Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 281 - 300 of 7,416
Purplecrazy2
Site Experience Feedback
Aug 10, 2024
I have only good thoughts about my experiences
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Purplecrazy2
Post-Delivery Feedback
Aug 25, 2024
I was dissatisfied because instead of notifying me immediately that product was not available at that time I ordered something that was supposed to be a birthday gift and you didn’t even get me the option of choosing something that would be on time for my occasion.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 2
- Full ratings for this review »
From Ross-Simons
Thank you for the kind words, we are happy knowing you have good thoughts about Ross-Simons!
Bluey
Site Experience Feedback
Aug 25, 2024
Website was very easy to navigate; I only shopped the 30% off selections.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Nicki
Site Experience Feedback
Aug 24, 2024
Great value love all the pieces I have purchased. I appreciate the coupons I will continue to shop for gifts and for myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tmarie
Site Experience Feedback
Aug 24, 2024
It is difficult to pull up reviews. and the reviews don't include if it was gold or silver etc in title, would be nice. The videos often do not pertain to the produce. I would like to see them include real people wearing/using/ putting on the item being viewed. I do appreciate seeing items on models.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Tiffy
Site Experience Feedback
Aug 24, 2024
Love Ross-Simons. Have been a customer since 1995. Love the variety and quality of your items. Any occasion, birthday-wedding-Christmas-just because, I know I will find the perfect gift! AND I know the quality will be perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 24, 2024
I really love Ross Simmons jewelry but I must say I have been trying to figure out what ring I would like to purchase and I’ve been putting them in my shopping cart, and when I close out the app, the shopping cart is empty when I enter again I find that very annoying and I know a lot of places can keep your shopping cart even when you sign off.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
In order for things to be saved to your cart, you must be logged into your Ross-Simons account. This would require that you set up an account with us and register your email. Otherwise, there are several factors that contribute to...
Read full response »JG
Site Experience Feedback
Aug 24, 2024
Always enjoy shopping R-S, whether it is for me or another. I bought my niece a silver bracelet and she wears it constantly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Morgan
Site Experience Feedback
Aug 24, 2024
NOT AN EASY WEBSITE TO NAVIGATE.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
Goofoff
Site Experience Feedback
Aug 06, 2024
Great quality, honest values in jewelry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Goofoff
Post-Delivery Feedback
Aug 24, 2024
Beautiful catalogs feature the most sought after jewelry, at good prices. I have been very happy with everything I’ve ordered from Ross Simon’s, including gifts and things for myself. I am pleased with the quality and value of their products and service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
MarieK
Site Experience Feedback
Aug 24, 2024
I found a necklace I liked for me & as a gift, but only 1 was left.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
You did receive the last necklace available! We regret that it was the last one, but it was on clearance and was quite popular. If you need help choosing another piece, please call us direct at 800-556-7376 and we will be happy to...
Read full response »Online Shopper
Site Experience Feedback
Aug 16, 2024
1st time ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JB
Site Experience Feedback
Aug 24, 2024
I love Ross Simons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 24, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bc
Site Experience Feedback
Aug 24, 2024
I had problems logging into my account.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
Typically, problems logging into an account are caused if you did not register your email address on ross-simons.com. If the email is not registered, this message pops up: "Sorry, this does not match our records. Check your spell...
Read full response »Christi G
Site Experience Feedback
Aug 24, 2024
Great quality & pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Josie
Post-Delivery Feedback
Aug 24, 2024
Easy, quality items, very please
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Linda
Site Experience Feedback
Aug 06, 2024
Placed an order and realized that I had put in the wrong size. Your representative canceled the order so I could immediately re-order. Very helpful and very quick. You so much WiN
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Linda
Post-Delivery Feedback
Aug 24, 2024
I had placed an order for two rings needing a size 10. But noticed after I received the confirmation that one of them was size 5! I had failed to change the size request. Customer service was kind enough to delete that order and I ordered again, but this time with three rings, thank you so very much.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We're happy to hear you had a good experience with Ross-Simons. We hope you enjoy your ring.
Katie
Site Experience Feedback
Aug 23, 2024
I thought it was very easy to navigate. My search criteria brought up almost exactly what I was looking for. I like that I wasn’t inundated with choices even though I did look through for a short while and realized what a large inventory was available at multiple price points. I liked that one suggestion came up at a time and I could scroll down to look at additional ideas. So search engine is great. I chose the 2nd item that I originally liked a lot. This is a gift for someone else. It was the quickest I have searched for an item and purchased within less than an hour in years. Standard Shipping was free which was great because I would have tried to purchase from Amazon otherwise. And I’ll see how quickly it takes to get it but the info said 3-4 biz days and I like that you give options for quicker delivery if I’m in a bind and waited too long to order. I found it simpler and more boutique like than searching endless hours on Amazon. The whole process was really quick and easy and you didn’t require tons of info to make a simple purchase, I was pleasantly surprised at how good the experience was compared to anything I’ve ordered in the recent past beyond Amazon. Prices were very good. I googled jewelry sale and your site came up 1st. I wanted 14k hold selections and that’s what you provided me with. I asked for under $200 and only jewelry under $200 was presented. Some merchants may feel that they should push the envelope and show you higher priced products, etc. so I really found the process transparent, honest, simple straight forward and no hassle!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We're happy to hear you found the perfect gift!
Granny
Post-Delivery Feedback
Aug 23, 2024
I ordered 6mm Pearl necklaces and bracelets but received 5mm Pearl items. Now I have to go through the hassle of returning some items.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
N/A
Site Experience Feedback
Aug 12, 2024
Very satisfied.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
N/A
Post-Delivery Feedback
Aug 23, 2024
NA
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »