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Refill Bay Reviews - 697 Reviews - 8.7/10

Nov 26, 2024
Refill Bay offers high quality compatible, remanufactured, and genuine printer cartridges at discounted price. Refill Bay focuses on saving customers money, all the while offering quality products and excellent customer service. Whether you want to refill your own cartridge, or buy a professionally remanufactured cartridge, at Refill Bay they're all about giving customers options.

Refill Bay Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend8.5 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support7.7 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

8.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%83%

Neutral

15%17%

Negative

6%1%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Refill Bay

Showing 81 - 100 of 697

Online Shopper

Site Experience Feedback

Oct 06, 2024

Good

Lady C

Post-Delivery Feedback

Oct 05, 2024

I've always been satisfied with my purchases just as I am today. The only thing I'm curious about is how long it will last compared to a store bought one. I would definitely tell a friend and others.

Pearl

Site Experience Feedback

Oct 05, 2024

Price most important

Online Shopper

Site Experience Feedback

Oct 05, 2024

Good

jojocond

Site Experience Feedback

Sep 14, 2024

Fairly easy to navigate but after reaching 'checkout' I wanted to add an item and couldn't see how to continue shopping.

Gingerale

Post-Delivery Feedback

Oct 02, 2024

Somehow my order got screwed up. I thought I was buying Brother LC75 refills, but I either got caught up in a different number below what I thought I selected or the numbers got changed. I didn't look at my e-mail for a few days, but when the ink came it was not the CL75 and wouldn't work in my printer . I called your company and was told they would send me by e-mail instructions on how to return the ink and get a credit then I could reorder the correct ink cartridges. That promised e-mail never came.

Z-man

Site Experience Feedback

Oct 02, 2024

said I was to get free shipping and didnt happen. said I was to get 10% and it didnt happen. If this is not corrected - no more sales.

Bill

Post-Delivery Feedback

Sep 30, 2024

Ordered Epson 702XL Black . Delivered on time. Also inserted colored cartridge lasr wek--working well.BR

Skippy

Site Experience Feedback

Sep 18, 2024

Easy to navigate website. Prices were fantastic! lets hope that the product can compete with original manufactuer's quality.


Post-Delivery Feedback

Sep 28, 2024

Called twice re: RMA number in the last few days. Was told I would receive an email with RMA #, have not received email or follow up phone call.

Rick from Deer Park WA

Site Experience Feedback

Sep 27, 2024

bought 4 drums on previoss order that did not work. they gave me an immediate credit and it showed up today so I could use it. Really easy sight and people to work with. 5 Stars

bozo the great

Site Experience Feedback

Sep 14, 2024

ok


Post-Delivery Feedback

Sep 26, 2024

I wanted the toners, the product implied THAT in a BACKET Never said it was the container only. I will call you or you call me. I need a return label My # 240 477 3624

LC

Site Experience Feedback

Sep 25, 2024

refill bay had the best price and shipping for the item I needed

Online Shopper

Site Experience Feedback

Sep 25, 2024

Requests too much information

Gamer

Site Experience Feedback

Sep 25, 2024

No problems. Easy access, choices, and checkout.

RannyG-:

Site Experience Feedback

Sep 17, 2024

They sent me an email saying that my coupon was about to expire. When it was applied it was declined


Post-Delivery Feedback

Sep 25, 2024

The email I received offered a discount which was denied. I later realized that the offer had expired. I was quite satisfied with all of the other aspects of the purchase. More importantly very pleased with the shipping, handling and delivery process. The package was on my doorstep very quickly after purchasing.

Phingerprince

Site Experience Feedback

Sep 24, 2024

I am impressed that the replacement cartridges "fooled" my printer into thinking they were genuine branded cartridges.

zip

Site Experience Feedback

Sep 24, 2024

great

Online Shopper

Post-Delivery Feedback

Sep 23, 2024

They got the order wrong

HK

Site Experience Feedback

Sep 21, 2024

Easier to navigate than other similar sites and best pricing

Teri

Site Experience Feedback

Sep 20, 2024

The chat helped me a lot.