Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 261 - 280 of 7,416
Mardi
Site Experience Feedback
Aug 26, 2024
Had really wanted a smoky topaz. Hard to find. Liked the look of the ring I purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
If you search under Smoky Quartz, you will find several rings that you may like. There is no such stone as a Smoky Topaz, it is actually called Smoky Quartz. That may be why it's hard to find. You did select a lovely sapphire and ...
Read full response »Ann
Site Experience Feedback
Aug 03, 2024
I'm pleased with the service. And waiting patiently for my item to arrive.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ann
Post-Delivery Feedback
Aug 26, 2024
I'm very...!! Pleased with my items
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Parkergirl65
Site Experience Feedback
Aug 26, 2024
Great service and quality items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Texas
Post-Delivery Feedback
Aug 26, 2024
Beautiful jewelry only returning because it did not match my wedding band but over all quality is nice
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BeeBee
Site Experience Feedback
Aug 09, 2024
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BeeBee
Post-Delivery Feedback
Aug 26, 2024
I have been buying from Ross-Simons for many years. They have quality products and great customer service! When I’m looking for a piece of jewelry I look at Ross-Simons first.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Teresa
Site Experience Feedback
Aug 26, 2024
Overall experience was fine, just didn't like the fact that I was only given one option for afterpay
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sue
Site Experience Feedback
Aug 26, 2024
I have buying from Ross-Simons for more than 20 years. They are my “go to” jewelry company! Their catalogs and website give very accurate and complete descriptions of their items. On the very few occasions when I’ve needed customer service they have very responsive and helpful. Their pricing is first rate; they can almost always beat what’s offered locally or by other online retailers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Thank you for being a loyal, satisfied customer!
Spicey Nanny
Site Experience Feedback
Aug 25, 2024
Really like the quality of the jewelry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LoriAn
Site Experience Feedback
Aug 25, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doug
Site Experience Feedback
Aug 25, 2024
Found what I was looking for. Measurements were clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are glad that you were able to find the measurements under the "Product Details" section of the website. It definitely comes in handy when trying to estimate size. We hope you love the rings!
Harris
Site Experience Feedback
Aug 25, 2024
Had to re-enter credit card and address information 4-5 times before I was able to place the order.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We regret the issue you had placing your order but are glad that you were finally successful. Typically, if you have to keep re-entering information, there is something in the cache that needs to be cleared. We suggest refreshing ...
Read full response »Teri B.
Site Experience Feedback
Aug 25, 2024
Beautiful jewelry and great selection!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jack
Site Experience Feedback
Aug 25, 2024
User friendly. Product information is adequate.Price is affordable.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Reesie
Site Experience Feedback
Aug 25, 2024
I always find something I like.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 25, 2024
I signed up for text and email and did not get my $15 off $100 by following the link! Very upset!
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- Full ratings for this review »
From Ross-Simons
We do have a representative who is looking into this for you and will contact you today.
Gammie
Site Experience Feedback
Aug 25, 2024
All good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roseyroe
Post-Delivery Feedback
Aug 25, 2024
Item so small practically needing a magnifying glass to see. Returning item
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Maggie
Site Experience Feedback
Aug 25, 2024
Everything was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 25, 2024
It was quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hinson1965
Site Experience Feedback
Aug 25, 2024
The website was very easy to navigate and the prices were very affordable on any budget.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy you had a positive shopping experience.