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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 261 - 280 of 7,416

Mardi

Site Experience Feedback

Aug 26, 2024

Had really wanted a smoky topaz. Hard to find. Liked the look of the ring I purchased.

From Ross-Simons

If you search under Smoky Quartz, you will find several rings that you may like. There is no such stone as a Smoky Topaz, it is actually called Smoky Quartz. That may be why it's hard to find. You did select a lovely sapphire and ...

Read full response »

Ann

Site Experience Feedback

Aug 03, 2024

I'm pleased with the service. And waiting patiently for my item to arrive.


Post-Delivery Feedback

Aug 26, 2024

I'm very...!! Pleased with my items

Parkergirl65

Site Experience Feedback

Aug 26, 2024

Great service and quality items

Texas

Post-Delivery Feedback

Aug 26, 2024

Beautiful jewelry only returning because it did not match my wedding band but over all quality is nice

BeeBee

Site Experience Feedback

Aug 09, 2024

all good


Post-Delivery Feedback

Aug 26, 2024

I have been buying from Ross-Simons for many years. They have quality products and great customer service! When I’m looking for a piece of jewelry I look at Ross-Simons first.

Teresa

Site Experience Feedback

Aug 26, 2024

Overall experience was fine, just didn't like the fact that I was only given one option for afterpay

Sue

Site Experience Feedback

Aug 26, 2024

I have buying from Ross-Simons for more than 20 years. They are my “go to” jewelry company! Their catalogs and website give very accurate and complete descriptions of their items. On the very few occasions when I’ve needed customer service they have very responsive and helpful. Their pricing is first rate; they can almost always beat what’s offered locally or by other online retailers.

From Ross-Simons

Thank you for being a loyal, satisfied customer!

Spicey Nanny

Site Experience Feedback

Aug 25, 2024

Really like the quality of the jewelry.

LoriAn

Site Experience Feedback

Aug 25, 2024

Good experience

Doug

Site Experience Feedback

Aug 25, 2024

Found what I was looking for. Measurements were clear.

From Ross-Simons

We are glad that you were able to find the measurements under the "Product Details" section of the website. It definitely comes in handy when trying to estimate size. We hope you love the rings!

Harris

Site Experience Feedback

Aug 25, 2024

Had to re-enter credit card and address information 4-5 times before I was able to place the order.

From Ross-Simons

We regret the issue you had placing your order but are glad that you were finally successful. Typically, if you have to keep re-entering information, there is something in the cache that needs to be cleared. We suggest refreshing ...

Read full response »

Teri B.

Site Experience Feedback

Aug 25, 2024

Beautiful jewelry and great selection!

Jack

Site Experience Feedback

Aug 25, 2024

User friendly. Product information is adequate.Price is affordable.

Reesie

Site Experience Feedback

Aug 25, 2024

I always find something I like.

Online Shopper

Site Experience Feedback

Aug 25, 2024

I signed up for text and email and did not get my $15 off $100 by following the link! Very upset!

From Ross-Simons

We do have a representative who is looking into this for you and will contact you today.

Gammie

Site Experience Feedback

Aug 25, 2024

All good!

Roseyroe

Post-Delivery Feedback

Aug 25, 2024

Item so small practically needing a magnifying glass to see. Returning item

Maggie

Site Experience Feedback

Aug 25, 2024

Everything was good.

Online Shopper

Site Experience Feedback

Aug 25, 2024

It was quick and easy!

Hinson1965

Site Experience Feedback

Aug 25, 2024

The website was very easy to navigate and the prices were very affordable on any budget.

From Ross-Simons

We're happy you had a positive shopping experience.