, 2024
Check out was a breeze as usual. Keep up the good work!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Christmas
Site Experience Feedback
Aug 21, 2024
Please send the $50 referral gift certificate to cristawheeler@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
The refer a friend coupon is good for "up to $50.00" based on the order total. Your order qualifies for a $20.00 coupon. Based on the program rules, your referral will not receive the offer code until 30 days AFTER you have made t...
Read full response »Online Shopper
Post-Delivery Feedback
Aug 21, 2024
The gold clasp on the bracelets I ordered, looked extremely thin and fragile.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pat
Site Experience Feedback
Aug 10, 2024
Each experience in the past has been a good one, in that I have been pleased with selection and appreciate the purchasing process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pat
Post-Delivery Feedback
Aug 21, 2024
I Love my newly purchased Bezel-Set Diamond Station Necklace. Happy that I chose the 18kt Gold Over Sterling. The simplicity of the necklace makes it so wearable. I have been wearing this necklace since the day it arrived. My husband looks at me wearing my 81st birthday gift, smiles, and says "I really like seeing that necklace on you". Great compliment! Thank you for the process of my ordering & receiving this beautiful gift.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »