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Refill Bay Reviews - 697 Reviews - 8.7/10

Nov 27, 2024
Refill Bay offers high quality compatible, remanufactured, and genuine printer cartridges at discounted price. Refill Bay focuses on saving customers money, all the while offering quality products and excellent customer service. Whether you want to refill your own cartridge, or buy a professionally remanufactured cartridge, at Refill Bay they're all about giving customers options.

Refill Bay Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend8.5 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support7.7 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

8.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%83%

Neutral

15%17%

Negative

6%1%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Refill Bay

Showing 241 - 260 of 697

Ctrinq1

Site Experience Feedback

Jul 03, 2024

so far so good. We'll see

Online Shopper

Site Experience Feedback

Jul 02, 2024

Liked it

Abby

Site Experience Feedback

Jun 17, 2024

This is only place I can get my ink for my printer for which I'm grateful. I hope they'll be better discounts in the future.

Online Shopper

Site Experience Feedback

Jul 01, 2024

This is second order because the first one my printer wouldn't recognize

Susie

Site Experience Feedback

Jul 01, 2024

I was looking for a certain # printer cartridge. Not sure I have ordered the correct ones.

Amanda

Site Experience Feedback

Jul 01, 2024

It was easy to locate ink toners

DaveHappy

Site Experience Feedback

Jun 29, 2024

Price looked good. Ordering was easy.

Jakedollar

Site Experience Feedback

Jun 23, 2024

All good


Post-Delivery Feedback

Jun 28, 2024

Good to go

Online Shopper

Site Experience Feedback

Jun 27, 2024

very pleased with quality and price

Kate Chase

Site Experience Feedback

Jun 11, 2024

Overall great experience. A little repetition in having to return to my printer model. Other than that everything went very well.


Post-Delivery Feedback

Jun 26, 2024

RefillBay was the least expensive site to find the ink cartridges I needed for my older but still very functional printer/copier/fax/scanner. Some sites didn't have even have CV ink products available for my printer. Very good prices, got exactly what I needed (and some extras) on time, well packaged, with great communication. Thanks, refillBay!

Murdo

Site Experience Feedback

Jun 14, 2024

Very good experience


Post-Delivery Feedback

Jun 25, 2024

First time ordering but will definitely order next time I need ink.

Retardo

Site Experience Feedback

Jun 24, 2024

Good

jerry

Site Experience Feedback

Jun 10, 2024

website easy to use


Post-Delivery Feedback

Jun 24, 2024

was my 2nd or 3rd order. 1 of 4 cartridges was faulty. called customer service - couldnt understand person. started email. wanted lots of things. received email for replacement. received replacement - wrong color. dont care anymore.

Gabe

Site Experience Feedback

Jun 16, 2024

so far it's been good. Lets see how I feel the items arrive and are installed.


Post-Delivery Feedback

Jun 24, 2024

My wife tried to get replacement inks. But was unable to find them. They are no longer available.Refillbay however was able to provide the needed items. Thank you !

Online Shopper

Site Experience Feedback

Jun 14, 2024

The purchase was easy and to the point for ordering and at ease of finding items

JS

Site Experience Feedback

Jun 23, 2024

I greatly appreciate the eco-friendly option to purchase refilled ink cartridges rather than brand new. The customer service, rarely needed, was prompt and very helpful. Reordering is a breeze.

Chris blockbuster

Site Experience Feedback

Jun 10, 2024

You were supposed to send a 20% discount code to my email.. Never received it please apply to my purchase and i wouid change my dissatisfaction number to very satisfied

Edd_ie

Site Experience Feedback

Jun 22, 2024

The process is simple and straight to the point

Charles

Site Experience Feedback

Jun 22, 2024

Found what I needed within 10 minutes 😺

No nickname

Site Experience Feedback

Jun 22, 2024

Unknown