Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1021 - 1040 of 4,220
Online Shopper
Site Experience Feedback
Sep 11, 2024
can be a pia to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bear
Site Experience Feedback
Sep 21, 2024
Nothin to add, website easy enough to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Archie
Site Experience Feedback
Sep 21, 2024
I have bought many items from penn state. They are a fantastic company with quality products, also their customer service is outstanding!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Site Experience Feedback
Sep 21, 2024
The product quality is very good. I wish there were more tunring kits (although the pen selection is impressive).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alstar
Site Experience Feedback
Sep 21, 2024
They help me when they have given me the wrong iteam that I had order easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Woodstock
Site Experience Feedback
Aug 30, 2024
I’m having trouble navigating my way through resetting my password, other than that, I’m able to order the supplies I need. Costumer service people are very helpful and I will continue to support Penn State.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Woodstock
Post-Delivery Feedback
Sep 21, 2024
I had a warranty issue with 2 dog clock pens, I sent them back to penn state to get them repaired. It’s been a month now and I’m still waiting for them to repaired and returned to me, why does it take so long?
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 9
- Full ratings for this review »
penmaker
Site Experience Feedback
Sep 21, 2024
Very nice website, easy to get around and selection is great.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Will
Post-Delivery Feedback
Sep 20, 2024
They have huge variety and great customer service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Acdoktor
Site Experience Feedback
Sep 09, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Acdoktor
Post-Delivery Feedback
Sep 20, 2024
Products always great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Wes
Post-Delivery Feedback
Sep 20, 2024
Just seemed like it was a little slow about shipping.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: 9
- Full ratings for this review »
Sam Shu
Site Experience Feedback
Sep 20, 2024
The website is good, I will order more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Papaw
Site Experience Feedback
Sep 12, 2024
I've been ordering from Penn State Industries for many years and their prices and products are in line with other companies and their customer service is fantastic. I have recommended them to family and friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Papaw
Post-Delivery Feedback
Sep 20, 2024
I have ordered merchandise many times in the past and I can think of only one time that I had a problem with an order and Penn State Industries corrected the problem right away no questions asked.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
FIreman302
Site Experience Feedback
Sep 04, 2024
I have Been Ordering From Penn State Industries For Years Always Had A Great Experience With Peen State
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 20, 2024
All is good except that I submitted my Tax ID info 5 days ago & it is still not showing up on my account.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 20, 2024
This survey is overwhelming. The order came 1 day later than the tracking indicated. I'm out of town and haven't actually seen it. Someone picked it up for me.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: N/A
- Full ratings for this review »
Pat S.
Site Experience Feedback
Sep 10, 2024
I had 4 importantt questions that only technical service could answer. I was put through on the phone to Thor. He took the time to answer all my questions specifically, expertly, and in specific detail. I selected one of the four pens that have a Medium nib. It was from the Classic pen category. The medium nib on the Classic pen was important to me and the reason for my purchase of the pen. Thor explained to me that PenStat was going to a new distributor of nibs, and if I get a fine nib pen, to call him and he will send out a medium nib for this Classic 24kt Gold Fountain Pen Kit. With Thor's assurances, I ordered the pen, conversions or pumps, and the snakewood pen bland that was picked for this pen. I had a "first-time buyer coupon code and used it to bring down the price at checkout. If the blank has the character of the pen shown in the picture of the "customized" pen with the snakewood, I will be a really happy camper, as Thor assured me that it is one of their better pens in stock. Thank you though, customer service team, and PenState. If there is an opportunity to review the pen after it is turned and together, I will do so. If as represented, the feedback will be high! Pat S.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Pat S.
Post-Delivery Feedback
Sep 20, 2024
Sit Technical service was outstanding!!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: 10
- Full ratings for this review »
ZEKE
Site Experience Feedback
Sep 20, 2024
Met and exceeded expectations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
chuck
Site Experience Feedback
Sep 20, 2024
great stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
James
Post-Delivery Feedback
Sep 19, 2024
The pen kits were as described in the catalog, all the parts were included, and worked well as described in the instructions.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Drang
Site Experience Feedback
Aug 24, 2024
So far so good. I hope to receive my items in good repair and quickly.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Drang
Post-Delivery Feedback
Sep 19, 2024
I don't know what to say. I needed something, you had it and the process was incredible, fast, and exactly what was promised. Well done!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »