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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1441 - 1460 of 7,300

Mel

Site Experience Feedback

Jun 27, 2024

Love Ross Simons - easy, great prices, arrives quickly.

Soso

Site Experience Feedback

Jun 12, 2024

I love it

Toots

Site Experience Feedback

Jun 13, 2024

Positive experience for the most part.


Post-Delivery Feedback

Jun 27, 2024

Like the style of earring just not happy with color of center stone. Seeing in person would have made a difference in my opinion to purchase.

Cath

Site Experience Feedback

Jun 27, 2024

Sometimes tarnishes

From Ross-Simons

Extra care should be taken to maximize the lifespan and luster of your gold-over sterling jewelry. Remove your jewelry when you exercise, shower, or swim. Wait until perfume, lotion, or makeup is dry or has been absorbed by your s...

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Bobbie

Site Experience Feedback

Jun 26, 2024

No problem at all

Online Shopper

Site Experience Feedback

Jun 26, 2024

Previously I’ve gotten a jade bracelet from you that broke the first time I wore it. I should have sent it back!!!

From Ross-Simons

We regret the issue you had with the jade bracelet. We have reached out to assist.

ViQueen

Site Experience Feedback

Jun 26, 2024

Experience was optimal

vintageelaine

Site Experience Feedback

Jun 26, 2024

customer service was VERY HELPFUL AND KNOWLEDGEABLE

Chill

Site Experience Feedback

Jun 26, 2024

Very good. I’ve been disappointed in the warranty services on my previous order. It’s not clear nor easy to do.

From Ross-Simons

We regret the issues you may be having with the Extend Warranty that you purchased on a previous order. In order to file a warranty claim, please call extend direct at 877-248-7707, and they can assist. Thank you for choosing Ross...

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Online Shopper

Site Experience Feedback

Jun 26, 2024

I found what I was looking for very easily. Then I followed directions for checking out with no difficulty. The check out process is set up in a good way.

Jen

Site Experience Feedback

Jun 26, 2024

Very satisfied. Beautiful jewelry.

Mississippi Malka

Site Experience Feedback

Jun 26, 2024

I was surprised that, after multiple failed attempts, I was actually able to sign in, find a product and check out without too many delays. This website is so depressing to use because the vendor is great and so are the products. But trying time after time to sign in and even get to a category can be so frustrating that often I give up and go to another site to look for jewelry. It's really too sad, because I love the selections here, I love the product information given, I love the prices, but I hate and fear trying to get a purchase completed. What the heck is the problem with the connections?

From Ross-Simons

We aren't sure what connectivity issues you may be having, and regret the issues you have been having signing in. Typically, when issues like this arise, we ask that you restart your computer; that can clear the cache and may spee...

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Jewelry lover

Site Experience Feedback

Jun 26, 2024

The website is fine. Wish there were options to narrow search by specific stone. (ie; tourquoise, opal).

Lin

Site Experience Feedback

Jun 26, 2024

Online site easy to navigate.

Bogey

Site Experience Feedback

Jun 26, 2024

It was very easy to place my order.

Freddy Freeloader

Post-Delivery Feedback

Jun 26, 2024

I have purchased many products from Ross Simon and been very satisfied. I have recommended them many times but this product is extremely disappointing the shells I this bracelet are so very thin it won’t last the quality is not your usual.

SunnyDay

Site Experience Feedback

Jun 26, 2024

Each item is exactly what you see and pay for No disappointments

Brewhaha

Site Experience Feedback

Jun 26, 2024

Easy, quick, efficient. I like the “Affirm” option of payment. This is such a great way for me to pay off more expensive items. Also R/S has so many great options and quick synopsis of items w/pics. Easy to order!

From Ross-Simons

We have found that many of our customers have been very pleased with the payments on time, using Affirm. We are glad that you are taking advantage of the program!

Jane M., NJ

Site Experience Feedback

Jun 18, 2024

The website is easy to use and I find the pictures accurately depict the product. I’ve purchased from other sites and end up disappointed when the product arrives.

Shell

Site Experience Feedback

Jun 26, 2024

Experience is always a good one. Been a customer for many years. Was disappointed that they closed my credit card account. I had never used it. Claimed that they checked my credit report and found an issue. It was not true, but I chose not to pursue it at that time.

From Ross-Simons

The Ross-Simons Credit Card will expire after time. If you would like to really, you may do so on our website. If you have any questions regarding your closed account, please reach out to Citibank direct, as they manage the card. ...

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