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Ross-Simons Reviews - 7,463 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 141 - 160 of 7,463

kay

Site Experience Feedback

Aug 31, 2024

I love your Jewerly

Kathleen HM

Site Experience Feedback

Aug 31, 2024

Almost all of my RS purchases have been excellent. Have been shopping with you for over 30 years. Today was for a set of pearl earrings. Generally the quality is excellent.

Susi

Post-Delivery Feedback

Aug 31, 2024

I’m very pleased with the item, the price and the ease to order.

Gam

Site Experience Feedback

Aug 31, 2024

Efficient and easy

Online Shopper

Site Experience Feedback

Aug 23, 2024

The website was easy to navigate.

From Ross-Simons

We're happy to hear you found our website easy to navigate. Happy shopping.

Lucyj

Site Experience Feedback

Aug 31, 2024

It was an easy transaction. I love the quality of Ross-Simon’s’ jewelry. Overall … I’m happy with the piece I ordered, the ease of ordering, the free shipping and (hopefully) the quick delivery.

Islander

Site Experience Feedback

Aug 14, 2024

As a first time customer the experience was very helpful in negotiating through the customer process,


Post-Delivery Feedback

Aug 31, 2024

I had the best experience with my first purchase at Ross Simon’s will highly recommend them to anyone!

M

Site Experience Feedback

Aug 23, 2024

very easy and quick. Wife told me she liked the ring and I found it and ordered it


Post-Delivery Feedback

Aug 31, 2024

My wife saw it and said she liked it and she didn't see it in her size. I looked at it and I found it in her size and ordered it for her.

Missie

Site Experience Feedback

Aug 19, 2024

I had no problem finding the items I was looking for. I only wish the shipping was faster.


Post-Delivery Feedback

Aug 31, 2024

I love the earrings, they look really nice for "fake". I only had one complaint. I slept in the cz studs as I usually do, and the sterling silver stud bent. I've slept in silver studs before and they never bent. So I guess the quality of the silver stud wasn't as good as I wanted. I didn't contact customer service because I felt like they would have said it was my fault for sleeping in the earrings.

DD

Site Experience Feedback

Aug 31, 2024

Easy

Fran

Site Experience Feedback

Aug 31, 2024

Always a pleasure to shop Ross &Simons. Easy site to use. Always happy with my purchases. Have never returned anything I’ve purchased from them.

From Ross-Simons

Thank you for being a valued Ross-Simons customer, we appreciate your business!

Jude

Site Experience Feedback

Aug 31, 2024

Photos of the items are clearly visible. The descriptions were very helpful in my decision making. Loved looking at all the selections.

SassyT 💁🏾‍♀️

Site Experience Feedback

Aug 31, 2024

I brought this same item a few months back . One pair for myself and the other pair as a gift. Needless to say that I lost one of my earrings. Now I’m back to buy another pair! I would appreciate if the earring post snapped in place locking the earring once it’s closed! Hope this statement makes a difference! Thank you

From Ross-Simons

We always ask that you inspect the piece when you first receive it, to make sure that there are no defects. If you notice any defects after receipt, please call us direct at 800-556-7376 before wearing, and we will be happy to exc...

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Jewels

Site Experience Feedback

Aug 31, 2024

No issues. Easy to use. This is my 4th purchase from you. Others were through your catalogs. You offer a great selection at reasonable prices and good quality.

ME

Site Experience Feedback

Aug 30, 2024

It was very easy to make the purchase online. Directions are clear and easy to follow. I have never had any bad experiences with Ross-Simons.

Christy

Site Experience Feedback

Aug 30, 2024

Loved the selection!!!! I want everything!!!

Online Shopper

Site Experience Feedback

Aug 30, 2024

Frustrating first experience. Received a text after not placing an order. A discount code for purchase over $250. The discount persuaded me to make a purchase and a few other things. However the code would not work. I wrote an email to your company to explain the situation. Even after explaining the issue and providing the text I received, it took three emails and much of my time to FINALLY place the order with the provided discount code. I’m not sure if I would go through this process again.

From Ross-Simons

We regret the issue you had using the discount coupon you were provided but are glad that you were able to successfully place the order. We are in the process of updating our website, which should make that process more user-frie...

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Online Shopper

Site Experience Feedback

Aug 30, 2024

The website was well set up and there were plenty of items to choose from. First time buying as a wedding gift to my daughter, so I hope the quality is as good as the pictures seem to reflect. Will see. If I am satisfied, I will definitely be buying again from your company.

shopper

Site Experience Feedback

Aug 30, 2024

the website does not always bring you back to the place that you veered from to check a product I did not see a place that I could sign up to be a member of Ross*simon

From Ross-Simons

If you do want to set up an account with us, please click on the person icon at the top right of our home page. That will bring to the page you can sign up on. It will be listed in red and is CREATE ACCOUNT NOW. It does take only ...

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Sea Cove

Site Experience Feedback

Aug 30, 2024

Easy to use and good selection of items in the category I was looking for.