Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1061 - 1080 of 7,338
Pinklady
Site Experience Feedback
Jul 15, 2024
Website is easy to search and options are plentiful. Check out is also easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 15, 2024
Would like to see 1/2 sizes
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dorjean
Site Experience Feedback
Jul 15, 2024
it was good quickly done
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nyla
Site Experience Feedback
Jul 15, 2024
The selection of jewelry is always top-notched and I love the variety they offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Madmom4
Post-Delivery Feedback
Jul 15, 2024
Was looking for a simple gold ring for my index finger. Found the perfect one. So far so good. Ask me again in a few months how well it held up.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JG
Site Experience Feedback
Jul 15, 2024
Just looking for a simple ring to stack. Didn't think long, thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Susan
Site Experience Feedback
Jul 07, 2024
Speedy - done in no time!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Babs
Site Experience Feedback
Jul 15, 2024
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sandy
Site Experience Feedback
Jul 15, 2024
Purchase was very easy from selection to payment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy to hear you had a great shopping experience with us.
Patty
Site Experience Feedback
Jul 15, 2024
I’m perfectly satisfied with my website interactions. Easy to maneuver.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Panny
Site Experience Feedback
Jul 15, 2024
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tess
Site Experience Feedback
Jul 15, 2024
Good and easily understood instructions; very happy with previous purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hemmingway
Site Experience Feedback
Jul 15, 2024
Each time I have made a purchase, the discount you offered is NEVER accepted. What seems to be the problem???
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
From Ross-Simons
If you would like us to check the item or items, you are purchasing for the discount we will be glad to assist you. Some items which are listed in the details of the promotion are not included as they are already at the lowest pri...
Read full response »Vellita
Site Experience Feedback
Jul 15, 2024
Well presented and finally made my decision to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JAR
Site Experience Feedback
Jul 05, 2024
Hoping it is as nice as the picture.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JAR
Post-Delivery Feedback
Jul 15, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Looper
Site Experience Feedback
Jun 30, 2024
catalog i used was easy to read and the website was easy to use and checkout was quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Looper
Post-Delivery Feedback
Jul 15, 2024
Your website was easy to use and your products are beautiful. The earrings I purchased were for a friend for her birthday that has not come yet, but I thought they were very pretty earrings that I bought so I can’t tell you how she liked them at the moment.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
sela
Site Experience Feedback
Jul 15, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CW
Site Experience Feedback
Jul 15, 2024
It went relatively smoothly, I’m looking forward to receiving these beautiful earrings
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
VLea
Post-Delivery Feedback
Jul 15, 2024
The bracelets that I ordered were beautiful and were exactly as pictured online. I was so happy with the price and the quality of both of them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Elmwood288
Site Experience Feedback
Jun 30, 2024
Website is well designed. Able to locate what I wanted. Just no reminder to apply the promo code that I received in the mail.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Elmwood288
Post-Delivery Feedback
Jul 15, 2024
The above paragraph is in poor english. (The word tell occurs three times in a single sentence.) Other than that, I am pleased with the product. She wears it every day. It was a good experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
We aren't sure what promo code you would have received in the mail. You may call us direct at 800-556-7376 with that code and we will be happy to investigate. Thank you for choosing Ross-Simons.