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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 981 - 1000 of 4,220

Online Shopper

Site Experience Feedback

Sep 25, 2024

Thank you

RJT

Site Experience Feedback

Sep 25, 2024

Just getting started in pen making. A lot to learn. help in retirement

Online Shopper

Post-Delivery Feedback

Sep 25, 2024

I love the products, everything is built sturdy and works great. Does not feel like a Cincy piece of plastic.

BAK

Site Experience Feedback

Sep 25, 2024

Shipping rate is astronomical. You could give a break for spending over a certain amount.

Online Shopper

Site Experience Feedback

Sep 25, 2024

all good

Mark

Site Experience Feedback

Sep 25, 2024

Great quality turning pen kits

Paul B

Site Experience Feedback

Sep 17, 2024

I was looking for the scrapper kit, when I searched scrapper kit nothing came up, I ended up looking at the interactive catalog to order it

Hoopy

Site Experience Feedback

Sep 08, 2024

Overall happy with the website.

Chef Tom

Site Experience Feedback

Sep 24, 2024

Everything good and easy

pmadden

Site Experience Feedback

Sep 24, 2024

Had some minor trouble with the discount code for first time customers, but figured it out in a few minutes. 10% off a new lathe is greatly appreciated!

Online Shopper

Site Experience Feedback

Sep 24, 2024

Great experience, no concerns or problems

MLB Works

Post-Delivery Feedback

Sep 24, 2024

I appreciate that the metal tubes for the pens are already sanded so the glue will adhere to them better. The only issue I had with the order is I never received an email confirmation that the offer shipped with tracking information. I checked spam and the email was not there either, which means it was in fact never sent. I did receive the Order in 4 business days which was fast.

Kahr5877

Site Experience Feedback

Sep 24, 2024

It was good

Dave C

Site Experience Feedback

Sep 24, 2024

It was quite a bit easier with the item numbers, rather than trying to do a search for the item needed by name.

Rhino

Site Experience Feedback

Sep 24, 2024

Nothing to complain about

Online Shopper

Site Experience Feedback

Sep 24, 2024

code # are too long for items

Eric

Site Experience Feedback

Sep 24, 2024

Love this company. Every piece of equipment, every accessory, supplies, etc., have been just as described. The lathe I bought here is amazing! Online catalog is easy to navigate and order from.

Phil

Site Experience Feedback

Sep 24, 2024

I have been a Penn State customer for more than ten years... I have never had any problems with customer service or their products.

Chris

Site Experience Feedback

Sep 16, 2024

I wish you had wooden boxes for oversized pens. I like to engrave the lids as part of the package. (Music pen with a treble clef engraved on lid)


Post-Delivery Feedback

Sep 24, 2024

I recommend your site to all new turners

AughtKnotCrafts

Site Experience Feedback

Sep 24, 2024

I wish you offered free shipping like some of the other kit suppliers I use. sometimes $10 ground shipping isn't worth ordering.