Ross-Simons Reviews - 7,463 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 201 - 220 of 7,463
Online Shopper
Site Experience Feedback
Aug 29, 2024
Easy to navigate the website. Like the 40% off price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy to hear you are a satisfied customer.
Joy
Site Experience Feedback
Aug 19, 2024
Liked what I saw, good prices, felt I deserved a gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joy
Post-Delivery Feedback
Aug 29, 2024
Great job and wonderful items.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ann P
Site Experience Feedback
Aug 29, 2024
Waited for this ring, and it was marked down again! Yay a win win for our 5th Anniversary
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Congratulations on your 5th Anniversary. Enjoy your beautiful ring.
Kate
Site Experience Feedback
Aug 29, 2024
Very good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Joe
Site Experience Feedback
Aug 29, 2024
Very pleasant, found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy you found what you were looking for. Enjoy!
jwm
Site Experience Feedback
Aug 28, 2024
Pretty good, I was happy with it overall. It took a moment to understand why prices were different than in catalog I received, then found the Offer Code associated with the catalog and prices matched up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Sometimes the prices in the catalog are different from online as the catalog is printed months in advance. We are glad that you figured out how to enter the catalog code in the Offer Code box to get those prices. Thank you for sho...
Read full response »Ed
Site Experience Feedback
Aug 28, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Barb
Site Experience Feedback
Aug 28, 2024
I don’t like the way they ask for a Promo code. It should be automatic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
There is a promotional code that stays permanently thru the website promotion until the promotion changes. If you have a special promotion, that would be the only time you would change the promotional code.
Beachnut
Site Experience Feedback
Aug 28, 2024
It was extremely easy for me to use the website. I love what I ordered!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're glad you are a happy shopper! Enjoy your necklace.
Online Shopper
Site Experience Feedback
Aug 28, 2024
I don't think my opinion is needed. If I continue to buy from this company I must like it.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We are glad that you continue to purchase from us, and you like the pieces!
Online Shopper
Site Experience Feedback
Aug 28, 2024
No option for gift message
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
When you do put in the ship to address, under the address is a box. The box says is this a gift, yes or no. If you click on yes, a box will pop up for your gift message.
Cmor
Post-Delivery Feedback
Aug 28, 2024
Love the selections and price ranges for high quality jeweled items. Every piece I have bought is perfectly crafted and looks fabulous.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Stitch
Site Experience Feedback
Aug 19, 2024
All good but would like better details on delivery date & time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stitch
Post-Delivery Feedback
Aug 28, 2024
Very nice item just as described. Came sooner than expected.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
Once the order ships you will receive an email confirmation with the tracking number. Typically, orders shipped on our free standard shipping are received within 3-5 business days. Thank you for choosing Ross-Simons, we hope you l...
Read full response »Charlie
Site Experience Feedback
Aug 28, 2024
Fast and easy with a great selection
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Nancy Saint Louis
Site Experience Feedback
Aug 19, 2024
Always enjoy looking on your site for new things. Wish you had a “save for later” feature so I can find the other pieces I still intend to buy at some point.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
iamsuzanne
Site Experience Feedback
Aug 28, 2024
Looking to purchase the $95.00 rewards package for shipping, etc. since I was contacted by email. This was easy to spot and simple to buy. Love the idea for a frequent purchaser/
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Welcome to our VIP Rewards Club. We're happy to have you as a member.
Rey
Site Experience Feedback
Aug 18, 2024
Nice and easy. Just what everyone is looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 28, 2024
Good experience with all purchases over the years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're glad you're a long-time satisfied customer.
Dee Dee
Site Experience Feedback
Aug 22, 2024
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dee Dee
Post-Delivery Feedback
Aug 28, 2024
Very happy with product and service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 21, 2024
Thank u
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 28, 2024
Love Ross Simon.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »