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Refill Bay Reviews - 697 Reviews - 8.7/10

Nov 26, 2024
Refill Bay offers high quality compatible, remanufactured, and genuine printer cartridges at discounted price. Refill Bay focuses on saving customers money, all the while offering quality products and excellent customer service. Whether you want to refill your own cartridge, or buy a professionally remanufactured cartridge, at Refill Bay they're all about giving customers options.

Refill Bay Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend8.5 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support7.7 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

8.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%83%

Neutral

15%17%

Negative

6%1%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Refill Bay

Showing 1 - 20 of 697

trapper

Site Experience Feedback

Nov 25, 2024

No problem

Jayo

Site Experience Feedback

Nov 25, 2024

The site was very easy to use. I checked many sites and refillBay was the least expensive and user friendly.

Online Shopper

Site Experience Feedback

Nov 25, 2024

Great

Jim

Site Experience Feedback

Nov 25, 2024

Tough to get started

Chops

Site Experience Feedback

Nov 25, 2024

I found what I wanted quickly. Prices are good. Checkout is clear and easy. Good experience.

CJ

Site Experience Feedback

Nov 24, 2024

Took some looking but I found it

Pompano62

Site Experience Feedback

Nov 22, 2024

Googled my Brother (model number) printer cartridges, checked several out and you had the best prices. I am very happy with the purchase process, and hope the product quality equals the procurement quality.

JLN

Site Experience Feedback

Nov 22, 2024

Quick results.

Lynn

Site Experience Feedback

Nov 07, 2024

I wish it was a little easier to refill myself.


Post-Delivery Feedback

Nov 22, 2024

I like it okay, I would like to return for refills but don't know how or if can be done.

coach

Site Experience Feedback

Nov 21, 2024

so far so good

mich

Site Experience Feedback

Nov 20, 2024

its very easy to find the stuff and the price are very resnbale

Koba

Site Experience Feedback

Nov 20, 2024

Good

Rich Sr.

Site Experience Feedback

Nov 11, 2024

My last purchase from Refill Bay was Jan 8th, 2024. I am amazed at the lifetime of your cartridges---best ever and I have been using a large variety of cartridges since the lates 60's. One omission in your 'previous purchase' input line is it excludes those made within 'one' year but after 6 months!

Online Shopper

Site Experience Feedback

Nov 18, 2024

You have a good store -- But: about 1 in 4 hp refills fail to be accepted (not your fault I suppose, (2) Please try to give the 220 pages/per cartridge, and, since they dry out, try to keep your catrridges fresh. Thanss!

Great place for ink.

Site Experience Feedback

Nov 18, 2024

Easy n great deals.

ziggy

Site Experience Feedback

Nov 18, 2024

quick n easy

Ellen

Site Experience Feedback

Nov 17, 2024

First order. Hope I ordered right cartridge.

hillbilly

Site Experience Feedback

Nov 16, 2024

great

Bootsie

Site Experience Feedback

Nov 16, 2024

It was figficult

PhxAmigo

Site Experience Feedback

Nov 15, 2024

easy to use and great prices. I didn't think I'd find this cartridge and thank God I found one here.