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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 961 - 980 of 4,220

bob

Site Experience Feedback

Sep 27, 2024

every thing was in stock

Online Shopper

Site Experience Feedback

Sep 27, 2024

Easy communication

tleemaa

Site Experience Feedback

Aug 26, 2024

Great product selection


Post-Delivery Feedback

Sep 27, 2024

Penn State Industries is my GO TO for my pen kit needs, great selections/options, thank you.

Online Shopper

Site Experience Feedback

Sep 27, 2024

good

DB in BD

Site Experience Feedback

Sep 27, 2024

Nothing bad to say. It’s all been good. I would like to see a reward program and free shipping.

Tennessee

Site Experience Feedback

Sep 27, 2024

the interaction was great

Dave in Alleman

Site Experience Feedback

Sep 27, 2024

Very easy to use.

Mark

Site Experience Feedback

Sep 26, 2024

Just back to get more products that I use. Always have a good experience and if not, it is resolved quickly.

Just trying

Site Experience Feedback

Sep 26, 2024

Great!

snooze

Site Experience Feedback

Sep 26, 2024

I found everything that I was looking for at the present time and am quite satisfied.

Nick

Site Experience Feedback

Sep 26, 2024

It was good

Kevbob

Site Experience Feedback

Sep 26, 2024

Great experience, easy to navigate. I like the filter option when searching for a product, speeds up the process, great selection.

Langus

Site Experience Feedback

Sep 26, 2024

Very good website and good turning tools.

floyd

Site Experience Feedback

Sep 26, 2024

Very easy

Junior

Site Experience Feedback

Sep 26, 2024

.

Will

Site Experience Feedback

Sep 26, 2024

Asking questions about Pay Pal is confusing. I pay with my credit card.

Ronn

Post-Delivery Feedback

Sep 26, 2024

The purchasing experience was excellent - I am as satisfied as I can be.

Remo294

Site Experience Feedback

Sep 26, 2024

Easy site to buy from. Quality and shipping is very good as well.

Barney

Site Experience Feedback

Sep 26, 2024

All good

DaveB

Site Experience Feedback

Sep 25, 2024

Found what I needed quickly. Placing order was simple. I really like the Pen Deign Studio