Refill Bay Reviews - 697 Reviews - 8.7/10
Refill Bay Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 8.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 7.7 /10 |
8.7out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 79% | 83% |
Neutral | 15% | 17% |
Negative | 6% | 1% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Refill Bay
Showing 241 - 260 of 697
Ctrinq1
Site Experience Feedback
Jul 03, 2024
so far so good. We'll see
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 02, 2024
Liked it
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
- Full ratings for this review »
Abby
Site Experience Feedback
Jun 17, 2024
This is only place I can get my ink for my printer for which I'm grateful. I hope they'll be better discounts in the future.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 01, 2024
This is second order because the first one my printer wouldn't recognize
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Susie
Site Experience Feedback
Jul 01, 2024
I was looking for a certain # printer cartridge. Not sure I have ordered the correct ones.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Amanda
Site Experience Feedback
Jul 01, 2024
It was easy to locate ink toners
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
DaveHappy
Site Experience Feedback
Jun 29, 2024
Price looked good. Ordering was easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jakedollar
Site Experience Feedback
Jun 23, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jakedollar
Post-Delivery Feedback
Jun 28, 2024
Good to go
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 27, 2024
very pleased with quality and price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kate Chase
Site Experience Feedback
Jun 11, 2024
Overall great experience. A little repetition in having to return to my printer model. Other than that everything went very well.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kate Chase
Post-Delivery Feedback
Jun 26, 2024
RefillBay was the least expensive site to find the ink cartridges I needed for my older but still very functional printer/copier/fax/scanner. Some sites didn't have even have CV ink products available for my printer. Very good prices, got exactly what I needed (and some extras) on time, well packaged, with great communication. Thanks, refillBay!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Murdo
Site Experience Feedback
Jun 14, 2024
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Murdo
Post-Delivery Feedback
Jun 25, 2024
First time ordering but will definitely order next time I need ink.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Retardo
Site Experience Feedback
Jun 24, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jerry
Site Experience Feedback
Jun 10, 2024
website easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
jerry
Post-Delivery Feedback
Jun 24, 2024
was my 2nd or 3rd order. 1 of 4 cartridges was faulty. called customer service - couldnt understand person. started email. wanted lots of things. received email for replacement. received replacement - wrong color. dont care anymore.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 1
- Full ratings for this review »
Gabe
Site Experience Feedback
Jun 16, 2024
so far it's been good. Lets see how I feel the items arrive and are installed.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Gabe
Post-Delivery Feedback
Jun 24, 2024
My wife tried to get replacement inks. But was unable to find them. They are no longer available.Refillbay however was able to provide the needed items. Thank you !
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 14, 2024
The purchase was easy and to the point for ordering and at ease of finding items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JS
Site Experience Feedback
Jun 23, 2024
I greatly appreciate the eco-friendly option to purchase refilled ink cartridges rather than brand new. The customer service, rarely needed, was prompt and very helpful. Reordering is a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris blockbuster
Site Experience Feedback
Jun 10, 2024
You were supposed to send a 20% discount code to my email.. Never received it please apply to my purchase and i wouid change my dissatisfaction number to very satisfied
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- Full ratings for this review »
Edd_ie
Site Experience Feedback
Jun 22, 2024
The process is simple and straight to the point
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Charles
Site Experience Feedback
Jun 22, 2024
Found what I needed within 10 minutes 😺
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
No nickname
Site Experience Feedback
Jun 22, 2024
Unknown
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »