Ross-Simons Reviews - 7,463 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 181 - 200 of 7,463
Lueeezy
Site Experience Feedback
Aug 29, 2024
Ross Simons has a variety that no one can touch! The prices are amazing and the pieces are timeless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're glad you've found a wide variety of items. Enjoy!
Grazia
Site Experience Feedback
Aug 29, 2024
Received a catalog where item # 941984 was $99, my offer code was JF 2420009B And in your website was $109. Why don’t the prices match?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Magoo
Post-Delivery Feedback
Aug 29, 2024
So pleased with my purchase. It was exactly what I was looking for. Several great selections of ear cuffs that are reasonably priced. I have been a jewelry lover my whole life and my mother introduced me to Ross-Simon’s in my youth. She was always pleased with her jewelry purchases from your company. Especially the Italian gold and now I see that you are carrying Charles Garnier jewelry, one of her favorites! Thank you for always having quality jewelry that is affordable and beautiful!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Nona
Site Experience Feedback
Aug 29, 2024
Very easy to navigate website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
I don't have a nickname.
Site Experience Feedback
Aug 29, 2024
No problems at all.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Busy Banker
Site Experience Feedback
Aug 29, 2024
I went onto the R-S website today to order an amethyst ring in a smaller size. I had ordered the ring in size 6, which is the size I've worn for many years, but when the ring arrived, it was too big. I ordered a size 5, and if it fits well, I will return the size 6 I already received. It's a very pretty ring, it's just a little too big for me. If the size 5 is too tight, I'll return that one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're glad you found the right fit for your finger. Enjoy your ring.
Balloon gal
Site Experience Feedback
Aug 29, 2024
Was easy and complete. I love the jewelry and have never been disappointed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
No. Do not publish.
Site Experience Feedback
Aug 29, 2024
Loved it! So easy compared to most.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 29, 2024
Problem with Affirm and decided not to use it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 29, 2024
I returned item
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 29, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Debbie A
Post-Delivery Feedback
Aug 29, 2024
I am very happy with my purchases
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Beth
Site Experience Feedback
Aug 29, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
N/A
Post-Delivery Feedback
Aug 29, 2024
I only exchanged as of yesterday for longer chain. Don’t know if you consider it a return but the exchange process so far seems good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Joybell
Site Experience Feedback
Aug 29, 2024
Very easy to use transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dee
Site Experience Feedback
Aug 29, 2024
I made the decision to buy my earring with you because you gave me the size of the earring. None of the other sites did that and so I have gotten earrings that are either too large or too small. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ramsey
Site Experience Feedback
Aug 29, 2024
I enjoy the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JT
Site Experience Feedback
Aug 20, 2024
So easy to order and so much to look at.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Checkers
Site Experience Feedback
Aug 29, 2024
very happy so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lor
Site Experience Feedback
Aug 29, 2024
Excellent Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »