Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1121 - 1140 of 7,338
Online Shopper
Post-Delivery Feedback
Jul 12, 2024
Quality and value
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Easy to Shop
Site Experience Feedback
Jun 29, 2024
Smooth and easy online website, great sales with a wide selection to choose from. I always find unique items and beautiful gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Easy to Shop
Post-Delivery Feedback
Jul 12, 2024
Ordered another pretty necklace from Ross-Simons today and it's just the perfect size; it's also dainty, sparkly and was on sale! How exciting and fun to open the package when it arrives; I'm very pleased with my diamond rectangle pendant necklace.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Charlotte
Site Experience Feedback
Jul 12, 2024
Easy to navigate and purchase for busy people
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nancy
Site Experience Feedback
Jul 12, 2024
I signed up for texting and gave you my phone number and couldn't get the code to work. The website stated not valid.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
When you do get the code for the promotion, you would put it in your shopping cart and take out the current web-site code. If it doesn't work, please contact us and we will assist you with your code.
grams
Site Experience Feedback
Jul 02, 2024
coupon difficult to use
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- Full ratings for this review »
From Ross-Simons
If you do have a coupon that is difficult to use. Please call us at 1-800-521-7677 and we will be glad to assist you.
Online Shopper
Post-Delivery Feedback
Jul 12, 2024
I love RossSimmons jewelry! Great value and quality and prices!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
MCRW
Post-Delivery Feedback
Jul 12, 2024
Easy to search for what I want, gives complete description.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Merlez
Site Experience Feedback
Jul 12, 2024
Positive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Melky
Site Experience Feedback
Jun 15, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
BC Gal
Site Experience Feedback
Jul 02, 2024
I was looking for a specific chain and there was no search bar to do that. I had to scroll thru many items before finding the chain I wanted. I had purchased this chain before and wanted to just re buy it. It's beautiful.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BC Gal
Post-Delivery Feedback
Jul 12, 2024
I had ordered this 16" chain once before and it broke. I loved the look of it and purchased another one. The first chain was 16" and then the clasp was added on which made it a little over 16" long. The one that I just recieved was a 15 inch chain and then the clasp made it about 151/2 inches. I am a small necked women, but not that small. I called in to find out about getting a replacement for the one I had recieved. As I tried to tell your rep what the issue was, she seemed disengaged, not interested in my problem and unresponsive when I asked questions. As she was preparing the information for the return, there would be long pauses of silence, and I thought more than once that I'd lost the connection with her. Simple questions I asked her, she would not respond at all. I did send the chain back and wrote a short note to expaine what the problem was because she would never tell me if , on her paperwork, she was able to give an explanation of why the chain was being returned and why I'd like another one to replace it that was at least 16" long. My take away from the exchange with her was she was a young woman, possibly a first job and had no idea how to be responsive to a customer. I will reserve judgement on Ross Simons until I have recieved the replacement chain and if it is truly 16 inches long.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
From Ross-Simons
We are glad that you were able to find the chain you were looking for. For future reference, there is a search bar at the top of the webpage, with a magnifying glass next to the work search. If you put in a description of the piec...
Read full response »Jim
Site Experience Feedback
Jul 07, 2024
Excellent experience. Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy Lady
Post-Delivery Feedback
Jul 12, 2024
I don't think I recieve discount on next purchase coupon.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 12, 2024
easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Brenda
Site Experience Feedback
Jul 06, 2024
Easiest website for shopping and browsing. Purchasing is also easily made. Excellent customer service.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Brenda
Post-Delivery Feedback
Jul 11, 2024
My new ring arrived on time,and it is beautiful. Thank you!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cat
Site Experience Feedback
Jul 11, 2024
Was able to be specific about 14kt gold earrings and found unusual and graceful style on sale. Am hoping they are as they appear on model. Was plwased i was able to use Paypal.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Netsuke A
Site Experience Feedback
Jul 11, 2024
Excellent, user-friendly app. !!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 11, 2024
would like ross Simon or affirm to offer interest free payment plan for long time customers as other merchants do
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- Full ratings for this review »
From Ross-Simons
Ross-Simons does offer the option to check out using Affirm on all of our pieces. We also offer the Ross-Simons Credit Card, which offers interest free payments for 6 months on orders of $250 or more. Thank you for choosing Ross-S...
Read full response »Online Shopper
Site Experience Feedback
Jul 11, 2024
Easy to navigate the website and easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jan
Site Experience Feedback
Jul 11, 2024
The Ross-Simons ordering website was easy to search products and complete my order. The products appear to be very high quality and I appreciated the variety, price range, discounts, and availability of the products I chose. Thank you for a great online shopping experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LivvyT
Site Experience Feedback
Jun 18, 2024
The survey is too long.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »