Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1561 - 1580 of 7,300
Jean
Site Experience Feedback
Jun 21, 2024
I purchased gifts, some early for Christmas.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
Nana to 6
Site Experience Feedback
Jun 21, 2024
Good experience. Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Paul
Site Experience Feedback
Jun 21, 2024
Easy to use, East to find jewelry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Beth
Site Experience Feedback
Jun 07, 2024
Ease of ordering and quality of purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Beth
Post-Delivery Feedback
Jun 21, 2024
Love your products and prices. I buy for gifts for my daughter and she loves them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BSho
Site Experience Feedback
Jun 15, 2024
Today’s website purchase and overall interaction has been great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brazos
Site Experience Feedback
Jun 21, 2024
My experience was good.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kay
Site Experience Feedback
Jun 21, 2024
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Perry
Site Experience Feedback
Jun 21, 2024
all good, easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 21, 2024
Its a very nice looking,
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 21, 2024
n/a
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 21, 2024
Everything was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BAW
Site Experience Feedback
Jun 20, 2024
I wish your site had a gift option so I could request that the receipt/ item amount not be included in the package and a gift wrap option.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We do offer gift wrap on our pieces. After you select the piece you wish to purchase, in the shopping cart there will be a tab under the piece that reads "Add Gift Wrap". Selecting that option will add $5.95 to the order for gift ...
Read full response »scottishlass
Site Experience Feedback
Jun 20, 2024
I received a Ross-Simons mailer with a 30% off and free shipping offer, but I was a little disappointed that I couldn't use it on the sale pieces. Even an extra 10% off would have gone a long way in making me happier about the purchase. But I am excited to get the beautiful jewelry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
There are certain pieces that are marked so low that no additional discounts apply. We see that you did receive the best value on the earrings and ring that you recently ordered. We are always offering special promotions throughou...
Read full response »Online Shopper
Site Experience Feedback
Jun 12, 2024
Ross simons cares they always honor your purchase when exchanging or if your not happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Val
Site Experience Feedback
Jun 20, 2024
Have looked at this necklace for a couple of weeks and bought it because the price was right
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sapphire lover
Site Experience Feedback
Jun 20, 2024
I love the selection and different sales. The prices without sales are really high.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We strive to offer a wide selection of pieces that fit many tastes and budgets. All of our pieces, regardless, are always priced at the best value. Thank you for shopping with us!
Jude
Site Experience Feedback
Jun 20, 2024
Website is set up nicely and products are worth looking at and buying.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Layla
Site Experience Feedback
Jun 20, 2024
Great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
DawnMcD
Site Experience Feedback
Jun 20, 2024
I really enjoy shopping here and appreciate variety of items, in a wide price range. It's fun to treat myself to something on my birthday, Christmas, and during your sales. However, I'm very disappointed in the limited size range of your bracelets, which are all too large for me. I would like to be able to find bracelets that are 6" or 6.5". Also, it would be helpful to see alternative options for clasps on necklaces. I have a great deal of trouble using a lobster clasp and would like to see other possibilities, such as magnetic closures and other types that would be easier to take on and off.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
Most all bracelets are made in only 7" or 8" lengths. It is very rare to find them smaller. While all the clasps that we offer on our necklaces are fixed, we do offer magnetic clasps that can easily be attached and detached. You c...
Read full response »GiGi
Site Experience Feedback
Jun 20, 2024
Easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »