Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1081 - 1100 of 7,338
Bug
Site Experience Feedback
Jul 04, 2024
Easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 05, 2024
Worked fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2024
Came right away!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Godgirl in Hawaii
Site Experience Feedback
Jul 14, 2024
Doesn’t let me return to shopping page easily while I am checking out. I wish the pictures we real and not generated to sit on models neck or finger. Makes the item bigger than what it is— after I receive it. Also on the colored stones, color is badly different. Blue stones were more vibrant for aquamarine, then in person…super faint in color. Better acurate color pictures..also earrings are bad like that too— just pasted over the ear…thats not a good representation of the actual size. Also, I want large 3 inch or bigger silver or real gold hoops..some thin,….some wider…some in the middle..maybe 6 mm wide? Something cool but in prescious metals…your stuff is SO SMALL! Buy some cooler gold and rose gold and silver fashionable earrings. Think rapper, but like an elegant rapper.
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We are in the process of gradually adding real model images moving forward. All pieces are calibrated for real fit on the model image for older pieces. If you notice one is off, please let us know for a correction. We will certain...
Read full response »Patricia Bateman
Site Experience Feedback
Jul 14, 2024
The coupon codes are very misleading. Everything is discounted why would you send a coupon code for 30% off if it’s not honored? Because everything‘s already discounted what’s the difference if you use it or not there’s so many coupon codes is just a few dollars difference, it’s really Misleading
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 5
- Full ratings for this review »
Bunny123
Site Experience Feedback
Jul 14, 2024
One of the very best sites. Simple to order and quick delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
VeryHip
Site Experience Feedback
Jul 14, 2024
Selecting a gift and having it mailed from your location to the receiver is time-saving for me. So grateful for this service. Thanks
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
West Chester
Site Experience Feedback
Jul 02, 2024
I found it easy to search your web site. Selection and the Check-out was also easy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Verue
Site Experience Feedback
Jul 14, 2024
I've ordered many items from Ross Simon's and every item has been above what I thought it would be. Very satisfied with their service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Billy
Site Experience Feedback
Jul 14, 2024
could be a bit easier to log on
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fitz
Site Experience Feedback
Jul 14, 2024
Always have problems ordering on net today was better skipping between windows still confusing to me
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We regret the issue you are having ordering online. We are in the process of updating our website, to make it more user friendly. It should be complete this summer. If you need help ordering, please feel free to contact us directl...
Read full response »Online Shopper
Site Experience Feedback
Jul 14, 2024
All fantastic!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
markb
Post-Delivery Feedback
Jul 14, 2024
none
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Linda
Site Experience Feedback
Jul 14, 2024
The reviews and your responses were helpful.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
nicky
Site Experience Feedback
Jul 08, 2024
I am very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nicky
Post-Delivery Feedback
Jul 14, 2024
I am very satisfied with all the items I have purchased recently.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
ROCKY
Site Experience Feedback
Jul 09, 2024
Very Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ROCKY
Post-Delivery Feedback
Jul 14, 2024
Magnificent, Gorgeous, Beautiful WOW
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
PEPSI
Site Experience Feedback
Jul 13, 2024
Beautiful bracelet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rosie
Site Experience Feedback
Jul 03, 2024
I like Ross-Simons very much …great selection and ease of ordering
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rosie
Post-Delivery Feedback
Jul 13, 2024
I made a mistake in ordering…I should have ordered larger earrings. The ones I ordered are pretty but smaller than I wanted
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Christa
Site Experience Feedback
Jul 13, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 13, 2024
I was unable to edit the cart. I ordered two sets of anklets by mistake, and the drop menu arrow read "2" and could not be changed. I had to remove it and go back and refind the anklets, which were no longer showing, so I had to use my computer history to go back and find it and order just one set.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
When you put more of an item that you want in your shopping cart, under the price to the right of the item is a tab which is stated Quantity. If you do pull that tab down, you will be able to change the number you are ordering.
Crazy Flamingo Woman
Site Experience Feedback
Jul 03, 2024
No problems at all! Love the prices and free shipping! Good quality jewelry!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »