Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 301 - 320 of 7,416
Happy14 jewels
Site Experience Feedback
Aug 23, 2024
The shopping experience was very easy. Was excited to use my coupon and disappointed I wasn’t able to use it on my first purchase, but I’m sure I will be able to use it on future purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
You did qualify for a $25.00 coupon good for a future order of $125 or more. We did resend the coupon to your email address on file. Happy shopping!
Lee
Site Experience Feedback
Aug 23, 2024
Interaction with the website was very bad. This is my third attempt to place one order. Website (accepting orders) was below par. Customer service got an A for effort but an E for result. I sure hope the product is worth it.
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 3
- Full ratings for this review »
From Ross-Simons
We regret the issue you had placing your order online. We are in the process of updating and upgrading our website, it should be complete by early Fall. If you need any additional assistance, please call us direct at 800-556-7376 ...
Read full response »Hey Jude!
Site Experience Feedback
Aug 23, 2024
Excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ANDREA
Site Experience Feedback
Aug 23, 2024
EASY
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Great product !
Site Experience Feedback
Aug 23, 2024
I love Ross-Simons. Beautiful jewelry, good prices, quick shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joni
Site Experience Feedback
Aug 23, 2024
Purchase and checkout are incredibly easy, especially compared to some other websites. As a repeat customer, the process is seamless with my address and other information already provided. Always a good selection of jewelry at excellent prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Profe
Site Experience Feedback
Aug 23, 2024
Shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grammy
Site Experience Feedback
Aug 23, 2024
Website ordering confusing. I thought I had placed order but had to return and click order again
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
- Full ratings for this review »
From Ross-Simons
If you do have a problem placing and order, you may always contact us at 1-800-521-7677 and we will be glad to assist you.
Ginny
Site Experience Feedback
Aug 23, 2024
beautiful rings
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy you enjoyed shopping our beautiful rings!
Ouji
Site Experience Feedback
Aug 23, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gina
Site Experience Feedback
Aug 23, 2024
Navigating is very easy. I like that I can see the jewelry on a model. Helps me gauge size, style and color.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 23, 2024
survey too long
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kat
Site Experience Feedback
Aug 08, 2024
Website easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kat
Post-Delivery Feedback
Aug 23, 2024
I received the necklace and earrings quickly and they were Beautiful I wore them the next day The jewelry is always high quality I have ordered from other companies and the gems frequently fall out
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We're happy you found the website easy to use.
Online Shopper
Site Experience Feedback
Aug 22, 2024
I will not know whether or not I am pleased until I receive the products. Ross Simon is usually dependable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Glo
Post-Delivery Feedback
Aug 22, 2024
I absolutely love my purchase. It arrived in a timely manner. I have gotten lots of compliments!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Deb.
Post-Delivery Feedback
Aug 22, 2024
Graduation present surprise. She loved it.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Shop67drop
Site Experience Feedback
Aug 22, 2024
Little confused about 30% off under the description. Was that supposed to be extra? Got 50% off though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
You did receive 50% off this ring, during the online promotion we had at that time. You wouldn't receive both discounts, just the higher of the two, which you did. We hope you love the ring!
Jude
Site Experience Feedback
Aug 22, 2024
I love your products and I love your sales! I had been eyeing this ring for sometime and was so happy to find it at such a fabulous cost! Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Nicki
Site Experience Feedback
Aug 22, 2024
Great jewelry love all my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Meggie
Site Experience Feedback
Aug 22, 2024
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »