Ross-Simons Reviews - 7,463 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 141 - 160 of 7,463
kay
Site Experience Feedback
Aug 31, 2024
I love your Jewerly
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kathleen HM
Site Experience Feedback
Aug 31, 2024
Almost all of my RS purchases have been excellent. Have been shopping with you for over 30 years. Today was for a set of pearl earrings. Generally the quality is excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Susi
Post-Delivery Feedback
Aug 31, 2024
I’m very pleased with the item, the price and the ease to order.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Gam
Site Experience Feedback
Aug 31, 2024
Efficient and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 23, 2024
The website was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy to hear you found our website easy to navigate. Happy shopping.
Lucyj
Site Experience Feedback
Aug 31, 2024
It was an easy transaction. I love the quality of Ross-Simon’s’ jewelry. Overall … I’m happy with the piece I ordered, the ease of ordering, the free shipping and (hopefully) the quick delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Islander
Site Experience Feedback
Aug 14, 2024
As a first time customer the experience was very helpful in negotiating through the customer process,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Islander
Post-Delivery Feedback
Aug 31, 2024
I had the best experience with my first purchase at Ross Simon’s will highly recommend them to anyone!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
M
Site Experience Feedback
Aug 23, 2024
very easy and quick. Wife told me she liked the ring and I found it and ordered it
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
M
Post-Delivery Feedback
Aug 31, 2024
My wife saw it and said she liked it and she didn't see it in her size. I looked at it and I found it in her size and ordered it for her.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Missie
Site Experience Feedback
Aug 19, 2024
I had no problem finding the items I was looking for. I only wish the shipping was faster.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Missie
Post-Delivery Feedback
Aug 31, 2024
I love the earrings, they look really nice for "fake". I only had one complaint. I slept in the cz studs as I usually do, and the sterling silver stud bent. I've slept in silver studs before and they never bent. So I guess the quality of the silver stud wasn't as good as I wanted. I didn't contact customer service because I felt like they would have said it was my fault for sleeping in the earrings.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
DD
Site Experience Feedback
Aug 31, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fran
Site Experience Feedback
Aug 31, 2024
Always a pleasure to shop Ross &Simons. Easy site to use. Always happy with my purchases. Have never returned anything I’ve purchased from them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Thank you for being a valued Ross-Simons customer, we appreciate your business!
Jude
Site Experience Feedback
Aug 31, 2024
Photos of the items are clearly visible. The descriptions were very helpful in my decision making. Loved looking at all the selections.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SassyT 💁🏾♀️
Site Experience Feedback
Aug 31, 2024
I brought this same item a few months back . One pair for myself and the other pair as a gift. Needless to say that I lost one of my earrings. Now I’m back to buy another pair! I would appreciate if the earring post snapped in place locking the earring once it’s closed! Hope this statement makes a difference! Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We always ask that you inspect the piece when you first receive it, to make sure that there are no defects. If you notice any defects after receipt, please call us direct at 800-556-7376 before wearing, and we will be happy to exc...
Read full response »Jewels
Site Experience Feedback
Aug 31, 2024
No issues. Easy to use. This is my 4th purchase from you. Others were through your catalogs. You offer a great selection at reasonable prices and good quality.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ME
Site Experience Feedback
Aug 30, 2024
It was very easy to make the purchase online. Directions are clear and easy to follow. I have never had any bad experiences with Ross-Simons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Christy
Site Experience Feedback
Aug 30, 2024
Loved the selection!!!! I want everything!!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 30, 2024
Frustrating first experience. Received a text after not placing an order. A discount code for purchase over $250. The discount persuaded me to make a purchase and a few other things. However the code would not work. I wrote an email to your company to explain the situation. Even after explaining the issue and providing the text I received, it took three emails and much of my time to FINALLY place the order with the provided discount code. I’m not sure if I would go through this process again.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- Full ratings for this review »
From Ross-Simons
We regret the issue you had using the discount coupon you were provided but are glad that you were able to successfully place the order. We are in the process of updating our website, which should make that process more user-frie...
Read full response »Online Shopper
Site Experience Feedback
Aug 30, 2024
The website was well set up and there were plenty of items to choose from. First time buying as a wedding gift to my daughter, so I hope the quality is as good as the pictures seem to reflect. Will see. If I am satisfied, I will definitely be buying again from your company.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
shopper
Site Experience Feedback
Aug 30, 2024
the website does not always bring you back to the place that you veered from to check a product I did not see a place that I could sign up to be a member of Ross*simon
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
If you do want to set up an account with us, please click on the person icon at the top right of our home page. That will bring to the page you can sign up on. It will be listed in red and is CREATE ACCOUNT NOW. It does take only ...
Read full response »Sea Cove
Site Experience Feedback
Aug 30, 2024
Easy to use and good selection of items in the category I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »