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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 30, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1481 - 1500 of 7,300

mare

Site Experience Feedback

Jun 01, 2024

so easy


Post-Delivery Feedback

Jun 25, 2024

easy to shop what i was looking for

Sarah J

Site Experience Feedback

Jun 16, 2024

Easy checkout, caught a decent sale deal for a beautiful item I hope to wear a lot!


Post-Delivery Feedback

Jun 25, 2024

High quality product, durable and opulent. Shipping was swift!

Southerngirl123$

Site Experience Feedback

Jun 25, 2024

Always receive excellent service and quality products!

kc

Site Experience Feedback

Jun 12, 2024

great selection, prices everyone can afford. Good reputation ans I have been pleased with prior purchases


Post-Delivery Feedback

Jun 25, 2024

The earrings were perfect for me. nice quality.

Sher

Site Experience Feedback

Jun 25, 2024

I did a simple search and found exactly what I was looking for at a price much lower than I expected.

From Ross-Simons

That's the best feeling when you know you are getting a great value! We hope you love the birthstone ring.

Sha

Site Experience Feedback

Jun 24, 2024

Good

KG

Site Experience Feedback

Jun 24, 2024

My code (CODE10018) did not work which is frustrating. Other than that, easy site to navigate.

From Ross-Simons

We did check for you and we are sorry, the code CODE10018 is not one of our codes. We are happy the site was easy for you to navigate.

Online Shopper

Site Experience Feedback

Jun 07, 2024

I find all the catalogs and your website is excellent

Jerseygirlbmw

Site Experience Feedback

Jun 24, 2024

Pricing a tad contradictory in places; Needing to ensure authenticity of stones; and discounts kept popping up even tho I wasn't eligible but I'd waste time just in case somehow I would be

From Ross-Simons

Discounts are a good thing to check on items. We do have many items on discount or affected by our website promotion.

Ref

Site Experience Feedback

Jun 24, 2024

Good experience

Lulu

Post-Delivery Feedback

Jun 24, 2024

Ross-Simons provides quality jewelry at reasonable prices. Occasionally, an item does not look the size I expected. based on the online photos. Nevertheless, return or exchange is made easy and customer service is always helpful. I would definitely recommend Ross-Simons for your jewelry orders.

Debbie

Site Experience Feedback

Jun 24, 2024

I am always interested in what R and S has to offer. Search your website frequently.

marge

Site Experience Feedback

Jun 24, 2024

fairly easy to navigate.

KIM

Site Experience Feedback

Jun 24, 2024

Disappointed one ring I wanted didn't come in a size 10. Very disappointed I could not use a Viza gift card. I even called for help and I was instructed how to put both cards in, it didn't work. No alternative from the clerk on the phone :(

From Ross-Simons

We are sorry you were disappointed that a ring did not come in a size 10. We do have many that do. Unfortunately, sometimes the manufacturer does not the rings in that size, and we are not able to customer order them. We do take t...

Read full response »

Hootie

Site Experience Feedback

Jun 24, 2024

Perfect

Online Shopper

Site Experience Feedback

Jun 24, 2024

Love Ross-Simins wish they would give customers additional discounts

Betsy

Site Experience Feedback

Jun 24, 2024

Your website is great - easy to navigate and easy to narrow my search. I have never had any issues when buying from you. My only problem is I really like a 24" necklace and you don't seem to stock many anymore.

Abbie

Site Experience Feedback

Jun 24, 2024

Good experience

Shopping Diva

Site Experience Feedback

Jun 16, 2024

I attempted to make the same purchase last night because this item was on sale. For some reason, the purchase did not go through! Today, it is back to full price with 25% discount. I feel very misled!


Post-Delivery Feedback

Jun 24, 2024

The earrings are very pretty. The price was originally discounted. I tried to order at that price, but the order didn’t go through. I don’t know what happened or why. When I tried to order the next day, the price was changed to the original cost, with a 25% discount. I received the earrings on time, but one of them is defective. I will return them and request a replacement pair. This is the first time I’ve received a defective item from Ross Simons. I am very disappointed with this entire experience!

From Ross-Simons

We did check your order for the best possible price, and the price was our best price for the item.

Julie

Site Experience Feedback

Jun 24, 2024

Good