Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1461 - 1480 of 7,300
Joe
Site Experience Feedback
Jun 26, 2024
Love the products that I purchase, and the price is excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Flo
Site Experience Feedback
Jun 11, 2024
Very helpful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Flo
Post-Delivery Feedback
Jun 26, 2024
The bracelets I ordered were too small but it was very easy to return them and get the right size. And they are just what I wanted. Very stylish.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Lynn
Site Experience Feedback
Jun 26, 2024
I love the price and quality of most items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Toby2
Site Experience Feedback
Jun 26, 2024
Shopping at Ross-Simons is always a breeze. I love the jewelry and the price.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Teri
Site Experience Feedback
Jun 25, 2024
Everything was great as always!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TSMCB
Site Experience Feedback
Jun 17, 2024
Wonderful shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TSMCB
Post-Delivery Feedback
Jun 25, 2024
I’m happy with my rings.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Yoshie420
Site Experience Feedback
Jun 25, 2024
Was easy as website is very user friendly. Will come back
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ter
Site Experience Feedback
Jun 25, 2024
I had a great experience, tonally user friendly!! Your sales are totally awesome!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Specialk
Site Experience Feedback
Jun 25, 2024
No comment
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
-
Site Experience Feedback
Jun 25, 2024
Easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Farmen-Bears-Mama
Site Experience Feedback
Jun 25, 2024
Our mail carrier delivered the catalog from which I ordered on Saturday, last week. My birthday is approaching and my husband suggested I should select some "purple gems" for my gift from him. Your lovely collections have pleased us both for years!!! So THANK EACH OF YOU FOR MY NEW LOOK, in which to shine!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are glad that you love the earrings, and happy birthday to you!
swan
Site Experience Feedback
Jun 25, 2024
Not sure where this item is arriving from - I looked at the web site to view the same item and it was NOT on the Ross simons web site. So I hope it actually arrives.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
You purchased an Estate ring, of which there was only one available. Once we sold it to you, it was marked as sold out online, that is why it may have been difficult to find it again. We hope you love it!
Tilly
Site Experience Feedback
Jun 25, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 25, 2024
Effortless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Auntie
Site Experience Feedback
Jun 16, 2024
Very easy and quick to place an order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Auntie
Post-Delivery Feedback
Jun 25, 2024
I have been looking and looking for a palm tree necklace. So glad it is in gold. Perfect size and price too. Easy to order. Received quickly. Love it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lizzy
Site Experience Feedback
Jun 25, 2024
Just keep the Sales! I love them !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Diane Diamond
Site Experience Feedback
Jun 25, 2024
Love prices, unusual rings, fast service shopped with your site lots love jewelry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Imallset
Site Experience Feedback
Jun 25, 2024
Perfect
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cincicarole
Site Experience Feedback
Jun 25, 2024
Saw something similar online in vermeil, but wanted 14 kt. So went to Ross♡Simmons and found what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We offer a tremendous selection of 14K Gold pieces; we are glad to know that you found what you were looking for! We hope you love the earrings.
Linda
Site Experience Feedback
Jun 25, 2024
I have always had excellent experiences with my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »