Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1501 - 1520 of 7,300
Angie
Site Experience Feedback
Jun 24, 2024
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 24, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shopper MH
Site Experience Feedback
Jun 24, 2024
I wear pearls and emeralds. Ring is perfect!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bean
Site Experience Feedback
Jun 24, 2024
The website is easily accessible, easy to search and find what I'm looking for quickly and specifically.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Norrine
Post-Delivery Feedback
Jun 24, 2024
I love the quality and prices at Ross Simon. I appreciate in the images a model wearing the items so you get a true sense of size.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
TB
Site Experience Feedback
Jun 18, 2024
I've been eyeing this necklace for awhile. Today was the day!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Allecat
Site Experience Feedback
Jun 24, 2024
I got a catalog in the mail (snail mail) and bought 2 things from it. Ordering was easy but my partner threw out the paper catalog and I don’t know if I missed any further deals.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
We have mailed you out another catalogue today! We hope you love the rings.
Kay
Site Experience Feedback
Jun 24, 2024
Easy to find item and purchase process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nneka
Post-Delivery Feedback
Jun 24, 2024
My experience with Ross Simons is good cos because all the items I bought came out good. I will highly recommend. Thanks
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 8
- Full ratings for this review »
Lawrence
Site Experience Feedback
Jun 20, 2024
Very good and easy purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Mickey
Site Experience Feedback
Jun 24, 2024
As always, I found exactly what I was looking for. The catalogs I receive are so helpful. I find wonderful items each and every catalog. Of course, I do receive emails that I must look through. Ross-Simons is my 'go to' jewelry store for everything!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JG
Site Experience Feedback
Jun 23, 2024
Quick and easy-good selection and fair price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Calvin
Site Experience Feedback
Jun 23, 2024
I enjoy the quality and large selection…and great descriptions and pictures…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
irish
Site Experience Feedback
Jun 14, 2024
very good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
irish
Post-Delivery Feedback
Jun 23, 2024
would like a bigger holder for back of earrings.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
NKH
Site Experience Feedback
Jun 23, 2024
Everything was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
None
Site Experience Feedback
May 30, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 10, 2024
Overall very good. The model photos help a lot. Additional photos from customers wearing the item would be helpful too.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 23, 2024
I enjoyed looking at the all the vintage estate jewelry. no shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Purple Princess
Site Experience Feedback
Jun 23, 2024
It kept making me have to re-enter my information even though I had already done It would accept it and then a step or two later it would ask for it again!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We regret the issue you had entering your information online. Typically, when issues like this arise for no apparent reason, we suggest refreshing your screen. This will often clear out whatever is causing the glitch, so you can c...
Read full response »Online Shopper
Site Experience Feedback
May 31, 2024
Did not get,coupon value on order so overpaid $50.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 4
- Full ratings for this review »
From Ross-Simons
We do see that you contacted us, and we applied the $50.00 to your order.