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Refill Bay Reviews - 697 Reviews - 8.7/10

Nov 27, 2024
Refill Bay offers high quality compatible, remanufactured, and genuine printer cartridges at discounted price. Refill Bay focuses on saving customers money, all the while offering quality products and excellent customer service. Whether you want to refill your own cartridge, or buy a professionally remanufactured cartridge, at Refill Bay they're all about giving customers options.

Refill Bay Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend8.5 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support7.7 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

8.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%83%

Neutral

15%17%

Negative

6%1%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Refill Bay

Showing 161 - 180 of 697

docsider

Site Experience Feedback

Aug 20, 2024

easily understood, manageable

rat

Site Experience Feedback

Aug 19, 2024

good customer service

Smith

Site Experience Feedback

Aug 19, 2024

This is the lowest price I could find, but it's not only the price. I have a lot of black ink for my Canon MG8200 and was looking for colors (incl. gray) ink only. It took a little experimenting and testing, but I found a way to individually order only the colors I need.

Corsa

Site Experience Feedback

Aug 06, 2024

N/A


Post-Delivery Feedback

Aug 19, 2024

Fully satisfied. Will tell friends.

L. Goodnight

Site Experience Feedback

Aug 19, 2024

On the first order I placed, the black ink cartridge was leaking inside the package, I cleaned it up and installed it in the printer and it worked fine, however it was about half empty by now. So I reached out to customer service via email to explain what I needed and to send pics. The next day I had a response to my email and a credit had already been applied to my account. Great customer service!!! I really appreciate the promptness of actions taken. I will definitely continue to purchase ink from these guys and I will suggest them to friends and family. Thank you again for great customer service and affordable products.

Rich

Site Experience Feedback

Aug 18, 2024

First time...very easy to use website...one of the best I've used ever.

Alison R

Site Experience Feedback

Aug 17, 2024

Website is very user-friendly, happy to find this vendor. Hope the quality of the cartridges matches the quality of the shopping & checkout experience :) If so, I will ALWAYS buy my ink here!

Dave S

Site Experience Feedback

Aug 17, 2024

Easy to find what I need using the search tool

JPB

Site Experience Feedback

Aug 17, 2024

you had what i need at a good price

no have nick name

Site Experience Feedback

Aug 17, 2024

Henrique Bergman 3541 N. Rutherford av Chicago, il. 60634 773-931-8980, hbjmb2023@gmail.com- no credit card

superkraut

Site Experience Feedback

Aug 15, 2024

I would like to have the survey done after receiving the items. This way I am not yet sure how satisfied I will be once the product arrives and it is installed and perfect, then the survey would be at the perfect time and totally correct.

Bobbie

Site Experience Feedback

Aug 15, 2024

With the economy like it is right now under the Biden administration it's good to get something for less than I can get it in an office store. I am pleased to use this website, I thought when I used it before it was called Ink Farm, have you changed your name?

Smitty

Post-Delivery Feedback

Aug 15, 2024

Simple to order, good quality.

ozzie

Site Experience Feedback

Aug 14, 2024

easy site to maneuver ,BUT how can I give a honest answer to all these question without ever seeing the product FIRST. Exp. Which came 1st the chicken or the egg.How can a customer rate this transaction that is YET to be fulfilled and can ONLY comment on assumption until the order arrives

Online Shopper

Site Experience Feedback

Aug 14, 2024

i use these item at a home-office setting.

Lurenda

Site Experience Feedback

Jul 30, 2024

Easy to find what I needed! Great prices. Great Shipping prices.

M

Site Experience Feedback

Aug 03, 2024

It went well, good prices, hoping that the ink works well.

TAG

Site Experience Feedback

Aug 12, 2024

easy checkout

Leo

Site Experience Feedback

Aug 12, 2024

Fine

Rich

Site Experience Feedback

Aug 11, 2024

I had no problems with the ordering process