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Ross-Simons Reviews - 7,463 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 181 - 200 of 7,463

Lueeezy

Site Experience Feedback

Aug 29, 2024

Ross Simons has a variety that no one can touch! The prices are amazing and the pieces are timeless.

From Ross-Simons

We're glad you've found a wide variety of items. Enjoy!

Grazia

Site Experience Feedback

Aug 29, 2024

Received a catalog where item # 941984 was $99, my offer code was JF 2420009B And in your website was $109. Why don’t the prices match?

Magoo

Post-Delivery Feedback

Aug 29, 2024

So pleased with my purchase. It was exactly what I was looking for. Several great selections of ear cuffs that are reasonably priced. I have been a jewelry lover my whole life and my mother introduced me to Ross-Simon’s in my youth. She was always pleased with her jewelry purchases from your company. Especially the Italian gold and now I see that you are carrying Charles Garnier jewelry, one of her favorites! Thank you for always having quality jewelry that is affordable and beautiful!

Nona

Site Experience Feedback

Aug 29, 2024

Very easy to navigate website

I don't have a nickname.

Site Experience Feedback

Aug 29, 2024

No problems at all.

Busy Banker

Site Experience Feedback

Aug 29, 2024

I went onto the R-S website today to order an amethyst ring in a smaller size. I had ordered the ring in size 6, which is the size I've worn for many years, but when the ring arrived, it was too big. I ordered a size 5, and if it fits well, I will return the size 6 I already received. It's a very pretty ring, it's just a little too big for me. If the size 5 is too tight, I'll return that one.

From Ross-Simons

We're glad you found the right fit for your finger. Enjoy your ring.

Balloon gal

Site Experience Feedback

Aug 29, 2024

Was easy and complete. I love the jewelry and have never been disappointed.

No. Do not publish.

Site Experience Feedback

Aug 29, 2024

Loved it! So easy compared to most.

Online Shopper

Site Experience Feedback

Aug 29, 2024

Problem with Affirm and decided not to use it

Online Shopper

Post-Delivery Feedback

Aug 29, 2024

I returned item

Online Shopper

Site Experience Feedback

Aug 29, 2024

Good

Debbie A

Post-Delivery Feedback

Aug 29, 2024

I am very happy with my purchases

Beth

Site Experience Feedback

Aug 29, 2024

Good

N/A

Post-Delivery Feedback

Aug 29, 2024

I only exchanged as of yesterday for longer chain. Don’t know if you consider it a return but the exchange process so far seems good.

Joybell

Site Experience Feedback

Aug 29, 2024

Very easy to use transaction

Dee

Site Experience Feedback

Aug 29, 2024

I made the decision to buy my earring with you because you gave me the size of the earring. None of the other sites did that and so I have gotten earrings that are either too large or too small. Thank you!

Ramsey

Site Experience Feedback

Aug 29, 2024

I enjoy the website

JT

Site Experience Feedback

Aug 20, 2024

So easy to order and so much to look at.

Checkers

Site Experience Feedback

Aug 29, 2024

very happy so far

Lor

Site Experience Feedback

Aug 29, 2024

Excellent Very user friendly