Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1101 - 1120 of 7,338
Online Shopper
Site Experience Feedback
Jul 13, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 13, 2024
N/A
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
A beautiful find
Post-Delivery Feedback
Jul 13, 2024
I found the pendant I wanted at Ross-Simon Using an online search. It was as described, but it was more beautiful and delicate when seen in person. Exceptional quality for the price. The ordering process was simple. Delivery was timely.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
CC loves RS!
Site Experience Feedback
Jul 13, 2024
Very good! I order often & have always been extremely pleased!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bonster
Post-Delivery Feedback
Jul 13, 2024
I’m always happy with my Ross Simons purchase!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Abby
Site Experience Feedback
Jul 13, 2024
I love my jewels from this company. Just wish there were less choices of gold over sterling. My body wears the gold off quickly
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cody’s Oma
Site Experience Feedback
Jun 26, 2024
Fun time looking at the jewelry.. Easy navigation and lots of choices..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cody’s Oma
Post-Delivery Feedback
Jul 13, 2024
Easy web navigation, great choice of products, and I especially love the sales.. The shipping time was normal, not slow and not real fast. I would recommend Ross Simons.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Cab
Site Experience Feedback
Jun 30, 2024
I was looking for a necklace that I could wear all the time that would go with both silver or gold. I found what I was looking for at a very affordable price and I know it will be good quality.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Cab
Post-Delivery Feedback
Jul 13, 2024
I purchased a necklace and it arrived quickly, was beautifully packaged and very nice. I was so tempted to keep it but it was a little bigger than what I wanted. The return process was very easy. I highly recommend Ross Simon and have already purchased another necklace from them. I'm anxiously awaiting its arrival.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
The necklace is a beautiful choice to go with both gold and silver. We hope you love it!
Online Shopper
Site Experience Feedback
Jul 13, 2024
Too MANY questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Jul 12, 2024
Excellent products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kirsten
Site Experience Feedback
Jul 12, 2024
Was looking for silver chains for 2 pendants. Found a good selection and jyst what I wanted.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Secret
Site Experience Feedback
Jul 12, 2024
I found the item in the Wall Street Journal with a price that was acceptable but when I went online, it was different. I had to wait until check out and putting in the code to see the price that I saw in the paper. At first, it was disappointing, but we got the right answers in the end.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Skee Wee
Site Experience Feedback
Jul 02, 2024
I like the rings being modeled on real hands.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Angie
Site Experience Feedback
Jul 12, 2024
Website was good . Payment method was difficult
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
We regret that it was difficult placing an order using Affirm, but we are glad that you were able to complete it successfully. We hope you love the ring!
Cindy
Site Experience Feedback
Jul 02, 2024
This is my favorite jewelry site! I have been pleased with everything I have bought except for a couple of items and one I easily returned the other I will give as a gift because it was my fault I knew they were to dainty for me.So All is good, and I will be a return shopper.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cindy
Post-Delivery Feedback
Jul 12, 2024
Very pleased with the items I ordered. Came in a timely manner and packaging was secure. I like shopping at Ross Simons probably too much! Lol
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 12, 2024
No problem
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BFC
Site Experience Feedback
Jul 12, 2024
Always pleased with easy access to site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chips
Site Experience Feedback
Jun 27, 2024
Very easy to follow through to the checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chips
Post-Delivery Feedback
Jul 12, 2024
Have bought several items for my wife in the past. Always pleased with the product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
bboyofcaly
Site Experience Feedback
Jul 12, 2024
process was smooth and efficient from start to finish. I have always been satisfied with quality and pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy to learn you had a positive shopping experience.
Tracy
Post-Delivery Feedback
Jul 12, 2024
Very pleased with the necklaces I received. They are even more beautiful in person, and have a lot of sparkle.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »