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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1041 - 1060 of 7,338

NA

Site Experience Feedback

Jul 07, 2024

Na

WSquared

Site Experience Feedback

Jul 16, 2024

I always find something that is unique and meaningful

Swm

Site Experience Feedback

Jul 08, 2024

I put items in my basket yesterday, wanting to complete the order today. They were gone today, I could not find them so I started over. Ultimately, I ordered less today.

From Ross-Simons

Items placed directly in the shopping basket only remain there for a very short time. If you want your pieces to remain, select "Save for Later" or "Add To Wish List". This will require to you to set up an account and register you...

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Ross-Simon

Site Experience Feedback

Jul 16, 2024

This website is fairly easy to maneuver.

gmaweez

Site Experience Feedback

Jul 07, 2024

The search button was such a great help. I had a Ross-Simons catalog in front of me so all I had to do was put the product number into search and product I wanted popped right up.

From Ross-Simons

We're happy to hear you easily ordered the Emerald Square-Link Bracelet in 18kt Gold Over Sterling and the 18kt Gold Over Sterling Jewelry Set: Three Polished Rings. We hope you enjoy them both.

wyeth

Site Experience Feedback

Jul 16, 2024

Believe it or not, I still don't know what I am paying for the pendant. Was the 50 dollar coupon accepted? Ten percent off? Neither or both? I wanted to purchase a bracelet as well but I can't tell what I can expect to pay. So I will check my credit card account and maybe come back later.

From Ross-Simons

We did send you an email confirmation of your order, which reflects the 10% off the pendant, and the $50.00 coupon that you used as a form of payment. You did get both. Thank you for your order, we hope you love the pendant neckla...

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Reeric

Site Experience Feedback

Jul 16, 2024

All was good

Granny

Site Experience Feedback

Jul 16, 2024

The only trouble was the checkout and that was my fault

From Ross-Simons

We are glad that you were able to successfully place your order! We hope you love the earrings!

Nonna

Site Experience Feedback

Jul 16, 2024

I'm hoping this purchase is as good as all my others on this site.

Online Shopper

Site Experience Feedback

Jul 16, 2024

very easy

Koko

Site Experience Feedback

Jul 16, 2024

I've had a couple of incidents that I question you...once I returned an item that it was not what was supposed to be and second one the quality of the diamonds on item was very very low. But I have returned.

From Ross-Simons

We are glad that you gave us another chance! We hope you love the earrings and bracelet.

love rings

Site Experience Feedback

Jul 16, 2024

I absolutely love the offers and selection of this company. I purchased my first ring about 20 years ago and the beauty of it has held up after wearing the ring many, many times.

Momma Mo

Site Experience Feedback

Jul 16, 2024

I need to change and update my email address: mauriecd@me.com

Junebug

Site Experience Feedback

Jul 04, 2024

It was all good

N/A

Site Experience Feedback

Jul 05, 2024

I received an email for $25.00 of my next purchase of $125.00 because of my recent purchase it said to enter it as a gift certificate I did it said it took the money off but at the end I did not receive the $25 off.


Post-Delivery Feedback

Jul 16, 2024

I didn’t think I received my discount which I had gotten from a previous order it didn’t show when I checked out so I contacted customer support. I received a quick response and was told I did and was showed the amount billed and I was able to see the correct amount. I was very impressed by the quick response.

From Ross-Simons

We did check your order and the $25.00 did come off your order. The coupon is a method of payment.

Online Shopper

Site Experience Feedback

Jul 06, 2024

NA


Post-Delivery Feedback

Jul 16, 2024

Nothing to add

Mary

Site Experience Feedback

Jul 15, 2024

Easy and discount , sales help me Keep me going back to the website

Jouce

Site Experience Feedback

Jul 15, 2024

I'm paying more for this earrings, than the ones I bought at Macy's exact style, but in yellow gold.

From Ross-Simons

We do carry many styles that may look similar to ones carried at other places. Always check the weight of the jewelry items. All manufacturers may do not make look alike items the same way.

No

Site Experience Feedback

Jul 15, 2024

We're good 😊.

BK

Site Experience Feedback

Jul 15, 2024

Great experience