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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1421 - 1440 of 7,300

Vic

Site Experience Feedback

Jun 28, 2024

The prices were more than reasonable and the selection awesome!

Samantha

Post-Delivery Feedback

Jun 28, 2024

I wanted a sapphire ring and earrings. The stone in the catalog was a beautiful blue, but both the ring and earrings are so dark they look more black than sapphire.

Murano Glass Lover

Site Experience Feedback

Jun 17, 2024

Love Ross and Simons!! I especially love the Murano glass. While in Italy we went to the factory.


Post-Delivery Feedback

Jun 28, 2024

I love your jewelry! I have ordered several times, both for myself and as gifts.

Online Shopper

Site Experience Feedback

Jun 28, 2024

The website is fine. I noticed a few days ago that a clearance item that I had been following actually went up by $130 while being touted under a new sale. I waited a couple of days, and it's back down to last weekend's pricing.

From Ross-Simons

If any of the pieces that you purchase decrease in price within 30 days of your purchase, please contact us and we will be happy to give you the sale price. Thank you for choosing Ross-Simons, and we hope you love your jewelry!

Elizabeth S.

Site Experience Feedback

Jun 27, 2024

I was especially impressed and pleased to receive free shipping. I can't afford most of your items, but I was happy to find this particular ring, which resembles one that was stolen from me some years ago.

From Ross-Simons

We regret to hear that one of your rings was stolen but are glad to learn that you found one that you could replace it with. We are proud to offer free shipping; it's the little things that really make the shopping experience bett...

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FRANCEYPANTS

Site Experience Feedback

Jun 27, 2024

Love the products. I was disappointed the earrings I wanted were sold out. (Peace sign earrings), so I got the bee earrings, since I love bees. I hope you get more in! Prices are fantastic.

Tinkytwo

Site Experience Feedback

Jun 27, 2024

I rarely use the website to order. I usually call it in to the “ consierge group” But the sale intrigued me. I fell in Love with the product I ordered it. (Earrings). It was a little confusing where to “ input” the Gift cards & VIP Certificates. I did figure it out but it would be better & much clearer if EVERYTHING is shown on the “Summary page #1. ” when we hit the “ place order” button , you KNOW THE CORRECT DEDUCTIONS FOR YOUR COUPON WERE ON THE invoice as a CREDIT!

From Ross-Simons

Gift cards and VIP coupons are forms of payments, and as such do not change the price of the item displayed at check out. We are glad that you were able to complete your online order successfully. Thank you for being a long-time, ...

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Nina

Site Experience Feedback

Jun 27, 2024

Upset I couldn't find my $15 coupon. upset I am paying more

From Ross-Simons

We did check your order and we do see that our representative helped you with the $15.00 coupon.

Vidahl

Site Experience Feedback

Jun 27, 2024

Shopping with RS is a comfortable process. Who wouldn’t like shopping for jewelry? I am partial to estate jewelry. Now RS even calls me when there are pieces being added. I like the personal service. Everyone is so helpful.

From Ross-Simons

We have a stunning Estate Collection, that is updated often. We are glad you are taking advantage of our Concierge Services to keep up with the newest Estate pieces and sales. Thank you for being a valued customer.

LadyDoc

Site Experience Feedback

Jun 27, 2024

Excellent experience. No improvements needed..

need to be able to vheck off more choices regarding satisfaction in shopping at Ross simon

Site Experience Feedback

Jun 27, 2024

eaitifujewelry , easy to shop and order! I’ve been completely satisfied with prices and vaud of all items i’ve purchased!

From Ross-Simons

We are so glad to learn that you've had such a positive shopping experience with Ross-Simons. Thank you for being a valued customer, and we hope you love the bracelet!

starmaid5052

Site Experience Feedback

Jun 10, 2024

I found a gem for me today


Post-Delivery Feedback

Jun 27, 2024

I brought a beautiful pair of Stimulated Emerald and CZ Earrings that I absolutely love. The price was great, and they shipped out fast. I want to buy more exquisite earrings from Ross- Simmons and I will when I can afford to.

From Ross-Simons

We are happy to learn you found the perfect item for you today. Enjoy.

Online Shopper

Site Experience Feedback

Jun 27, 2024

My experience was good

DeeDee

Site Experience Feedback

Jun 27, 2024

Great styles and inventory

Chique

Site Experience Feedback

Jun 27, 2024

The purchase process is quick and easy!

Online Shopper

Site Experience Feedback

Jun 27, 2024

Excellent experience

Jlk

Site Experience Feedback

Jun 27, 2024

Always happy with any purchase. Great service.

Padrepio

Site Experience Feedback

Jun 16, 2024

Excellent.


Post-Delivery Feedback

Jun 27, 2024

I have been admiring this necklace online for over a year. I am always hesitant to buy something expensive for myself. It has arrived but I will not open it until my birthday in July.

Mary

Site Experience Feedback

Jun 20, 2024

Quick results , Google quality , fair price .


Post-Delivery Feedback

Jun 27, 2024

Loved the pendant that I ordered . The catalog picture is a very good representation .

Mary

Post-Delivery Feedback

Jun 27, 2024

Lovely jewelry. Good quality. Lots of options for different tastes. I often buy here. I highly recommend this site for purchasing fine jewelry.