Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1421 - 1440 of 7,300
Vic
Site Experience Feedback
Jun 28, 2024
The prices were more than reasonable and the selection awesome!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Samantha
Post-Delivery Feedback
Jun 28, 2024
I wanted a sapphire ring and earrings. The stone in the catalog was a beautiful blue, but both the ring and earrings are so dark they look more black than sapphire.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: N/A
- Customer Support: 9
- Full ratings for this review »
Murano Glass Lover
Site Experience Feedback
Jun 17, 2024
Love Ross and Simons!! I especially love the Murano glass. While in Italy we went to the factory.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Murano Glass Lover
Post-Delivery Feedback
Jun 28, 2024
I love your jewelry! I have ordered several times, both for myself and as gifts.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 28, 2024
The website is fine. I noticed a few days ago that a clearance item that I had been following actually went up by $130 while being touted under a new sale. I waited a couple of days, and it's back down to last weekend's pricing.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
If any of the pieces that you purchase decrease in price within 30 days of your purchase, please contact us and we will be happy to give you the sale price. Thank you for choosing Ross-Simons, and we hope you love your jewelry!
Elizabeth S.
Site Experience Feedback
Jun 27, 2024
I was especially impressed and pleased to receive free shipping. I can't afford most of your items, but I was happy to find this particular ring, which resembles one that was stolen from me some years ago.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We regret to hear that one of your rings was stolen but are glad to learn that you found one that you could replace it with. We are proud to offer free shipping; it's the little things that really make the shopping experience bett...
Read full response »FRANCEYPANTS
Site Experience Feedback
Jun 27, 2024
Love the products. I was disappointed the earrings I wanted were sold out. (Peace sign earrings), so I got the bee earrings, since I love bees. I hope you get more in! Prices are fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tinkytwo
Site Experience Feedback
Jun 27, 2024
I rarely use the website to order. I usually call it in to the “ consierge group” But the sale intrigued me. I fell in Love with the product I ordered it. (Earrings). It was a little confusing where to “ input” the Gift cards & VIP Certificates. I did figure it out but it would be better & much clearer if EVERYTHING is shown on the “Summary page #1. ” when we hit the “ place order” button , you KNOW THE CORRECT DEDUCTIONS FOR YOUR COUPON WERE ON THE invoice as a CREDIT!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Gift cards and VIP coupons are forms of payments, and as such do not change the price of the item displayed at check out. We are glad that you were able to complete your online order successfully. Thank you for being a long-time, ...
Read full response »Nina
Site Experience Feedback
Jun 27, 2024
Upset I couldn't find my $15 coupon. upset I am paying more
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
We did check your order and we do see that our representative helped you with the $15.00 coupon.
Vidahl
Site Experience Feedback
Jun 27, 2024
Shopping with RS is a comfortable process. Who wouldn’t like shopping for jewelry? I am partial to estate jewelry. Now RS even calls me when there are pieces being added. I like the personal service. Everyone is so helpful.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We have a stunning Estate Collection, that is updated often. We are glad you are taking advantage of our Concierge Services to keep up with the newest Estate pieces and sales. Thank you for being a valued customer.
LadyDoc
Site Experience Feedback
Jun 27, 2024
Excellent experience. No improvements needed..
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
need to be able to vheck off more choices regarding satisfaction in shopping at Ross simon
Site Experience Feedback
Jun 27, 2024
eaitifujewelry , easy to shop and order! I’ve been completely satisfied with prices and vaud of all items i’ve purchased!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are so glad to learn that you've had such a positive shopping experience with Ross-Simons. Thank you for being a valued customer, and we hope you love the bracelet!
starmaid5052
Site Experience Feedback
Jun 10, 2024
I found a gem for me today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
starmaid5052
Post-Delivery Feedback
Jun 27, 2024
I brought a beautiful pair of Stimulated Emerald and CZ Earrings that I absolutely love. The price was great, and they shipped out fast. I want to buy more exquisite earrings from Ross- Simmons and I will when I can afford to.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
We are happy to learn you found the perfect item for you today. Enjoy.
Online Shopper
Site Experience Feedback
Jun 27, 2024
My experience was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DeeDee
Site Experience Feedback
Jun 27, 2024
Great styles and inventory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chique
Site Experience Feedback
Jun 27, 2024
The purchase process is quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 27, 2024
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jlk
Site Experience Feedback
Jun 27, 2024
Always happy with any purchase. Great service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Padrepio
Site Experience Feedback
Jun 16, 2024
Excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Padrepio
Post-Delivery Feedback
Jun 27, 2024
I have been admiring this necklace online for over a year. I am always hesitant to buy something expensive for myself. It has arrived but I will not open it until my birthday in July.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mary
Site Experience Feedback
Jun 20, 2024
Quick results , Google quality , fair price .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mary
Post-Delivery Feedback
Jun 27, 2024
Loved the pendant that I ordered . The catalog picture is a very good representation .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mary
Post-Delivery Feedback
Jun 27, 2024
Lovely jewelry. Good quality. Lots of options for different tastes. I often buy here. I highly recommend this site for purchasing fine jewelry.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »