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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1161 - 1180 of 7,300

Deb Star

Site Experience Feedback

Jul 10, 2024

This purchase was very fast and easy

dijmoore

Site Experience Feedback

Jul 10, 2024

Beautiful website and very easy to navigate. Excellent choices with everything that I could ever want. I've purchased from this website before and was not disappointed. Bought a pair of earrings for a friend for Christmas and she loved them. Quality seems very nice as well.

GC

Site Experience Feedback

Jul 10, 2024

Good Designs My friend wasnt able to use the referral link I had sent, so not so good with that experience. Losing $50 referral and friend is losing about $20

From Ross-Simons

We aren't certain why your friend wasn't able to use the referral link. If your friend is already recognized by Ross-Simons as an existing customer, they will get an error message when checking out, as the referral is restricted t...

Read full response »

Marti

Site Experience Feedback

Jul 10, 2024

I totally 💯 love Ross Simons!

Lady Di

Post-Delivery Feedback

Jul 10, 2024

The emerald and diamond ring was more then I expected. Very good quality, sparkles more then any diamond I have ever seen

Life is good

Post-Delivery Feedback

Jul 10, 2024

The earrings I ordered look like cheap cheap dimestore earrings! Will never order from this company again!

DragonMa

Site Experience Feedback

Jun 27, 2024

Beautiful items, love pictures of models, helps to see size of jewelry ,easy to find items


Post-Delivery Feedback

Jul 10, 2024

I have bought two rings from Ross Simon's, the first was lapis lazuli stone ring with two thin gold bands around and my husband love it! So, I looked for a woman lapis lazuli ring, thinking I found a beautiful one , I ordered it. I realized only after I received it that the ring was thin and very small, I can not wear this ring and the gold in it is not worth the money paid for it! I wouldn't comfortably recommend your company to anyone one! For anyone who chose your company I would suggest Caution!

From Ross-Simons

We display the pieces on the models so people can see the piece, photographed at scale. It definitely does help when trying to estimate size. Thank you for the kind words!

Online Shopper

Site Experience Feedback

Jul 10, 2024

I have always enjoyed your items

Shopdrop

Site Experience Feedback

Jul 09, 2024

Very easy to make a purchase. Too easy!! So many beautiful pieces. Love the selection and different gem combinations.

Ottav

Site Experience Feedback

Jul 09, 2024

Quality of merchandise is good for a fair price.

Tami

Site Experience Feedback

Jul 09, 2024

It was easy to use, I found my way through the program with ease and check out was easy.

NanaAnne

Post-Delivery Feedback

Jul 09, 2024

The garnet pendants is beautiful. I plN to give it to my granddaughter for her birthday.

MW

Site Experience Feedback

Jun 29, 2024

Great selection


Post-Delivery Feedback

Jul 09, 2024

Fantastic products, they are more beautiful in person

ejc

Site Experience Feedback

Jun 29, 2024

good job

Belle

Site Experience Feedback

Jul 09, 2024

always enjoy a sale

JG

Site Experience Feedback

Jul 09, 2024

I worry that these earring are too large. The size given is 5/8 inch but shown on model, they look much larger. This true of all your earring drawings but I am taking a chance. They look beautiful.

From Ross-Simons

The pieces we display on the model are typically a good representation of size, as they are photographed to scale. If they do not work out for you, you may return within 30 days, although we do hope you love them!

Tina

Site Experience Feedback

Jul 09, 2024

So far, I’m happy with my orders with the quick and free shipment.

From Ross-Simons

Free shipping is always a plus! We are so pleased to learn that you have been happy with your pieces and look forward to shopping with you again.

Alice2

Site Experience Feedback

Jul 09, 2024

My experience has been great, as it usually is! Also, the physical catalogs that arrive in the mail are what really get me to buy items, so keep them coming!

Louise

Site Experience Feedback

Jul 04, 2024

Trouble opening a few sites


Post-Delivery Feedback

Jul 09, 2024

The size of the cross was smaller than anticipated.

Sharon

Site Experience Feedback

Jul 09, 2024

always happy with service.