Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 241 - 260 of 7,416
Hoopty
Site Experience Feedback
Aug 27, 2024
Outstanding
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NP
Site Experience Feedback
Aug 27, 2024
all good and tempting- no coupons except no shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
You do have a $25.00 Bonus Coupon good on a future order of $125 or more. It expires October 11, 2024. We re-sent it to your email. Thank you for being a valued customer!
Rogi
Site Experience Feedback
Aug 27, 2024
Overall experience is usually good. No problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy to hear you've had no problems!
Iris
Site Experience Feedback
Aug 27, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
NJC
Site Experience Feedback
Aug 05, 2024
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nik
Site Experience Feedback
Aug 27, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jane
Site Experience Feedback
Aug 27, 2024
Checkout experience clear and quick!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We're glad you sailed through the checkout process.
book bff
Site Experience Feedback
Aug 27, 2024
always love Ross-Simons! Website is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KateyB
Site Experience Feedback
Aug 13, 2024
Great quality. User friendly website. Great sales Quick shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KateyB
Post-Delivery Feedback
Aug 26, 2024
Always have great quality. Nice choices. Great sales.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Patty
Site Experience Feedback
Aug 19, 2024
The website was easy to use, the selection was good and pricing was very affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Patty
Post-Delivery Feedback
Aug 26, 2024
Love this bracelet! It is delicate and dainty, just what I wanted
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Doowane
Site Experience Feedback
Aug 26, 2024
Goid
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 26, 2024
I have the pendant and have been watching for the earrings for over a year. So thrilled to find them on a day sapphire is 10% off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kristi
Site Experience Feedback
Aug 26, 2024
I meant to add a discount code and could not find where to add it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We aren't certain what discount code you are referencing. If you call us direct at 800-556-7376 with the code, we will be happy to assist. You do have a Bonus Coupon for $25.00 off an order of $125.00 or more, we did re-send that ...
Read full response »ND
Site Experience Feedback
Aug 26, 2024
I am a regular Ross Simons shopper. I have always been pleased with my purchases and the quality of service. I will purchase again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy to hear you're a satisfied customer!
Di
Site Experience Feedback
Aug 26, 2024
I love your jewelry.. I am hoping to be satisfied when I get my jewelry... Since this is my 1st time ordering!! I have my eye on more to purchase!! I believe that for the necklaces you should offer more lengths... I need longer I wanted to order a couple but there only 18in...
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roseane
Site Experience Feedback
Aug 26, 2024
Im happy with purchase and process but I was not able to include special letters and characters when writing my birthday note in Spanish. Was not able to write the letter ñ and accents on certain words. It would just omit the letters at the end...so had to write my note without all these special punctuations. It would be fabulous if you could fix that. Thank you!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Thank you for the feedback. At this time, we are only able to include English letters on the gift messages. We will certainly relay this message to the appropriate department, however. Thank you for shopping with Ross-Simons, and ...
Read full response »Laurie B.
Site Experience Feedback
Aug 26, 2024
I lost a stone and was able to have complete satisfaction with replacement since having purchased the protection plan.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy your ring was replaced for you.
Bonbon
Site Experience Feedback
Aug 26, 2024
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Catlover
Site Experience Feedback
Aug 11, 2024
Easy to shop and purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kikithecat
Site Experience Feedback
Aug 26, 2024
Love the prices and website is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »