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Refill Bay Reviews - 697 Reviews - 8.8/10

Nov 27, 2024
Refill Bay offers high quality compatible, remanufactured, and genuine printer cartridges at discounted price. Refill Bay focuses on saving customers money, all the while offering quality products and excellent customer service. Whether you want to refill your own cartridge, or buy a professionally remanufactured cartridge, at Refill Bay they're all about giving customers options.

Refill Bay Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.5 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support7.8 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%83%

Neutral

15%16%

Negative

5%1%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Refill Bay

Showing 381 - 400 of 697

tb food

Site Experience Feedback

Apr 22, 2024

all good

Ray

Site Experience Feedback

Apr 21, 2024

easy to find the products I need.

Online Shopper

Site Experience Feedback

Apr 04, 2024

I had trouble paying with PayPal plus a charge card.

Plain Simple Garek

Site Experience Feedback

Apr 19, 2024

Finding a listing of products was pretty easy by entering the cartridge manufacturer name and number. But what was annoying is that, after adding something to the cart, my browsing was interrupted by being taken to the Cart Contents page. From there, "Continue Shopping" button did NOT return me to my original page.

Online Shopper

Site Experience Feedback

Apr 19, 2024

So easy to find, order and pay for my first purchase. Also to setup my account!!

Online Shopper

Site Experience Feedback

Apr 19, 2024

The prices and coupons

Online Shopper

Site Experience Feedback

Apr 18, 2024

You're asking me to take the survey before I get the merchandise

Faye

Site Experience Feedback

Apr 17, 2024

So far so good I ll truly find out when i get the product.

Proud one

Site Experience Feedback

Apr 17, 2024

Great with the purchase an well please with the price.

Ray K

Site Experience Feedback

Apr 17, 2024

Using ink supplied by refillbay has not worked in refilling my used cartridges in the past. Many times cannot get ink to start flowing resulting in busted refill. I'm trying remanufactured cartridge in hopes that my HP printer will accept it. Ive had problems with this in the past.

Online Shopper

Site Experience Feedback

Apr 17, 2024

The ink quality is spot on and my order always arrives on time.

C.J.

Site Experience Feedback

Apr 02, 2024

No problems. Survey very lengthy.


Post-Delivery Feedback

Apr 16, 2024

Order was correct and exactly what I wanted

LSW

Site Experience Feedback

Apr 15, 2024

AWESOME company, service and product!

Rick

Site Experience Feedback

Nov 30, 2023

everything went smooth


Post-Delivery Feedback

Apr 15, 2024

everything worked perfectly and order came on time. what more could you want

DesperateDude for ink in a hurry

Site Experience Feedback

Apr 14, 2024

Has been extremely user friendly

Loefty

Post-Delivery Feedback

Apr 14, 2024

I am not able to send the photos you requested.I need a LSML-T 111S CARTRIDGE.I received a MLT-D111S,and is not compatible, although you claim to be.My screen shows NOT COMPATIBLE.It does fit but the left side looks different.Please send me directions to return product,and please start order for the LSML-T 111s THANK YOU Rudy Loeffler

Ted

Site Experience Feedback

Apr 13, 2024

I felt like I was entering a strange website and I never get over that feeling. I'm glad that Paypal was there to help me. But you really should make REFILL BAY more assuring.

Bubba

Site Experience Feedback

Apr 08, 2024

Was very easy process.

Travel Tube Blankets

Site Experience Feedback

Apr 11, 2024

Happy with this business and it's products

Online Shopper

Site Experience Feedback

Apr 11, 2024

i need to use your product