Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1481 - 1500 of 7,300
mare
Site Experience Feedback
Jun 01, 2024
so easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mare
Post-Delivery Feedback
Jun 25, 2024
easy to shop what i was looking for
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sarah J
Site Experience Feedback
Jun 16, 2024
Easy checkout, caught a decent sale deal for a beautiful item I hope to wear a lot!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Sarah J
Post-Delivery Feedback
Jun 25, 2024
High quality product, durable and opulent. Shipping was swift!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Southerngirl123$
Site Experience Feedback
Jun 25, 2024
Always receive excellent service and quality products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
kc
Site Experience Feedback
Jun 12, 2024
great selection, prices everyone can afford. Good reputation ans I have been pleased with prior purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
kc
Post-Delivery Feedback
Jun 25, 2024
The earrings were perfect for me. nice quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sher
Site Experience Feedback
Jun 25, 2024
I did a simple search and found exactly what I was looking for at a price much lower than I expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
That's the best feeling when you know you are getting a great value! We hope you love the birthstone ring.
Sha
Site Experience Feedback
Jun 24, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KG
Site Experience Feedback
Jun 24, 2024
My code (CODE10018) did not work which is frustrating. Other than that, easy site to navigate.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- Full ratings for this review »
From Ross-Simons
We did check for you and we are sorry, the code CODE10018 is not one of our codes. We are happy the site was easy for you to navigate.
Online Shopper
Site Experience Feedback
Jun 07, 2024
I find all the catalogs and your website is excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jerseygirlbmw
Site Experience Feedback
Jun 24, 2024
Pricing a tad contradictory in places; Needing to ensure authenticity of stones; and discounts kept popping up even tho I wasn't eligible but I'd waste time just in case somehow I would be
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
Discounts are a good thing to check on items. We do have many items on discount or affected by our website promotion.
Ref
Site Experience Feedback
Jun 24, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lulu
Post-Delivery Feedback
Jun 24, 2024
Ross-Simons provides quality jewelry at reasonable prices. Occasionally, an item does not look the size I expected. based on the online photos. Nevertheless, return or exchange is made easy and customer service is always helpful. I would definitely recommend Ross-Simons for your jewelry orders.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Debbie
Site Experience Feedback
Jun 24, 2024
I am always interested in what R and S has to offer. Search your website frequently.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
marge
Site Experience Feedback
Jun 24, 2024
fairly easy to navigate.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
KIM
Site Experience Feedback
Jun 24, 2024
Disappointed one ring I wanted didn't come in a size 10. Very disappointed I could not use a Viza gift card. I even called for help and I was instructed how to put both cards in, it didn't work. No alternative from the clerk on the phone :(
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We are sorry you were disappointed that a ring did not come in a size 10. We do have many that do. Unfortunately, sometimes the manufacturer does not the rings in that size, and we are not able to customer order them. We do take t...
Read full response »Hootie
Site Experience Feedback
Jun 24, 2024
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 24, 2024
Love Ross-Simins wish they would give customers additional discounts
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Betsy
Site Experience Feedback
Jun 24, 2024
Your website is great - easy to navigate and easy to narrow my search. I have never had any issues when buying from you. My only problem is I really like a 24" necklace and you don't seem to stock many anymore.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Abbie
Site Experience Feedback
Jun 24, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shopping Diva
Site Experience Feedback
Jun 16, 2024
I attempted to make the same purchase last night because this item was on sale. For some reason, the purchase did not go through! Today, it is back to full price with 25% discount. I feel very misled!
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Shopping Diva
Post-Delivery Feedback
Jun 24, 2024
The earrings are very pretty. The price was originally discounted. I tried to order at that price, but the order didn’t go through. I don’t know what happened or why. When I tried to order the next day, the price was changed to the original cost, with a 25% discount. I received the earrings on time, but one of them is defective. I will return them and request a replacement pair. This is the first time I’ve received a defective item from Ross Simons. I am very disappointed with this entire experience!
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
We did check your order for the best possible price, and the price was our best price for the item.
Julie
Site Experience Feedback
Jun 24, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »