Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1141 - 1160 of 7,300
Enchanted
Site Experience Feedback
Jul 03, 2024
Excellent experience. Delighted with all purchases in last few years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Enchanted
Post-Delivery Feedback
Jul 11, 2024
For years ordering from R-S. Totally satisfied with each item. Never an issue. Actually last order a gift for my sister. Absolutely loved/enchanted with the earrings and will now order from R-S for her own needs. Gave her a great recommendation regarding R-S. Keep up the great service and item quality. Thank you, Eve
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sara
Site Experience Feedback
Jul 11, 2024
All good easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
avonlady
Site Experience Feedback
Jul 11, 2024
I have none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Noelle
Site Experience Feedback
Jul 11, 2024
Ross-Simon is my favorite jewelry store and the fist place I go. I love looking through their catalogs and/buying their beautiful reasonably price end products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 11, 2024
It would be very helpful if you can purchase bracelets especially in a very small size of 5 to 6 inches. Otherwise being able to buy products and have a six month period with no interest charges is helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Women's bracelets are typically made in sizes that range from 6.5" to 8.5". It is very rare to find them made any smaller. You may want to look at girl's bracelets, for sizes smaller. Thank you for your recent purchase, we hope yo...
Read full response »Online Shopper
Site Experience Feedback
Jul 11, 2024
Ordering was quick and easy EXCEPT there was no place on the form to select your gift box which I need on this order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Busy Banker
Site Experience Feedback
Jul 11, 2024
I had selected a pair of gold earrings from the Summer Clearance Sale catalog, but they were $10 more expensive on the website than in the catalog. I called the 800 number and spoke with Dayna, who was very helpful. I ordered the earrings through her and got the $189 catalog price instead of $199 online price. Dayna was great and very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J D
Site Experience Feedback
Jul 11, 2024
I returned to Ross and Simmons because the first product seems to be very nice. Everyone seems to love it and came back for a second chance second item will be arrive on time for my wife’s birthday all in all process.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
loralane
Site Experience Feedback
Jul 11, 2024
Love all your products, excellent quality and beautiful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Terry
Site Experience Feedback
Jun 30, 2024
Very good selections and descriptions. web site easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jengirl
Site Experience Feedback
Jun 28, 2024
It was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ronald
Site Experience Feedback
Jul 01, 2024
The website is clear and easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ronald
Post-Delivery Feedback
Jul 11, 2024
Ross & Simons made me a good offer and I took it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kayakgirl
Site Experience Feedback
Jul 10, 2024
Your jewelry is well made and beautiful. It's also well priced. I will continue to buy from Ross-Simon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anne
Site Experience Feedback
Jul 10, 2024
Easy to navigate very good descriptions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mb
Site Experience Feedback
Jul 10, 2024
I love the way they look, hope theydix
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
P.J.
Site Experience Feedback
Jul 10, 2024
The website works well except it’s hard to get back to the site for multiple purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JNG
Site Experience Feedback
Jul 10, 2024
Just browsing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MaMa
Site Experience Feedback
Jul 10, 2024
My credit card was NOT accepted. I don't know why.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
It appears that everything went through successfully on this order. We hope you love the earrings!
Steff
Site Experience Feedback
Jul 10, 2024
All was well! What I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Di
Site Experience Feedback
Jul 10, 2024
Second purchase from Ross Simons, happy with that, look forward to getting this order.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »