Home > Apparel & Accessories > Ross-Simons

Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 30, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1561 - 1580 of 7,300

Jean

Site Experience Feedback

Jun 21, 2024

I purchased gifts, some early for Christmas.

Nana to 6

Site Experience Feedback

Jun 21, 2024

Good experience. Easy to navigate

Paul

Site Experience Feedback

Jun 21, 2024

Easy to use, East to find jewelry

Beth

Site Experience Feedback

Jun 07, 2024

Ease of ordering and quality of purchases


Post-Delivery Feedback

Jun 21, 2024

Love your products and prices. I buy for gifts for my daughter and she loves them.

BSho

Site Experience Feedback

Jun 15, 2024

Today’s website purchase and overall interaction has been great.

Brazos

Site Experience Feedback

Jun 21, 2024

My experience was good.

Kay

Site Experience Feedback

Jun 21, 2024

Very easy

Perry

Site Experience Feedback

Jun 21, 2024

all good, easy

Online Shopper

Post-Delivery Feedback

Jun 21, 2024

Its a very nice looking,

Online Shopper

Site Experience Feedback

Jun 21, 2024

n/a

Online Shopper

Site Experience Feedback

Jun 21, 2024

Everything was great

BAW

Site Experience Feedback

Jun 20, 2024

I wish your site had a gift option so I could request that the receipt/ item amount not be included in the package and a gift wrap option.

From Ross-Simons

We do offer gift wrap on our pieces. After you select the piece you wish to purchase, in the shopping cart there will be a tab under the piece that reads "Add Gift Wrap". Selecting that option will add $5.95 to the order for gift ...

Read full response »

scottishlass

Site Experience Feedback

Jun 20, 2024

I received a Ross-Simons mailer with a 30% off and free shipping offer, but I was a little disappointed that I couldn't use it on the sale pieces. Even an extra 10% off would have gone a long way in making me happier about the purchase. But I am excited to get the beautiful jewelry.

From Ross-Simons

There are certain pieces that are marked so low that no additional discounts apply. We see that you did receive the best value on the earrings and ring that you recently ordered. We are always offering special promotions throughou...

Read full response »

Online Shopper

Site Experience Feedback

Jun 12, 2024

Ross simons cares they always honor your purchase when exchanging or if your not happy

Val

Site Experience Feedback

Jun 20, 2024

Have looked at this necklace for a couple of weeks and bought it because the price was right

Sapphire lover

Site Experience Feedback

Jun 20, 2024

I love the selection and different sales. The prices without sales are really high.

From Ross-Simons

We strive to offer a wide selection of pieces that fit many tastes and budgets. All of our pieces, regardless, are always priced at the best value. Thank you for shopping with us!

Jude

Site Experience Feedback

Jun 20, 2024

Website is set up nicely and products are worth looking at and buying.

Layla

Site Experience Feedback

Jun 20, 2024

Great

DawnMcD

Site Experience Feedback

Jun 20, 2024

I really enjoy shopping here and appreciate variety of items, in a wide price range. It's fun to treat myself to something on my birthday, Christmas, and during your sales. However, I'm very disappointed in the limited size range of your bracelets, which are all too large for me. I would like to be able to find bracelets that are 6" or 6.5". Also, it would be helpful to see alternative options for clasps on necklaces. I have a great deal of trouble using a lobster clasp and would like to see other possibilities, such as magnetic closures and other types that would be easier to take on and off.

From Ross-Simons

Most all bracelets are made in only 7" or 8" lengths. It is very rare to find them smaller. While all the clasps that we offer on our necklaces are fixed, we do offer magnetic clasps that can easily be attached and detached. You c...

Read full response »

GiGi

Site Experience Feedback

Jun 20, 2024

Easy to purchase