Ross-Simons Reviews - 7,463 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 161 - 180 of 7,463
Online Shopper
Site Experience Feedback
Aug 30, 2024
Just online shopping as it usually is no issues
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Robbie
Site Experience Feedback
Aug 30, 2024
Checking out not always easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We regret any issues you had checking out. Without knowing the specific problem during checkout, we cannot reach out to help. If you continue to experience issues, please call us direct at 800-556-7376 and we will be happy to assi...
Read full response »Deceived
Site Experience Feedback
Aug 30, 2024
I am really tired of all the supposed discounts you offer only to have you make some excuse why this order is not elligible for this discount. I've been a customer for years but you are driving me away.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- Full ratings for this review »
From Ross-Simons
When placing your order with a promotion, please look at the details. The details will tell you what is include and what we are not able to include. Some of our items are at a price so low, we are not able to discount them any low...
Read full response »Bonnie
Site Experience Feedback
Aug 30, 2024
Please don’t use my private information with anyone, such as my credit card information or my phone number or my email or my name.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 30, 2024
Loved the gold & silver combo
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Gifter
Site Experience Feedback
Aug 24, 2024
I wanted to get a chain for this medal but there were just t oo many variations available for single chains. Would have been nice to have the item already on a chain.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
Many of our pendants do come with the chain, this one however, does not. It does fit up to a 3.5mm chain. If you need help choosing one, please call us direct at 800-556-7376 and we will be happy to help you select a chain that fi...
Read full response »Jade
Site Experience Feedback
Aug 30, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
buster
Site Experience Feedback
Aug 30, 2024
excellent quality and pricess
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NEGIRL
Site Experience Feedback
Aug 17, 2024
Purchasing experience was smooth and easy. Hoping quality of product is as good or better than hoped!!
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
JSZ
Site Experience Feedback
Aug 30, 2024
I don’t understand why each category doesn’t have a show all button. One has to go very slowly sometimes to go to the end. It’s very annoying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
There are thousands of pieces in each category, so we have included a "narrow your search" feature which will show all of the pieces in that category, after you narrow the search. This is the most efficient way of searching for pi...
Read full response »Wren523
Site Experience Feedback
Aug 30, 2024
It was easy to find the bracelet I was looking for.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From Ross-Simons
We're glad you found the right bracelet. Enjoy!
JSSL
Site Experience Feedback
Aug 22, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JSSL
Post-Delivery Feedback
Aug 30, 2024
Alway like what I order.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mary
Site Experience Feedback
Aug 17, 2024
Too many items! I had to return to the website to complete my order (ran out of time) and when I returned I had trouble finding the page. BUT you can tell from my returning over and over that I find Ross-Simons worth it.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Di
Post-Delivery Feedback
Aug 30, 2024
Fast shipping! Beautiful, well made earrings. Love them!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Gail
Site Experience Feedback
Aug 30, 2024
Unable to update my credit card expiration date; had to reenter the entire card information. Redundant system
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
We regret the issue you had updating your card information, but glad that it was finally successful.
Online Shopper
Site Experience Feedback
Aug 30, 2024
I couldn't check in because my password didn't match your records.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We regret the issue you are having. We have just upgraded our website, and all customers who have an account will need to reset their password when first logging in. We hope this helps!
Sue
Post-Delivery Feedback
Aug 30, 2024
The ring I recently purchased is very pretty….. I would say I like it… not love it but I will definitely keep it …. You can’t go wrong with the price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Maryjean
Site Experience Feedback
Aug 30, 2024
Quite satisfied. Good quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gram
Site Experience Feedback
Aug 30, 2024
Very accommodating!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 30, 2024
Extremely easy ordering process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »