Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 981 - 1000 of 4,220
Online Shopper
Site Experience Feedback
Sep 25, 2024
Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RJT
Site Experience Feedback
Sep 25, 2024
Just getting started in pen making. A lot to learn. help in retirement
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 25, 2024
I love the products, everything is built sturdy and works great. Does not feel like a Cincy piece of plastic.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BAK
Site Experience Feedback
Sep 25, 2024
Shipping rate is astronomical. You could give a break for spending over a certain amount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 25, 2024
all good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Sep 25, 2024
Great quality turning pen kits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Paul B
Site Experience Feedback
Sep 17, 2024
I was looking for the scrapper kit, when I searched scrapper kit nothing came up, I ended up looking at the interactive catalog to order it
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Hoopy
Site Experience Feedback
Sep 08, 2024
Overall happy with the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chef Tom
Site Experience Feedback
Sep 24, 2024
Everything good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
pmadden
Site Experience Feedback
Sep 24, 2024
Had some minor trouble with the discount code for first time customers, but figured it out in a few minutes. 10% off a new lathe is greatly appreciated!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 24, 2024
Great experience, no concerns or problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MLB Works
Post-Delivery Feedback
Sep 24, 2024
I appreciate that the metal tubes for the pens are already sanded so the glue will adhere to them better. The only issue I had with the order is I never received an email confirmation that the offer shipped with tracking information. I checked spam and the email was not there either, which means it was in fact never sent. I did receive the Order in 4 business days which was fast.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Kahr5877
Site Experience Feedback
Sep 24, 2024
It was good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave C
Site Experience Feedback
Sep 24, 2024
It was quite a bit easier with the item numbers, rather than trying to do a search for the item needed by name.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rhino
Site Experience Feedback
Sep 24, 2024
Nothing to complain about
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 24, 2024
code # are too long for items
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Eric
Site Experience Feedback
Sep 24, 2024
Love this company. Every piece of equipment, every accessory, supplies, etc., have been just as described. The lathe I bought here is amazing! Online catalog is easy to navigate and order from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Phil
Site Experience Feedback
Sep 24, 2024
I have been a Penn State customer for more than ten years... I have never had any problems with customer service or their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Sep 16, 2024
I wish you had wooden boxes for oversized pens. I like to engrave the lids as part of the package. (Music pen with a treble clef engraved on lid)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Post-Delivery Feedback
Sep 24, 2024
I recommend your site to all new turners
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
AughtKnotCrafts
Site Experience Feedback
Sep 24, 2024
I wish you offered free shipping like some of the other kit suppliers I use. sometimes $10 ground shipping isn't worth ordering.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »