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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 221 - 240 of 7,416

Gracie

Post-Delivery Feedback

Aug 28, 2024

I purchased 2 stunning rings, they are absolutely beautiful, the quality is outstanding, they look just as the pic on the website! I’m so happy I have finally found a place where I can purchase good jewelry! Would recommend to anyone!

Helen

Site Experience Feedback

Aug 28, 2024

Beautiful at a great price! I have been buying jewelry at Ross-Simons for years.

Bilbo

Site Experience Feedback

Aug 27, 2024

No problems at all.

Deanie

Site Experience Feedback

Aug 27, 2024

The only trouble l had was at checkout. I used another credit card and had no problem with it.

Lori

Site Experience Feedback

Aug 27, 2024

It was easy to order, and the price was very reasonable. I especially like getting free shipping!

ER

Site Experience Feedback

Aug 27, 2024

I signed up for emails and text messages today and got a code for $15 off $100, but it wouldn't let me apply the code. That was really frustrating. Your site and products are nice, but I should have received the discount.

From Ross-Simons

Good news: we were able to apply the $15.00 coupon to this order. Typically, when it won't take the code it's because it was entered in the incorrect location. Thank you for shopping with Ross-Simons, and we hope you love the brac...

Read full response »

Online Shopper

Site Experience Feedback

Aug 27, 2024

Overall, I’m very satisfied the items that I’ve purchased over the years. I wish the jewelry online and in the catalog could be shown in its turn size.

Online Shopper

Site Experience Feedback

Aug 27, 2024

Great!!

Jan

Site Experience Feedback

Aug 27, 2024

Always have what I want with great shipping

Patty

Site Experience Feedback

Aug 27, 2024

Hopefully, it will live up to my expectations. Have received jewelry in the past as a gift & was pleased with the product.

EIREKING

Site Experience Feedback

Aug 27, 2024

Always quality pictures with details about the merchandise, along with new items and styles.

Online Shopper

Site Experience Feedback

Aug 27, 2024

Good and easy to use

Maddie

Site Experience Feedback

Aug 27, 2024

No problem

Malcomb

Site Experience Feedback

Aug 17, 2024

Couldn’t make sunflower come up to order


Post-Delivery Feedback

Aug 27, 2024

Haven’t responded yet. I needed to see my order number and it was not listed on your website.

From Ross-Simons

We aren't certain what the issue could be. Please call us direct at 800-556-7376 and one of our friendly customer service representatives will be happy to assist.

iamsuzanne

Site Experience Feedback

Aug 27, 2024

Ordering was simple and easy and I got an excellent deal on the ring I purchased.

Caliphia

Site Experience Feedback

Aug 27, 2024

When I searched for diamond studs what I wanted didn't come up

From Ross-Simons

If you do put Diamond Studs in the search box, our Diamond Stud Collection does come up for you.

GiGi

Site Experience Feedback

Aug 27, 2024

I was real interested in manufactured diamonds. I cannot afford real ones. Even so I will not support blood diamonds. But your other gems have caught my eye

Bina. No last name

Site Experience Feedback

Aug 27, 2024

Experience was good. Looking forward to receiving my order.

Casual Purchase

Post-Delivery Feedback

Aug 27, 2024

This was just an everyday purchase of an extension change for my necklace/ bracelet.

suzyqueue

Site Experience Feedback

Aug 10, 2024

you had whati wanted but a bit too expensive thought i'd get an additional percentage off.


Post-Delivery Feedback

Aug 27, 2024

i emailed that i was disapointed at the absence of a discountand was given one thanks so much

From Ross-Simons

Great news: This order does currently qualify for a discount online. We reached out via email to assist.