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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1021 - 1040 of 4,220

Online Shopper

Site Experience Feedback

Sep 11, 2024

can be a pia to navigate

Bear

Site Experience Feedback

Sep 21, 2024

Nothin to add, website easy enough to use.

Archie

Site Experience Feedback

Sep 21, 2024

I have bought many items from penn state. They are a fantastic company with quality products, also their customer service is outstanding!!!

Rick

Site Experience Feedback

Sep 21, 2024

The product quality is very good. I wish there were more tunring kits (although the pen selection is impressive).

Alstar

Site Experience Feedback

Sep 21, 2024

They help me when they have given me the wrong iteam that I had order easy and fast

Woodstock

Site Experience Feedback

Aug 30, 2024

I’m having trouble navigating my way through resetting my password, other than that, I’m able to order the supplies I need. Costumer service people are very helpful and I will continue to support Penn State.


Post-Delivery Feedback

Sep 21, 2024

I had a warranty issue with 2 dog clock pens, I sent them back to penn state to get them repaired. It’s been a month now and I’m still waiting for them to repaired and returned to me, why does it take so long?

penmaker

Site Experience Feedback

Sep 21, 2024

Very nice website, easy to get around and selection is great.

Will

Post-Delivery Feedback

Sep 20, 2024

They have huge variety and great customer service.

Acdoktor

Site Experience Feedback

Sep 09, 2024

It was good


Post-Delivery Feedback

Sep 20, 2024

Products always great

Wes

Post-Delivery Feedback

Sep 20, 2024

Just seemed like it was a little slow about shipping.

Sam Shu

Site Experience Feedback

Sep 20, 2024

The website is good, I will order more.

Papaw

Site Experience Feedback

Sep 12, 2024

I've been ordering from Penn State Industries for many years and their prices and products are in line with other companies and their customer service is fantastic. I have recommended them to family and friends.


Post-Delivery Feedback

Sep 20, 2024

I have ordered merchandise many times in the past and I can think of only one time that I had a problem with an order and Penn State Industries corrected the problem right away no questions asked.

FIreman302

Site Experience Feedback

Sep 04, 2024

I have Been Ordering From Penn State Industries For Years Always Had A Great Experience With Peen State

Online Shopper

Site Experience Feedback

Sep 20, 2024

All is good except that I submitted my Tax ID info 5 days ago & it is still not showing up on my account.

Online Shopper

Post-Delivery Feedback

Sep 20, 2024

This survey is overwhelming. The order came 1 day later than the tracking indicated. I'm out of town and haven't actually seen it. Someone picked it up for me.

Pat S.

Site Experience Feedback

Sep 10, 2024

I had 4 importantt questions that only technical service could answer. I was put through on the phone to Thor. He took the time to answer all my questions specifically, expertly, and in specific detail. I selected one of the four pens that have a Medium nib. It was from the Classic pen category. The medium nib on the Classic pen was important to me and the reason for my purchase of the pen. Thor explained to me that PenStat was going to a new distributor of nibs, and if I get a fine nib pen, to call him and he will send out a medium nib for this Classic 24kt Gold Fountain Pen Kit. With Thor's assurances, I ordered the pen, conversions or pumps, and the snakewood pen bland that was picked for this pen. I had a "first-time buyer coupon code and used it to bring down the price at checkout. If the blank has the character of the pen shown in the picture of the "customized" pen with the snakewood, I will be a really happy camper, as Thor assured me that it is one of their better pens in stock. Thank you though, customer service team, and PenState. If there is an opportunity to review the pen after it is turned and together, I will do so. If as represented, the feedback will be high! Pat S.


Post-Delivery Feedback

Sep 20, 2024

Sit Technical service was outstanding!!

ZEKE

Site Experience Feedback

Sep 20, 2024

Met and exceeded expectations

chuck

Site Experience Feedback

Sep 20, 2024

great stuff

James

Post-Delivery Feedback

Sep 19, 2024

The pen kits were as described in the catalog, all the parts were included, and worked well as described in the instructions.

Drang

Site Experience Feedback

Aug 24, 2024

So far so good. I hope to receive my items in good repair and quickly.


Post-Delivery Feedback

Sep 19, 2024

I don't know what to say. I needed something, you had it and the process was incredible, fast, and exactly what was promised. Well done!