Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 221 - 240 of 7,416
Gracie
Post-Delivery Feedback
Aug 28, 2024
I purchased 2 stunning rings, they are absolutely beautiful, the quality is outstanding, they look just as the pic on the website! I’m so happy I have finally found a place where I can purchase good jewelry! Would recommend to anyone!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Helen
Site Experience Feedback
Aug 28, 2024
Beautiful at a great price! I have been buying jewelry at Ross-Simons for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bilbo
Site Experience Feedback
Aug 27, 2024
No problems at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deanie
Site Experience Feedback
Aug 27, 2024
The only trouble l had was at checkout. I used another credit card and had no problem with it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lori
Site Experience Feedback
Aug 27, 2024
It was easy to order, and the price was very reasonable. I especially like getting free shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ER
Site Experience Feedback
Aug 27, 2024
I signed up for emails and text messages today and got a code for $15 off $100, but it wouldn't let me apply the code. That was really frustrating. Your site and products are nice, but I should have received the discount.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
Good news: we were able to apply the $15.00 coupon to this order. Typically, when it won't take the code it's because it was entered in the incorrect location. Thank you for shopping with Ross-Simons, and we hope you love the brac...
Read full response »Online Shopper
Site Experience Feedback
Aug 27, 2024
Overall, I’m very satisfied the items that I’ve purchased over the years. I wish the jewelry online and in the catalog could be shown in its turn size.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 27, 2024
Great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jan
Site Experience Feedback
Aug 27, 2024
Always have what I want with great shipping
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Patty
Site Experience Feedback
Aug 27, 2024
Hopefully, it will live up to my expectations. Have received jewelry in the past as a gift & was pleased with the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EIREKING
Site Experience Feedback
Aug 27, 2024
Always quality pictures with details about the merchandise, along with new items and styles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 27, 2024
Good and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maddie
Site Experience Feedback
Aug 27, 2024
No problem
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Malcomb
Site Experience Feedback
Aug 17, 2024
Couldn’t make sunflower come up to order
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Malcomb
Post-Delivery Feedback
Aug 27, 2024
Haven’t responded yet. I needed to see my order number and it was not listed on your website.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: 7
- Full ratings for this review »
From Ross-Simons
We aren't certain what the issue could be. Please call us direct at 800-556-7376 and one of our friendly customer service representatives will be happy to assist.
iamsuzanne
Site Experience Feedback
Aug 27, 2024
Ordering was simple and easy and I got an excellent deal on the ring I purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Caliphia
Site Experience Feedback
Aug 27, 2024
When I searched for diamond studs what I wanted didn't come up
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
If you do put Diamond Studs in the search box, our Diamond Stud Collection does come up for you.
GiGi
Site Experience Feedback
Aug 27, 2024
I was real interested in manufactured diamonds. I cannot afford real ones. Even so I will not support blood diamonds. But your other gems have caught my eye
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bina. No last name
Site Experience Feedback
Aug 27, 2024
Experience was good. Looking forward to receiving my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Casual Purchase
Post-Delivery Feedback
Aug 27, 2024
This was just an everyday purchase of an extension change for my necklace/ bracelet.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
suzyqueue
Site Experience Feedback
Aug 10, 2024
you had whati wanted but a bit too expensive thought i'd get an additional percentage off.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
suzyqueue
Post-Delivery Feedback
Aug 27, 2024
i emailed that i was disapointed at the absence of a discountand was given one thanks so much
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
Great news: This order does currently qualify for a discount online. We reached out via email to assist.