Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1041 - 1060 of 7,338
NA
Site Experience Feedback
Jul 07, 2024
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
WSquared
Site Experience Feedback
Jul 16, 2024
I always find something that is unique and meaningful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Swm
Site Experience Feedback
Jul 08, 2024
I put items in my basket yesterday, wanting to complete the order today. They were gone today, I could not find them so I started over. Ultimately, I ordered less today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Items placed directly in the shopping basket only remain there for a very short time. If you want your pieces to remain, select "Save for Later" or "Add To Wish List". This will require to you to set up an account and register you...
Read full response »Ross-Simon
Site Experience Feedback
Jul 16, 2024
This website is fairly easy to maneuver.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gmaweez
Site Experience Feedback
Jul 07, 2024
The search button was such a great help. I had a Ross-Simons catalog in front of me so all I had to do was put the product number into search and product I wanted popped right up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy to hear you easily ordered the Emerald Square-Link Bracelet in 18kt Gold Over Sterling and the 18kt Gold Over Sterling Jewelry Set: Three Polished Rings. We hope you enjoy them both.
wyeth
Site Experience Feedback
Jul 16, 2024
Believe it or not, I still don't know what I am paying for the pendant. Was the 50 dollar coupon accepted? Ten percent off? Neither or both? I wanted to purchase a bracelet as well but I can't tell what I can expect to pay. So I will check my credit card account and maybe come back later.
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
- Full ratings for this review »
From Ross-Simons
We did send you an email confirmation of your order, which reflects the 10% off the pendant, and the $50.00 coupon that you used as a form of payment. You did get both. Thank you for your order, we hope you love the pendant neckla...
Read full response »Reeric
Site Experience Feedback
Jul 16, 2024
All was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Granny
Site Experience Feedback
Jul 16, 2024
The only trouble was the checkout and that was my fault
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are glad that you were able to successfully place your order! We hope you love the earrings!
Nonna
Site Experience Feedback
Jul 16, 2024
I'm hoping this purchase is as good as all my others on this site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 16, 2024
very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Koko
Site Experience Feedback
Jul 16, 2024
I've had a couple of incidents that I question you...once I returned an item that it was not what was supposed to be and second one the quality of the diamonds on item was very very low. But I have returned.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are glad that you gave us another chance! We hope you love the earrings and bracelet.
love rings
Site Experience Feedback
Jul 16, 2024
I absolutely love the offers and selection of this company. I purchased my first ring about 20 years ago and the beauty of it has held up after wearing the ring many, many times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Momma Mo
Site Experience Feedback
Jul 16, 2024
I need to change and update my email address: mauriecd@me.com
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Junebug
Site Experience Feedback
Jul 04, 2024
It was all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
N/A
Site Experience Feedback
Jul 05, 2024
I received an email for $25.00 of my next purchase of $125.00 because of my recent purchase it said to enter it as a gift certificate I did it said it took the money off but at the end I did not receive the $25 off.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
N/A
Post-Delivery Feedback
Jul 16, 2024
I didn’t think I received my discount which I had gotten from a previous order it didn’t show when I checked out so I contacted customer support. I received a quick response and was told I did and was showed the amount billed and I was able to see the correct amount. I was very impressed by the quick response.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We did check your order and the $25.00 did come off your order. The coupon is a method of payment.
Online Shopper
Site Experience Feedback
Jul 06, 2024
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 16, 2024
Nothing to add
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mary
Site Experience Feedback
Jul 15, 2024
Easy and discount , sales help me Keep me going back to the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jouce
Site Experience Feedback
Jul 15, 2024
I'm paying more for this earrings, than the ones I bought at Macy's exact style, but in yellow gold.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
From Ross-Simons
We do carry many styles that may look similar to ones carried at other places. Always check the weight of the jewelry items. All manufacturers may do not make look alike items the same way.
No
Site Experience Feedback
Jul 15, 2024
We're good 😊.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BK
Site Experience Feedback
Jul 15, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »