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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1081 - 1100 of 7,338

Bug

Site Experience Feedback

Jul 04, 2024

Easy to find what I was looking for.

Online Shopper

Site Experience Feedback

Jul 05, 2024

Worked fine


Post-Delivery Feedback

Jul 15, 2024

Came right away!

Godgirl in Hawaii

Site Experience Feedback

Jul 14, 2024

Doesn’t let me return to shopping page easily while I am checking out. I wish the pictures we real and not generated to sit on models neck or finger. Makes the item bigger than what it is— after I receive it. Also on the colored stones, color is badly different. Blue stones were more vibrant for aquamarine, then in person…super faint in color. Better acurate color pictures..also earrings are bad like that too— just pasted over the ear…thats not a good representation of the actual size. Also, I want large 3 inch or bigger silver or real gold hoops..some thin,….some wider…some in the middle..maybe 6 mm wide? Something cool but in prescious metals…your stuff is SO SMALL! Buy some cooler gold and rose gold and silver fashionable earrings. Think rapper, but like an elegant rapper.

From Ross-Simons

We are in the process of gradually adding real model images moving forward. All pieces are calibrated for real fit on the model image for older pieces. If you notice one is off, please let us know for a correction. We will certain...

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Patricia Bateman

Site Experience Feedback

Jul 14, 2024

The coupon codes are very misleading. Everything is discounted why would you send a coupon code for 30% off if it’s not honored? Because everything‘s already discounted what’s the difference if you use it or not there’s so many coupon codes is just a few dollars difference, it’s really Misleading

Bunny123

Site Experience Feedback

Jul 14, 2024

One of the very best sites. Simple to order and quick delivery.

VeryHip

Site Experience Feedback

Jul 14, 2024

Selecting a gift and having it mailed from your location to the receiver is time-saving for me. So grateful for this service. Thanks

West Chester

Site Experience Feedback

Jul 02, 2024

I found it easy to search your web site. Selection and the Check-out was also easy.

Verue

Site Experience Feedback

Jul 14, 2024

I've ordered many items from Ross Simon's and every item has been above what I thought it would be. Very satisfied with their service.

Billy

Site Experience Feedback

Jul 14, 2024

could be a bit easier to log on

Fitz

Site Experience Feedback

Jul 14, 2024

Always have problems ordering on net today was better skipping between windows still confusing to me

From Ross-Simons

We regret the issue you are having ordering online. We are in the process of updating our website, to make it more user friendly. It should be complete this summer. If you need help ordering, please feel free to contact us directl...

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Online Shopper

Site Experience Feedback

Jul 14, 2024

All fantastic!

markb

Post-Delivery Feedback

Jul 14, 2024

none

Linda

Site Experience Feedback

Jul 14, 2024

The reviews and your responses were helpful.

nicky

Site Experience Feedback

Jul 08, 2024

I am very satisfied.


Post-Delivery Feedback

Jul 14, 2024

I am very satisfied with all the items I have purchased recently.

ROCKY

Site Experience Feedback

Jul 09, 2024

Very Good


Post-Delivery Feedback

Jul 14, 2024

Magnificent, Gorgeous, Beautiful WOW

PEPSI

Site Experience Feedback

Jul 13, 2024

Beautiful bracelet

Rosie

Site Experience Feedback

Jul 03, 2024

I like Ross-Simons very much …great selection and ease of ordering


Post-Delivery Feedback

Jul 13, 2024

I made a mistake in ordering…I should have ordered larger earrings. The ones I ordered are pretty but smaller than I wanted

Christa

Site Experience Feedback

Jul 13, 2024

All good

Online Shopper

Site Experience Feedback

Jul 13, 2024

I was unable to edit the cart. I ordered two sets of anklets by mistake, and the drop menu arrow read "2" and could not be changed. I had to remove it and go back and refind the anklets, which were no longer showing, so I had to use my computer history to go back and find it and order just one set.

From Ross-Simons

When you put more of an item that you want in your shopping cart, under the price to the right of the item is a tab which is stated Quantity. If you do pull that tab down, you will be able to change the number you are ordering.

Crazy Flamingo Woman

Site Experience Feedback

Jul 03, 2024

No problems at all! Love the prices and free shipping! Good quality jewelry!