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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1121 - 1140 of 7,338

Online Shopper

Post-Delivery Feedback

Jul 12, 2024

Quality and value

Easy to Shop

Site Experience Feedback

Jun 29, 2024

Smooth and easy online website, great sales with a wide selection to choose from. I always find unique items and beautiful gifts.


Post-Delivery Feedback

Jul 12, 2024

Ordered another pretty necklace from Ross-Simons today and it's just the perfect size; it's also dainty, sparkly and was on sale! How exciting and fun to open the package when it arrives; I'm very pleased with my diamond rectangle pendant necklace.

Charlotte

Site Experience Feedback

Jul 12, 2024

Easy to navigate and purchase for busy people

Nancy

Site Experience Feedback

Jul 12, 2024

I signed up for texting and gave you my phone number and couldn't get the code to work. The website stated not valid.

From Ross-Simons

When you do get the code for the promotion, you would put it in your shopping cart and take out the current web-site code. If it doesn't work, please contact us and we will assist you with your code.

grams

Site Experience Feedback

Jul 02, 2024

coupon difficult to use

From Ross-Simons

If you do have a coupon that is difficult to use. Please call us at 1-800-521-7677 and we will be glad to assist you.

Online Shopper

Post-Delivery Feedback

Jul 12, 2024

I love RossSimmons jewelry! Great value and quality and prices!

MCRW

Post-Delivery Feedback

Jul 12, 2024

Easy to search for what I want, gives complete description.

Merlez

Site Experience Feedback

Jul 12, 2024

Positive

Melky

Site Experience Feedback

Jun 15, 2024

Good

BC Gal

Site Experience Feedback

Jul 02, 2024

I was looking for a specific chain and there was no search bar to do that. I had to scroll thru many items before finding the chain I wanted. I had purchased this chain before and wanted to just re buy it. It's beautiful.


Post-Delivery Feedback

Jul 12, 2024

I had ordered this 16" chain once before and it broke. I loved the look of it and purchased another one. The first chain was 16" and then the clasp was added on which made it a little over 16" long. The one that I just recieved was a 15 inch chain and then the clasp made it about 151/2 inches. I am a small necked women, but not that small. I called in to find out about getting a replacement for the one I had recieved. As I tried to tell your rep what the issue was, she seemed disengaged, not interested in my problem and unresponsive when I asked questions. As she was preparing the information for the return, there would be long pauses of silence, and I thought more than once that I'd lost the connection with her. Simple questions I asked her, she would not respond at all. I did send the chain back and wrote a short note to expaine what the problem was because she would never tell me if , on her paperwork, she was able to give an explanation of why the chain was being returned and why I'd like another one to replace it that was at least 16" long. My take away from the exchange with her was she was a young woman, possibly a first job and had no idea how to be responsive to a customer. I will reserve judgement on Ross Simons until I have recieved the replacement chain and if it is truly 16 inches long.

From Ross-Simons

We are glad that you were able to find the chain you were looking for. For future reference, there is a search bar at the top of the webpage, with a magnifying glass next to the work search. If you put in a description of the piec...

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Jim

Site Experience Feedback

Jul 07, 2024

Excellent experience. Very easy to use.

Happy Lady

Post-Delivery Feedback

Jul 12, 2024

I don't think I recieve discount on next purchase coupon.

Online Shopper

Site Experience Feedback

Jul 12, 2024

easy

Brenda

Site Experience Feedback

Jul 06, 2024

Easiest website for shopping and browsing. Purchasing is also easily made. Excellent customer service.


Post-Delivery Feedback

Jul 11, 2024

My new ring arrived on time,and it is beautiful. Thank you!

Cat

Site Experience Feedback

Jul 11, 2024

Was able to be specific about 14kt gold earrings and found unusual and graceful style on sale. Am hoping they are as they appear on model. Was plwased i was able to use Paypal.

Netsuke A

Site Experience Feedback

Jul 11, 2024

Excellent, user-friendly app. !!!

Online Shopper

Site Experience Feedback

Jul 11, 2024

would like ross Simon or affirm to offer interest free payment plan for long time customers as other merchants do

From Ross-Simons

Ross-Simons does offer the option to check out using Affirm on all of our pieces. We also offer the Ross-Simons Credit Card, which offers interest free payments for 6 months on orders of $250 or more. Thank you for choosing Ross-S...

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Online Shopper

Site Experience Feedback

Jul 11, 2024

Easy to navigate the website and easy to order

Jan

Site Experience Feedback

Jul 11, 2024

The Ross-Simons ordering website was easy to search products and complete my order. The products appear to be very high quality and I appreciated the variety, price range, discounts, and availability of the products I chose. Thank you for a great online shopping experience!

LivvyT

Site Experience Feedback

Jun 18, 2024

The survey is too long.