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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 30, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1601 - 1620 of 7,300

Lucy

Site Experience Feedback

Jun 19, 2024

loved the ease, selection, found just what i wanted. Praying it arrives in time to give to my daughter on her wedding day!

JW

Site Experience Feedback

Jun 19, 2024

I actually appreciate your website. The many images/angles of the jewelry and showing it on a model are very helpful in my decision process.

Mitch

Post-Delivery Feedback

Jun 19, 2024

The ring I ordered looked so much bigger in the picture. Looks nothing like the picture.

pje

Site Experience Feedback

Jun 19, 2024

Clean and navigable

Online Shopper

Site Experience Feedback

Jun 19, 2024

everything is good

BRANDIGIRL

Site Experience Feedback

Jun 08, 2024

I was just putting on makeup and then jewelry and remembered I had lost my favorite ring. I looked on internet, found you guys and purchased within 5 minutes. Thank you for great experience for a great product at great value.


Post-Delivery Feedback

Jun 19, 2024

Great Product! So Easy to order. I love my ring. Size was perfect. I wear it everyday.

From Ross-Simons

We are happy to learn you found the perfect ring for you easily. Thank you for your purchase. if you do have any questions, we are always here for you.

EKW

Site Experience Feedback

Jun 07, 2024

I looked up several items I'd seen in a paper catalog mailed to my home, which I find helpful because the jewelry is depicted life-size and I can get a sense of what I'm looking for -- typically buying gifts, but sometimes for myself also. The website search bar makes it very easy to find those items AND to see some suggested similar items. Choosing amongst a few thoughtful options, not an overwhelming number (a la on Amazon!) is a big plus. I trust the quality of R-S as a repeat customer, and I appreciate getting good value for tastefully curated products that match the gift style I'm going for, at a variety of price points -- I can often find similar style items (ie gold seashell pendant) at different price points which I love for gift-buying for different occasions or ages of recipients.


Post-Delivery Feedback

Jun 19, 2024

I would recommend RS, and I will be back to purchase again. I was looking for a specific type of necklace for a bat mitzvah gift, and I thought I found it. The catalog and website represented it well, but in person the stone was dull and simply not the right color for what I wanted. I used the easy return process to get a refund, which I have also done before and knew would be smooth (and it was).

Online Shopper

Site Experience Feedback

Jun 19, 2024

Very good.

Lusecita

Site Experience Feedback

Jun 19, 2024

Was really easy way to purchase my jewelry

Online Shopper

Site Experience Feedback

Jun 19, 2024

Ross Simon’s is a great site to purchase from. They have a wide selection of quality and price points.

From Ross-Simons

We try our best to offer a wide variety of pieces for different budgets! Thank you for choosing Ross-Simons!

CW

Site Experience Feedback

Jun 19, 2024

Good, easy to use

Norma

Post-Delivery Feedback

Jun 19, 2024

When showing the jewelry it is hard to really see the size of it. It always looks larger on in the picture

Anniebell

Site Experience Feedback

Jun 19, 2024

Saw clasp on Facebook and then went to app to purchase it!

Cherp

Site Experience Feedback

Jun 09, 2024

Found the necklace I liked. Then had to switch to text to get discount code. Then when I went back to the site it took some time to find the item again.

From Ross-Simons

We do apologize that you had a problem with finding your necklace again after looking for the code. If you do put your necklace in your shopping bag and then look for the code, you may add the code after. We hope you love your nec...

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Lil

Site Experience Feedback

Jun 08, 2024

Very good website ... love Ross Simons


Post-Delivery Feedback

Jun 19, 2024

Wanted red bracelet and found gorgeous one!

From Ross-Simons

It is nice to learn you love Ross-Simons and our website.

Clarissa

Post-Delivery Feedback

Jun 19, 2024

I bought the Tagliamonte Medusa ring and it's awesome!! Just beautiful and very unique. Ross Simons offers high-end, quality jewelry for reasonable prices.

SLL

Site Experience Feedback

Jun 19, 2024

I have so many gift cards but the website only allows two credit cards total. Since, obviously, one has to be my regular credit card, I was only able to use a single gift card. That was a bummer. On the plus side, I was so relieved when I was checking out and the actual date of my anticipated delivery was right there. Amazon has spoiled us and I always prefer knowing the date something is arriving vs. "you'll have it in 2 days".

From Ross-Simons

We allow two gift cards to be used on an online order. You do not have to select a regular credit card as one of the options. We just ask that you hold on to the gift cards after you use them with us, in case you need to make a re...

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Crochetmom

Site Experience Feedback

Jun 18, 2024

Great experience as always!

JUDY

Post-Delivery Feedback

Jun 18, 2024

I bought the earrings as a gift for a friend. I gave her the gift today and she loved them!!

Mad Dog

Site Experience Feedback

Jun 18, 2024

Good