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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 301 - 320 of 7,416

Happy14 jewels

Site Experience Feedback

Aug 23, 2024

The shopping experience was very easy. Was excited to use my coupon and disappointed I wasn’t able to use it on my first purchase, but I’m sure I will be able to use it on future purchases.

From Ross-Simons

You did qualify for a $25.00 coupon good for a future order of $125 or more. We did resend the coupon to your email address on file. Happy shopping!

Lee

Site Experience Feedback

Aug 23, 2024

Interaction with the website was very bad. This is my third attempt to place one order. Website (accepting orders) was below par. Customer service got an A for effort but an E for result. I sure hope the product is worth it.

From Ross-Simons

We regret the issue you had placing your order online. We are in the process of updating and upgrading our website, it should be complete by early Fall. If you need any additional assistance, please call us direct at 800-556-7376 ...

Read full response »

Hey Jude!

Site Experience Feedback

Aug 23, 2024

Excellent!

ANDREA

Site Experience Feedback

Aug 23, 2024

EASY

Great product !

Site Experience Feedback

Aug 23, 2024

I love Ross-Simons. Beautiful jewelry, good prices, quick shipping

Joni

Site Experience Feedback

Aug 23, 2024

Purchase and checkout are incredibly easy, especially compared to some other websites. As a repeat customer, the process is seamless with my address and other information already provided. Always a good selection of jewelry at excellent prices.

Profe

Site Experience Feedback

Aug 23, 2024

Shopping

Grammy

Site Experience Feedback

Aug 23, 2024

Website ordering confusing. I thought I had placed order but had to return and click order again

From Ross-Simons

If you do have a problem placing and order, you may always contact us at 1-800-521-7677 and we will be glad to assist you.

Ginny

Site Experience Feedback

Aug 23, 2024

beautiful rings

From Ross-Simons

We're happy you enjoyed shopping our beautiful rings!

Ouji

Site Experience Feedback

Aug 23, 2024

Good

Gina

Site Experience Feedback

Aug 23, 2024

Navigating is very easy. I like that I can see the jewelry on a model. Helps me gauge size, style and color.

Online Shopper

Post-Delivery Feedback

Aug 23, 2024

survey too long

Kat

Site Experience Feedback

Aug 08, 2024

Website easy to use


Post-Delivery Feedback

Aug 23, 2024

I received the necklace and earrings quickly and they were Beautiful I wore them the next day The jewelry is always high quality I have ordered from other companies and the gems frequently fall out

From Ross-Simons

We're happy you found the website easy to use.

Online Shopper

Site Experience Feedback

Aug 22, 2024

I will not know whether or not I am pleased until I receive the products. Ross Simon is usually dependable.

Glo

Post-Delivery Feedback

Aug 22, 2024

I absolutely love my purchase. It arrived in a timely manner. I have gotten lots of compliments!

Deb.

Post-Delivery Feedback

Aug 22, 2024

Graduation present surprise. She loved it.

Shop67drop

Site Experience Feedback

Aug 22, 2024

Little confused about 30% off under the description. Was that supposed to be extra? Got 50% off though.

From Ross-Simons

You did receive 50% off this ring, during the online promotion we had at that time. You wouldn't receive both discounts, just the higher of the two, which you did. We hope you love the ring!

Jude

Site Experience Feedback

Aug 22, 2024

I love your products and I love your sales! I had been eyeing this ring for sometime and was so happy to find it at such a fabulous cost! Thank you!

Nicki

Site Experience Feedback

Aug 22, 2024

Great jewelry love all my purchase

Meggie

Site Experience Feedback

Aug 22, 2024

excellent