Refill Bay Reviews - 697 Reviews - 8.7/10
Refill Bay Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 8.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 7.7 /10 |
8.7out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 79% | 83% |
Neutral | 15% | 17% |
Negative | 6% | 1% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Refill Bay
Showing 81 - 100 of 697
Online Shopper
Site Experience Feedback
Oct 06, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Lady C
Post-Delivery Feedback
Oct 05, 2024
I've always been satisfied with my purchases just as I am today. The only thing I'm curious about is how long it will last compared to a store bought one. I would definitely tell a friend and others.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Pearl
Site Experience Feedback
Oct 05, 2024
Price most important
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 05, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
jojocond
Site Experience Feedback
Sep 14, 2024
Fairly easy to navigate but after reaching 'checkout' I wanted to add an item and couldn't see how to continue shopping.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Gingerale
Post-Delivery Feedback
Oct 02, 2024
Somehow my order got screwed up. I thought I was buying Brother LC75 refills, but I either got caught up in a different number below what I thought I selected or the numbers got changed. I didn't look at my e-mail for a few days, but when the ink came it was not the CL75 and wouldn't work in my printer . I called your company and was told they would send me by e-mail instructions on how to return the ink and get a credit then I could reorder the correct ink cartridges. That promised e-mail never came.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 6
- Customer Support: 1
- Full ratings for this review »
Z-man
Site Experience Feedback
Oct 02, 2024
said I was to get free shipping and didnt happen. said I was to get 10% and it didnt happen. If this is not corrected - no more sales.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Bill
Post-Delivery Feedback
Sep 30, 2024
Ordered Epson 702XL Black . Delivered on time. Also inserted colored cartridge lasr wek--working well.BR
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Skippy
Site Experience Feedback
Sep 18, 2024
Easy to navigate website. Prices were fantastic! lets hope that the product can compete with original manufactuer's quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Skippy
Post-Delivery Feedback
Sep 28, 2024
Called twice re: RMA number in the last few days. Was told I would receive an email with RMA #, have not received email or follow up phone call.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 5
- Customer Support: 1
- Full ratings for this review »
Rick from Deer Park WA
Site Experience Feedback
Sep 27, 2024
bought 4 drums on previoss order that did not work. they gave me an immediate credit and it showed up today so I could use it. Really easy sight and people to work with. 5 Stars
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bozo the great
Site Experience Feedback
Sep 14, 2024
ok
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
bozo the great
Post-Delivery Feedback
Sep 26, 2024
I wanted the toners, the product implied THAT in a BACKET Never said it was the container only. I will call you or you call me. I need a return label My # 240 477 3624
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 2
- Customer Support: 1
- Full ratings for this review »
LC
Site Experience Feedback
Sep 25, 2024
refill bay had the best price and shipping for the item I needed
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 25, 2024
Requests too much information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gamer
Site Experience Feedback
Sep 25, 2024
No problems. Easy access, choices, and checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RannyG-:
Site Experience Feedback
Sep 17, 2024
They sent me an email saying that my coupon was about to expire. When it was applied it was declined
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
RannyG-:
Post-Delivery Feedback
Sep 25, 2024
The email I received offered a discount which was denied. I later realized that the offer had expired. I was quite satisfied with all of the other aspects of the purchase. More importantly very pleased with the shipping, handling and delivery process. The package was on my doorstep very quickly after purchasing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 4
- Full ratings for this review »
Phingerprince
Site Experience Feedback
Sep 24, 2024
I am impressed that the replacement cartridges "fooled" my printer into thinking they were genuine branded cartridges.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
zip
Site Experience Feedback
Sep 24, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 23, 2024
They got the order wrong
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 3
- Customer Support: 2
- Full ratings for this review »
HK
Site Experience Feedback
Sep 21, 2024
Easier to navigate than other similar sites and best pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Teri
Site Experience Feedback
Sep 20, 2024
The chat helped me a lot.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »