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Ross-Simons Reviews - 7,463 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 201 - 220 of 7,463

Online Shopper

Site Experience Feedback

Aug 29, 2024

Easy to navigate the website. Like the 40% off price.

From Ross-Simons

We're happy to hear you are a satisfied customer.

Joy

Site Experience Feedback

Aug 19, 2024

Liked what I saw, good prices, felt I deserved a gift.


Post-Delivery Feedback

Aug 29, 2024

Great job and wonderful items.

Ann P

Site Experience Feedback

Aug 29, 2024

Waited for this ring, and it was marked down again! Yay a win win for our 5th Anniversary

From Ross-Simons

Congratulations on your 5th Anniversary. Enjoy your beautiful ring.

Kate

Site Experience Feedback

Aug 29, 2024

Very good

Joe

Site Experience Feedback

Aug 29, 2024

Very pleasant, found what I was looking for.

From Ross-Simons

We're happy you found what you were looking for. Enjoy!

jwm

Site Experience Feedback

Aug 28, 2024

Pretty good, I was happy with it overall. It took a moment to understand why prices were different than in catalog I received, then found the Offer Code associated with the catalog and prices matched up.

From Ross-Simons

Sometimes the prices in the catalog are different from online as the catalog is printed months in advance. We are glad that you figured out how to enter the catalog code in the Offer Code box to get those prices. Thank you for sho...

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Ed

Site Experience Feedback

Aug 28, 2024

Good

Barb

Site Experience Feedback

Aug 28, 2024

I don’t like the way they ask for a Promo code. It should be automatic.

From Ross-Simons

There is a promotional code that stays permanently thru the website promotion until the promotion changes. If you have a special promotion, that would be the only time you would change the promotional code.

Beachnut

Site Experience Feedback

Aug 28, 2024

It was extremely easy for me to use the website. I love what I ordered!!!!

From Ross-Simons

We're glad you are a happy shopper! Enjoy your necklace.

Online Shopper

Site Experience Feedback

Aug 28, 2024

I don't think my opinion is needed. If I continue to buy from this company I must like it.

From Ross-Simons

We are glad that you continue to purchase from us, and you like the pieces!

Online Shopper

Site Experience Feedback

Aug 28, 2024

No option for gift message

From Ross-Simons

When you do put in the ship to address, under the address is a box. The box says is this a gift, yes or no. If you click on yes, a box will pop up for your gift message.

Cmor

Post-Delivery Feedback

Aug 28, 2024

Love the selections and price ranges for high quality jeweled items. Every piece I have bought is perfectly crafted and looks fabulous.

Stitch

Site Experience Feedback

Aug 19, 2024

All good but would like better details on delivery date & time.


Post-Delivery Feedback

Aug 28, 2024

Very nice item just as described. Came sooner than expected.

From Ross-Simons

Once the order ships you will receive an email confirmation with the tracking number. Typically, orders shipped on our free standard shipping are received within 3-5 business days. Thank you for choosing Ross-Simons, we hope you l...

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Charlie

Site Experience Feedback

Aug 28, 2024

Fast and easy with a great selection

Nancy Saint Louis

Site Experience Feedback

Aug 19, 2024

Always enjoy looking on your site for new things. Wish you had a “save for later” feature so I can find the other pieces I still intend to buy at some point.

iamsuzanne

Site Experience Feedback

Aug 28, 2024

Looking to purchase the $95.00 rewards package for shipping, etc. since I was contacted by email. This was easy to spot and simple to buy. Love the idea for a frequent purchaser/

From Ross-Simons

Welcome to our VIP Rewards Club. We're happy to have you as a member.

Rey

Site Experience Feedback

Aug 18, 2024

Nice and easy. Just what everyone is looking for.

Online Shopper

Site Experience Feedback

Aug 28, 2024

Good experience with all purchases over the years.

From Ross-Simons

We're glad you're a long-time satisfied customer.

Dee Dee

Site Experience Feedback

Aug 22, 2024

Quick and easy


Post-Delivery Feedback

Aug 28, 2024

Very happy with product and service

Online Shopper

Site Experience Feedback

Aug 21, 2024

Thank u


Post-Delivery Feedback

Aug 28, 2024

Love Ross Simon.