Home > Apparel & Accessories > Ross-Simons

Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 241 - 260 of 7,416

Hoopty

Site Experience Feedback

Aug 27, 2024

Outstanding

NP

Site Experience Feedback

Aug 27, 2024

all good and tempting- no coupons except no shipping

From Ross-Simons

You do have a $25.00 Bonus Coupon good on a future order of $125 or more. It expires October 11, 2024. We re-sent it to your email. Thank you for being a valued customer!

Rogi

Site Experience Feedback

Aug 27, 2024

Overall experience is usually good. No problems.

From Ross-Simons

We're happy to hear you've had no problems!

Iris

Site Experience Feedback

Aug 27, 2024

Good

NJC

Site Experience Feedback

Aug 05, 2024

Fine

Nik

Site Experience Feedback

Aug 27, 2024

Good

Jane

Site Experience Feedback

Aug 27, 2024

Checkout experience clear and quick!

From Ross-Simons

We're glad you sailed through the checkout process.

book bff

Site Experience Feedback

Aug 27, 2024

always love Ross-Simons! Website is easy to navigate.

KateyB

Site Experience Feedback

Aug 13, 2024

Great quality. User friendly website. Great sales Quick shipping


Post-Delivery Feedback

Aug 26, 2024

Always have great quality. Nice choices. Great sales.

Patty

Site Experience Feedback

Aug 19, 2024

The website was easy to use, the selection was good and pricing was very affordable.


Post-Delivery Feedback

Aug 26, 2024

Love this bracelet! It is delicate and dainty, just what I wanted

Doowane

Site Experience Feedback

Aug 26, 2024

Goid

Online Shopper

Site Experience Feedback

Aug 26, 2024

I have the pendant and have been watching for the earrings for over a year. So thrilled to find them on a day sapphire is 10% off.

Kristi

Site Experience Feedback

Aug 26, 2024

I meant to add a discount code and could not find where to add it

From Ross-Simons

We aren't certain what discount code you are referencing. If you call us direct at 800-556-7376 with the code, we will be happy to assist. You do have a Bonus Coupon for $25.00 off an order of $125.00 or more, we did re-send that ...

Read full response »

ND

Site Experience Feedback

Aug 26, 2024

I am a regular Ross Simons shopper. I have always been pleased with my purchases and the quality of service. I will purchase again!

From Ross-Simons

We're happy to hear you're a satisfied customer!

Di

Site Experience Feedback

Aug 26, 2024

I love your jewelry.. I am hoping to be satisfied when I get my jewelry... Since this is my 1st time ordering!! I have my eye on more to purchase!! I believe that for the necklaces you should offer more lengths... I need longer I wanted to order a couple but there only 18in...

Roseane

Site Experience Feedback

Aug 26, 2024

Im happy with purchase and process but I was not able to include special letters and characters when writing my birthday note in Spanish. Was not able to write the letter ñ and accents on certain words. It would just omit the letters at the end...so had to write my note without all these special punctuations. It would be fabulous if you could fix that. Thank you!

From Ross-Simons

Thank you for the feedback. At this time, we are only able to include English letters on the gift messages. We will certainly relay this message to the appropriate department, however. Thank you for shopping with Ross-Simons, and ...

Read full response »

Laurie B.

Site Experience Feedback

Aug 26, 2024

I lost a stone and was able to have complete satisfaction with replacement since having purchased the protection plan.

From Ross-Simons

We're happy your ring was replaced for you.

Bonbon

Site Experience Feedback

Aug 26, 2024

Love it

Catlover

Site Experience Feedback

Aug 11, 2024

Easy to shop and purchase.

Kikithecat

Site Experience Feedback

Aug 26, 2024

Love the prices and website is easy to use