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Refill Bay Reviews - 697 Reviews - 8.7/10

Nov 26, 2024
Refill Bay offers high quality compatible, remanufactured, and genuine printer cartridges at discounted price. Refill Bay focuses on saving customers money, all the while offering quality products and excellent customer service. Whether you want to refill your own cartridge, or buy a professionally remanufactured cartridge, at Refill Bay they're all about giving customers options.

Refill Bay Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend8.5 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support7.7 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

8.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%83%

Neutral

15%17%

Negative

6%1%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Refill Bay

Showing 41 - 60 of 697

Bob

Site Experience Feedback

Nov 01, 2024

good

Onehotdog

Site Experience Feedback

Oct 23, 2024

Guarded… never heard of you before. Risking a try. Hope not to be disappointed


Post-Delivery Feedback

Oct 31, 2024

I was a bit apprehensive about ordering from anyone other than the original equipment manufacturer because of previous bad experience. It I decided to take a chance and before I could have a good or bad performance experience, I had two problems. First, I didn’t get an order confirmation. I didn’t know if my order had been received or when I might get my order. Then, “coincidentally” , my credit card was hacked and my card issuer caught the problem, cancelled my card and issued a new number. I don’t know if the mischief had to do with you or not or if it had to do with this transaction at all. Just didn’t make me happy. Still didn’t know if I was going to get my order from you or was I going to have the charge denied at the bank. Then, all of a sudden the notice came thru that the shipment was on the way and the ink arrived. Not a very happy first experience with you. Ink loaded ok in printer but I haven’t tried printing with it yet.

Georgia

Site Experience Feedback

Oct 31, 2024

First time user of this site and I was very happy with the ease and simplicity of the site. Prices are good too

Boop

Site Experience Feedback

Oct 20, 2024

This is the first time ordering from this company but I have friends that order and they are very pleased with the company! It was very easy to order so hope the product is as good as the service! Thank you!

Online Shopper

Site Experience Feedback

Oct 30, 2024

High capacity and high yield in the description of the two different (same) products is confusing to me.

Plant

Site Experience Feedback

Oct 29, 2024

Good produ t

Online Shopper

Site Experience Feedback

Oct 28, 2024

Ok

Dom

Site Experience Feedback

Oct 14, 2024

I was a customer to AAAToner since 2008 before it had been merged to Refill Bay in recent years


Post-Delivery Feedback

Oct 25, 2024

Excellent

Mr B

Site Experience Feedback

Oct 11, 2024

Refill Bay site and communication is excellent


Post-Delivery Feedback

Oct 25, 2024

Website very easy to use. Contains ink cartridges for just about every printer out there!

Online Shopper

Site Experience Feedback

Oct 25, 2024

GREAT until NOW

Mac

Site Experience Feedback

Oct 24, 2024

good experience

Regretta

Site Experience Feedback

Oct 23, 2024

If was easy. We will see how the shipping goes.

Printing Parent

Site Experience Feedback

Oct 23, 2024

This website has THE BEST prices for inkjet cartridges. I bought three because I saved even more by purchasing more. Together they were still cheaper than buying one cartridge at a name brand store

MartinF

Site Experience Feedback

Oct 23, 2024

This is my first time ordering from refillbay. I have been getting my ink from ldproducts until today. Their customer service has been really bad and today they dropped my call on purpose because the rep could not answer my questions.

Tile

Site Experience Feedback

Oct 21, 2024

Ease of use

dad

Site Experience Feedback

Oct 21, 2024

all good so far

Kenny

Post-Delivery Feedback

Oct 21, 2024

great quality, great price, quick, great web site

Johnnie be Good

Site Experience Feedback

Oct 10, 2024

Tried to order on another site but didn't like the shipping charges so tried ReFill Bay and got it for a much better price.

Ken

Site Experience Feedback

Oct 04, 2024

Was hoping to find ink thought I would try refillbay see if it is as good as new. Checkout was easy. We will see if ink will last


Post-Delivery Feedback

Oct 19, 2024

Great service. So far it works

Dirty harry

Site Experience Feedback

Oct 18, 2024

Easily and understanding