Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1441 - 1460 of 7,300
Mel
Site Experience Feedback
Jun 27, 2024
Love Ross Simons - easy, great prices, arrives quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Soso
Site Experience Feedback
Jun 12, 2024
I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Toots
Site Experience Feedback
Jun 13, 2024
Positive experience for the most part.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Toots
Post-Delivery Feedback
Jun 27, 2024
Like the style of earring just not happy with color of center stone. Seeing in person would have made a difference in my opinion to purchase.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Cath
Site Experience Feedback
Jun 27, 2024
Sometimes tarnishes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Extra care should be taken to maximize the lifespan and luster of your gold-over sterling jewelry. Remove your jewelry when you exercise, shower, or swim. Wait until perfume, lotion, or makeup is dry or has been absorbed by your s...
Read full response »Bobbie
Site Experience Feedback
Jun 26, 2024
No problem at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 26, 2024
Previously I’ve gotten a jade bracelet from you that broke the first time I wore it. I should have sent it back!!!
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
From Ross-Simons
We regret the issue you had with the jade bracelet. We have reached out to assist.
ViQueen
Site Experience Feedback
Jun 26, 2024
Experience was optimal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
vintageelaine
Site Experience Feedback
Jun 26, 2024
customer service was VERY HELPFUL AND KNOWLEDGEABLE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chill
Site Experience Feedback
Jun 26, 2024
Very good. I’ve been disappointed in the warranty services on my previous order. It’s not clear nor easy to do.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We regret the issues you may be having with the Extend Warranty that you purchased on a previous order. In order to file a warranty claim, please call extend direct at 877-248-7707, and they can assist. Thank you for choosing Ross...
Read full response »Online Shopper
Site Experience Feedback
Jun 26, 2024
I found what I was looking for very easily. Then I followed directions for checking out with no difficulty. The check out process is set up in a good way.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Jen
Site Experience Feedback
Jun 26, 2024
Very satisfied. Beautiful jewelry.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mississippi Malka
Site Experience Feedback
Jun 26, 2024
I was surprised that, after multiple failed attempts, I was actually able to sign in, find a product and check out without too many delays. This website is so depressing to use because the vendor is great and so are the products. But trying time after time to sign in and even get to a category can be so frustrating that often I give up and go to another site to look for jewelry. It's really too sad, because I love the selections here, I love the product information given, I love the prices, but I hate and fear trying to get a purchase completed. What the heck is the problem with the connections?
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We aren't sure what connectivity issues you may be having, and regret the issues you have been having signing in. Typically, when issues like this arise, we ask that you restart your computer; that can clear the cache and may spee...
Read full response »Jewelry lover
Site Experience Feedback
Jun 26, 2024
The website is fine. Wish there were options to narrow search by specific stone. (ie; tourquoise, opal).
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Lin
Site Experience Feedback
Jun 26, 2024
Online site easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bogey
Site Experience Feedback
Jun 26, 2024
It was very easy to place my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Freddy Freeloader
Post-Delivery Feedback
Jun 26, 2024
I have purchased many products from Ross Simon and been very satisfied. I have recommended them many times but this product is extremely disappointing the shells I this bracelet are so very thin it won’t last the quality is not your usual.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
SunnyDay
Site Experience Feedback
Jun 26, 2024
Each item is exactly what you see and pay for No disappointments
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Brewhaha
Site Experience Feedback
Jun 26, 2024
Easy, quick, efficient. I like the “Affirm” option of payment. This is such a great way for me to pay off more expensive items. Also R/S has so many great options and quick synopsis of items w/pics. Easy to order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We have found that many of our customers have been very pleased with the payments on time, using Affirm. We are glad that you are taking advantage of the program!
Jane M., NJ
Site Experience Feedback
Jun 18, 2024
The website is easy to use and I find the pictures accurately depict the product. I’ve purchased from other sites and end up disappointed when the product arrives.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shell
Site Experience Feedback
Jun 26, 2024
Experience is always a good one. Been a customer for many years. Was disappointed that they closed my credit card account. I had never used it. Claimed that they checked my credit report and found an issue. It was not true, but I chose not to pursue it at that time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
The Ross-Simons Credit Card will expire after time. If you would like to really, you may do so on our website. If you have any questions regarding your closed account, please reach out to Citibank direct, as they manage the card. ...
Read full response »