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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 30, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1501 - 1520 of 7,300

Angie

Site Experience Feedback

Jun 24, 2024

Na

Online Shopper

Site Experience Feedback

Jun 24, 2024

Good

Shopper MH

Site Experience Feedback

Jun 24, 2024

I wear pearls and emeralds. Ring is perfect!

Bean

Site Experience Feedback

Jun 24, 2024

The website is easily accessible, easy to search and find what I'm looking for quickly and specifically.

Norrine

Post-Delivery Feedback

Jun 24, 2024

I love the quality and prices at Ross Simon. I appreciate in the images a model wearing the items so you get a true sense of size.

TB

Site Experience Feedback

Jun 18, 2024

I've been eyeing this necklace for awhile. Today was the day!

Allecat

Site Experience Feedback

Jun 24, 2024

I got a catalog in the mail (snail mail) and bought 2 things from it. Ordering was easy but my partner threw out the paper catalog and I don’t know if I missed any further deals.

From Ross-Simons

We have mailed you out another catalogue today! We hope you love the rings.

Kay

Site Experience Feedback

Jun 24, 2024

Easy to find item and purchase process.

Nneka

Post-Delivery Feedback

Jun 24, 2024

My experience with Ross Simons is good cos because all the items I bought came out good. I will highly recommend. Thanks

Lawrence

Site Experience Feedback

Jun 20, 2024

Very good and easy purchase.

Mickey

Site Experience Feedback

Jun 24, 2024

As always, I found exactly what I was looking for. The catalogs I receive are so helpful. I find wonderful items each and every catalog. Of course, I do receive emails that I must look through. Ross-Simons is my 'go to' jewelry store for everything!

JG

Site Experience Feedback

Jun 23, 2024

Quick and easy-good selection and fair price

Calvin

Site Experience Feedback

Jun 23, 2024

I enjoy the quality and large selection…and great descriptions and pictures…

irish

Site Experience Feedback

Jun 14, 2024

very good


Post-Delivery Feedback

Jun 23, 2024

would like a bigger holder for back of earrings.

NKH

Site Experience Feedback

Jun 23, 2024

Everything was good.

None

Site Experience Feedback

May 30, 2024

Good

Online Shopper

Site Experience Feedback

Jun 10, 2024

Overall very good. The model photos help a lot. Additional photos from customers wearing the item would be helpful too.

Online Shopper

Site Experience Feedback

Jun 23, 2024

I enjoyed looking at the all the vintage estate jewelry. no shipping

Purple Princess

Site Experience Feedback

Jun 23, 2024

It kept making me have to re-enter my information even though I had already done It would accept it and then a step or two later it would ask for it again!

From Ross-Simons

We regret the issue you had entering your information online. Typically, when issues like this arise for no apparent reason, we suggest refreshing your screen. This will often clear out whatever is causing the glitch, so you can c...

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Online Shopper

Site Experience Feedback

May 31, 2024

Did not get,coupon value on order so overpaid $50.

From Ross-Simons

We do see that you contacted us, and we applied the $50.00 to your order.