Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1601 - 1620 of 7,300
Lucy
Site Experience Feedback
Jun 19, 2024
loved the ease, selection, found just what i wanted. Praying it arrives in time to give to my daughter on her wedding day!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
JW
Site Experience Feedback
Jun 19, 2024
I actually appreciate your website. The many images/angles of the jewelry and showing it on a model are very helpful in my decision process.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mitch
Post-Delivery Feedback
Jun 19, 2024
The ring I ordered looked so much bigger in the picture. Looks nothing like the picture.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
pje
Site Experience Feedback
Jun 19, 2024
Clean and navigable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 19, 2024
everything is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BRANDIGIRL
Site Experience Feedback
Jun 08, 2024
I was just putting on makeup and then jewelry and remembered I had lost my favorite ring. I looked on internet, found you guys and purchased within 5 minutes. Thank you for great experience for a great product at great value.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BRANDIGIRL
Post-Delivery Feedback
Jun 19, 2024
Great Product! So Easy to order. I love my ring. Size was perfect. I wear it everyday.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We are happy to learn you found the perfect ring for you easily. Thank you for your purchase. if you do have any questions, we are always here for you.
EKW
Site Experience Feedback
Jun 07, 2024
I looked up several items I'd seen in a paper catalog mailed to my home, which I find helpful because the jewelry is depicted life-size and I can get a sense of what I'm looking for -- typically buying gifts, but sometimes for myself also. The website search bar makes it very easy to find those items AND to see some suggested similar items. Choosing amongst a few thoughtful options, not an overwhelming number (a la on Amazon!) is a big plus. I trust the quality of R-S as a repeat customer, and I appreciate getting good value for tastefully curated products that match the gift style I'm going for, at a variety of price points -- I can often find similar style items (ie gold seashell pendant) at different price points which I love for gift-buying for different occasions or ages of recipients.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EKW
Post-Delivery Feedback
Jun 19, 2024
I would recommend RS, and I will be back to purchase again. I was looking for a specific type of necklace for a bat mitzvah gift, and I thought I found it. The catalog and website represented it well, but in person the stone was dull and simply not the right color for what I wanted. I used the easy return process to get a refund, which I have also done before and knew would be smooth (and it was).
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 19, 2024
Very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lusecita
Site Experience Feedback
Jun 19, 2024
Was really easy way to purchase my jewelry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 19, 2024
Ross Simon’s is a great site to purchase from. They have a wide selection of quality and price points.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We try our best to offer a wide variety of pieces for different budgets! Thank you for choosing Ross-Simons!
CW
Site Experience Feedback
Jun 19, 2024
Good, easy to use
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Norma
Post-Delivery Feedback
Jun 19, 2024
When showing the jewelry it is hard to really see the size of it. It always looks larger on in the picture
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Anniebell
Site Experience Feedback
Jun 19, 2024
Saw clasp on Facebook and then went to app to purchase it!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Cherp
Site Experience Feedback
Jun 09, 2024
Found the necklace I liked. Then had to switch to text to get discount code. Then when I went back to the site it took some time to find the item again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We do apologize that you had a problem with finding your necklace again after looking for the code. If you do put your necklace in your shopping bag and then look for the code, you may add the code after. We hope you love your nec...
Read full response »Lil
Site Experience Feedback
Jun 08, 2024
Very good website ... love Ross Simons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lil
Post-Delivery Feedback
Jun 19, 2024
Wanted red bracelet and found gorgeous one!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
It is nice to learn you love Ross-Simons and our website.
Clarissa
Post-Delivery Feedback
Jun 19, 2024
I bought the Tagliamonte Medusa ring and it's awesome!! Just beautiful and very unique. Ross Simons offers high-end, quality jewelry for reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
SLL
Site Experience Feedback
Jun 19, 2024
I have so many gift cards but the website only allows two credit cards total. Since, obviously, one has to be my regular credit card, I was only able to use a single gift card. That was a bummer. On the plus side, I was so relieved when I was checking out and the actual date of my anticipated delivery was right there. Amazon has spoiled us and I always prefer knowing the date something is arriving vs. "you'll have it in 2 days".
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We allow two gift cards to be used on an online order. You do not have to select a regular credit card as one of the options. We just ask that you hold on to the gift cards after you use them with us, in case you need to make a re...
Read full response »Crochetmom
Site Experience Feedback
Jun 18, 2024
Great experience as always!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JUDY
Post-Delivery Feedback
Jun 18, 2024
I bought the earrings as a gift for a friend. I gave her the gift today and she loved them!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mad Dog
Site Experience Feedback
Jun 18, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »