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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1141 - 1160 of 7,300

Enchanted

Site Experience Feedback

Jul 03, 2024

Excellent experience. Delighted with all purchases in last few years.


Post-Delivery Feedback

Jul 11, 2024

For years ordering from R-S. Totally satisfied with each item. Never an issue. Actually last order a gift for my sister. Absolutely loved/enchanted with the earrings and will now order from R-S for her own needs. Gave her a great recommendation regarding R-S. Keep up the great service and item quality. Thank you, Eve

Sara

Site Experience Feedback

Jul 11, 2024

All good easy to navigate

avonlady

Site Experience Feedback

Jul 11, 2024

I have none

Noelle

Site Experience Feedback

Jul 11, 2024

Ross-Simon is my favorite jewelry store and the fist place I go. I love looking through their catalogs and/buying their beautiful reasonably price end products.

Online Shopper

Site Experience Feedback

Jul 11, 2024

It would be very helpful if you can purchase bracelets especially in a very small size of 5 to 6 inches. Otherwise being able to buy products and have a six month period with no interest charges is helpful.

From Ross-Simons

Women's bracelets are typically made in sizes that range from 6.5" to 8.5". It is very rare to find them made any smaller. You may want to look at girl's bracelets, for sizes smaller. Thank you for your recent purchase, we hope yo...

Read full response »

Online Shopper

Site Experience Feedback

Jul 11, 2024

Ordering was quick and easy EXCEPT there was no place on the form to select your gift box which I need on this order.

Busy Banker

Site Experience Feedback

Jul 11, 2024

I had selected a pair of gold earrings from the Summer Clearance Sale catalog, but they were $10 more expensive on the website than in the catalog. I called the 800 number and spoke with Dayna, who was very helpful. I ordered the earrings through her and got the $189 catalog price instead of $199 online price. Dayna was great and very helpful.

J D

Site Experience Feedback

Jul 11, 2024

I returned to Ross and Simmons because the first product seems to be very nice. Everyone seems to love it and came back for a second chance second item will be arrive on time for my wife’s birthday all in all process.

loralane

Site Experience Feedback

Jul 11, 2024

Love all your products, excellent quality and beautiful!

Terry

Site Experience Feedback

Jun 30, 2024

Very good selections and descriptions. web site easy to navigate.

Jengirl

Site Experience Feedback

Jun 28, 2024

It was very easy

Ronald

Site Experience Feedback

Jul 01, 2024

The website is clear and easy to navigate.


Post-Delivery Feedback

Jul 11, 2024

Ross & Simons made me a good offer and I took it.

Kayakgirl

Site Experience Feedback

Jul 10, 2024

Your jewelry is well made and beautiful. It's also well priced. I will continue to buy from Ross-Simon.

Anne

Site Experience Feedback

Jul 10, 2024

Easy to navigate very good descriptions

mb

Site Experience Feedback

Jul 10, 2024

I love the way they look, hope theydix

P.J.

Site Experience Feedback

Jul 10, 2024

The website works well except it’s hard to get back to the site for multiple purchases.

JNG

Site Experience Feedback

Jul 10, 2024

Just browsing.

MaMa

Site Experience Feedback

Jul 10, 2024

My credit card was NOT accepted. I don't know why.

From Ross-Simons

It appears that everything went through successfully on this order. We hope you love the earrings!

Steff

Site Experience Feedback

Jul 10, 2024

All was well! What I was looking for!

Di

Site Experience Feedback

Jul 10, 2024

Second purchase from Ross Simons, happy with that, look forward to getting this order.