Home > Apparel & Accessories > Ross-Simons

Ross-Simons Reviews - 7,463 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 161 - 180 of 7,463

Online Shopper

Site Experience Feedback

Aug 30, 2024

Just online shopping as it usually is no issues

Robbie

Site Experience Feedback

Aug 30, 2024

Checking out not always easy

From Ross-Simons

We regret any issues you had checking out. Without knowing the specific problem during checkout, we cannot reach out to help. If you continue to experience issues, please call us direct at 800-556-7376 and we will be happy to assi...

Read full response »

Deceived

Site Experience Feedback

Aug 30, 2024

I am really tired of all the supposed discounts you offer only to have you make some excuse why this order is not elligible for this discount. I've been a customer for years but you are driving me away.

From Ross-Simons

When placing your order with a promotion, please look at the details. The details will tell you what is include and what we are not able to include. Some of our items are at a price so low, we are not able to discount them any low...

Read full response »

Bonnie

Site Experience Feedback

Aug 30, 2024

Please don’t use my private information with anyone, such as my credit card information or my phone number or my email or my name.

Online Shopper

Post-Delivery Feedback

Aug 30, 2024

Loved the gold & silver combo

Gifter

Site Experience Feedback

Aug 24, 2024

I wanted to get a chain for this medal but there were just t oo many variations available for single chains. Would have been nice to have the item already on a chain.

From Ross-Simons

Many of our pendants do come with the chain, this one however, does not. It does fit up to a 3.5mm chain. If you need help choosing one, please call us direct at 800-556-7376 and we will be happy to help you select a chain that fi...

Read full response »

Jade

Site Experience Feedback

Aug 30, 2024

Good

buster

Site Experience Feedback

Aug 30, 2024

excellent quality and pricess

NEGIRL

Site Experience Feedback

Aug 17, 2024

Purchasing experience was smooth and easy. Hoping quality of product is as good or better than hoped!!

JSZ

Site Experience Feedback

Aug 30, 2024

I don’t understand why each category doesn’t have a show all button. One has to go very slowly sometimes to go to the end. It’s very annoying.

From Ross-Simons

There are thousands of pieces in each category, so we have included a "narrow your search" feature which will show all of the pieces in that category, after you narrow the search. This is the most efficient way of searching for pi...

Read full response »

Wren523

Site Experience Feedback

Aug 30, 2024

It was easy to find the bracelet I was looking for.

From Ross-Simons

We're glad you found the right bracelet. Enjoy!

JSSL

Site Experience Feedback

Aug 22, 2024

Easy to use


Post-Delivery Feedback

Aug 30, 2024

Alway like what I order.

Mary

Site Experience Feedback

Aug 17, 2024

Too many items! I had to return to the website to complete my order (ran out of time) and when I returned I had trouble finding the page. BUT you can tell from my returning over and over that I find Ross-Simons worth it.

Di

Post-Delivery Feedback

Aug 30, 2024

Fast shipping! Beautiful, well made earrings. Love them!

Gail

Site Experience Feedback

Aug 30, 2024

Unable to update my credit card expiration date; had to reenter the entire card information. Redundant system

From Ross-Simons

We regret the issue you had updating your card information, but glad that it was finally successful.

Online Shopper

Site Experience Feedback

Aug 30, 2024

I couldn't check in because my password didn't match your records.

From Ross-Simons

We regret the issue you are having. We have just upgraded our website, and all customers who have an account will need to reset their password when first logging in. We hope this helps!

Sue

Post-Delivery Feedback

Aug 30, 2024

The ring I recently purchased is very pretty….. I would say I like it… not love it but I will definitely keep it …. You can’t go wrong with the price

Maryjean

Site Experience Feedback

Aug 30, 2024

Quite satisfied. Good quality.

Gram

Site Experience Feedback

Aug 30, 2024

Very accommodating!!

Online Shopper

Site Experience Feedback

Aug 30, 2024

Extremely easy ordering process