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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 941 - 960 of 4,220

Jim

Site Experience Feedback

Sep 29, 2024

Penn State Industries makes it super easy to find what you are looking for and place the order. Material always arrives as scheduled and in great shape.

John

Site Experience Feedback

Sep 29, 2024

On line experience good. Frustrated that bushings were not included in the seam ripper kit as they should have been. Appreciate the on line Q and A as this will be my first seam ripper creation. New to turning. Thank you for offering many relevant products.

Duckman

Site Experience Feedback

Sep 29, 2024

It was all good. Site is easy to find what you are looking for. Easy to check out. Just need a button to continue shopping after item is added to cart.

Tommyj

Site Experience Feedback

Sep 29, 2024

When I first saw, it caught my attention. After watching video and checking the price, i decided to purchase it.

alaskacrafted

Site Experience Feedback

Sep 13, 2024

The website was good, but prices seem very high for the quality.


Post-Delivery Feedback

Sep 28, 2024

Arrived in the mail as expected and advertised. It's very expensive but higher quality than some other pens I've bought in the past. It will be hard to sell at the price I bought them for but I have no doubt they will make a beautiful product.

Jon

Site Experience Feedback

Sep 28, 2024

Very happy with all PSI transactions.

Online Shopper

Site Experience Feedback

Sep 28, 2024

All good

Woodcutter

Site Experience Feedback

Sep 28, 2024

I love the products and options. I am very satisfied with the quality of everything from PSI. I would really prefer either lower shipping cost or free after spending a specified amount. I run my own business and provide free shipping for orders over $50.

Tapper

Post-Delivery Feedback

Sep 28, 2024

Everything is great!

Jerry

Post-Delivery Feedback

Sep 28, 2024

Great place to order your stuff as orders are always complete and shipped out fast.

David

Site Experience Feedback

Sep 28, 2024

Great

Jim

Site Experience Feedback

Sep 18, 2024

No problems, would like free shipping


Post-Delivery Feedback

Sep 28, 2024

easy ordering and prompt delivery

Online Shopper

Site Experience Feedback

Sep 28, 2024

I've been purchasing from Penn State Industries for about 5 years now, never had any problems.

LUIS

Site Experience Feedback

Sep 27, 2024

GOOD EXPERIENCE AND EASY TO FIND THE PRODUCTS REQUIRED FOR MY PROJECTS

Pepsiman

Site Experience Feedback

Sep 27, 2024

Everything i have purchased from PSI, have always been quality products.

Pete

Site Experience Feedback

Sep 27, 2024

I have three vendors that I use for this type of product and PSI is my preferred.

Mike

Site Experience Feedback

Sep 27, 2024

Easy to navigate

Brent W.

Site Experience Feedback

Sep 27, 2024

I love ordering my supplies from this site. I wish the shipping cost was much lower though.

DEM

Site Experience Feedback

Sep 27, 2024

I love there site it is easy to navagate

manlyman

Site Experience Feedback

Sep 27, 2024

I was adding from my wishlist and had to go back each time instead of being able to select multiple at once to move to cart