Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1161 - 1180 of 7,300
Deb Star
Site Experience Feedback
Jul 10, 2024
This purchase was very fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dijmoore
Site Experience Feedback
Jul 10, 2024
Beautiful website and very easy to navigate. Excellent choices with everything that I could ever want. I've purchased from this website before and was not disappointed. Bought a pair of earrings for a friend for Christmas and she loved them. Quality seems very nice as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GC
Site Experience Feedback
Jul 10, 2024
Good Designs My friend wasnt able to use the referral link I had sent, so not so good with that experience. Losing $50 referral and friend is losing about $20
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
- Full ratings for this review »
From Ross-Simons
We aren't certain why your friend wasn't able to use the referral link. If your friend is already recognized by Ross-Simons as an existing customer, they will get an error message when checking out, as the referral is restricted t...
Read full response »Marti
Site Experience Feedback
Jul 10, 2024
I totally 💯 love Ross Simons!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lady Di
Post-Delivery Feedback
Jul 10, 2024
The emerald and diamond ring was more then I expected. Very good quality, sparkles more then any diamond I have ever seen
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Life is good
Post-Delivery Feedback
Jul 10, 2024
The earrings I ordered look like cheap cheap dimestore earrings! Will never order from this company again!
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
DragonMa
Site Experience Feedback
Jun 27, 2024
Beautiful items, love pictures of models, helps to see size of jewelry ,easy to find items
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
DragonMa
Post-Delivery Feedback
Jul 10, 2024
I have bought two rings from Ross Simon's, the first was lapis lazuli stone ring with two thin gold bands around and my husband love it! So, I looked for a woman lapis lazuli ring, thinking I found a beautiful one , I ordered it. I realized only after I received it that the ring was thin and very small, I can not wear this ring and the gold in it is not worth the money paid for it! I wouldn't comfortably recommend your company to anyone one! For anyone who chose your company I would suggest Caution!
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 1
- Full ratings for this review »
From Ross-Simons
We display the pieces on the models so people can see the piece, photographed at scale. It definitely does help when trying to estimate size. Thank you for the kind words!
Online Shopper
Site Experience Feedback
Jul 10, 2024
I have always enjoyed your items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shopdrop
Site Experience Feedback
Jul 09, 2024
Very easy to make a purchase. Too easy!! So many beautiful pieces. Love the selection and different gem combinations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ottav
Site Experience Feedback
Jul 09, 2024
Quality of merchandise is good for a fair price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tami
Site Experience Feedback
Jul 09, 2024
It was easy to use, I found my way through the program with ease and check out was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NanaAnne
Post-Delivery Feedback
Jul 09, 2024
The garnet pendants is beautiful. I plN to give it to my granddaughter for her birthday.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
MW
Site Experience Feedback
Jun 29, 2024
Great selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MW
Post-Delivery Feedback
Jul 09, 2024
Fantastic products, they are more beautiful in person
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
ejc
Site Experience Feedback
Jun 29, 2024
good job
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Belle
Site Experience Feedback
Jul 09, 2024
always enjoy a sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JG
Site Experience Feedback
Jul 09, 2024
I worry that these earring are too large. The size given is 5/8 inch but shown on model, they look much larger. This true of all your earring drawings but I am taking a chance. They look beautiful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
The pieces we display on the model are typically a good representation of size, as they are photographed to scale. If they do not work out for you, you may return within 30 days, although we do hope you love them!
Tina
Site Experience Feedback
Jul 09, 2024
So far, I’m happy with my orders with the quick and free shipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Free shipping is always a plus! We are so pleased to learn that you have been happy with your pieces and look forward to shopping with you again.
Alice2
Site Experience Feedback
Jul 09, 2024
My experience has been great, as it usually is! Also, the physical catalogs that arrive in the mail are what really get me to buy items, so keep them coming!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Louise
Site Experience Feedback
Jul 04, 2024
Trouble opening a few sites
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Louise
Post-Delivery Feedback
Jul 09, 2024
The size of the cross was smaller than anticipated.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sharon
Site Experience Feedback
Jul 09, 2024
always happy with service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »