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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1001 - 1020 of 4,220

Rider

Site Experience Feedback

Sep 23, 2024

A lot of options, gets to me quick. Can’t wait to shop again.

Online Shopper

Site Experience Feedback

Sep 23, 2024

There is almost too much to choose from. One of the frustrating things, if there is such a thing is the numerous types of bushings that are required for the different types of pens and pencils and making sure that you have the right one.

Phil

Site Experience Feedback

Sep 23, 2024

Love you peeps

AA7ON

Site Experience Feedback

Sep 23, 2024

I have really loved the products I have purchased from PSI, I didn't realize you had a website until when I was looking for something by product code and I found it. I'd already purchased items from PennState Ind via amazon but prefer buying through your website.

Linus

Site Experience Feedback

Sep 23, 2024

good

Anthony

Site Experience Feedback

Sep 13, 2024

Finding to pen blanks was a little tedious having to scroll thru all of the to find what i wanted. having them grouped in types would have been easier.


Post-Delivery Feedback

Sep 23, 2024

I managed to locate the items that I needed at Penn State and everything was shipped and received in a timely manner.

Sid

Post-Delivery Feedback

Sep 23, 2024

Not all to track orders for arrival

jle

Site Experience Feedback

Sep 23, 2024

I think PSI needs to track my purchases and when I reach a threshold of say $150 offer free shipping.

Gaby

Post-Delivery Feedback

Sep 23, 2024

Item showed up with a broken stand. I sent an e-mail, just awaiting a response.

Online Shopper

Post-Delivery Feedback

Sep 23, 2024

Impossible to make an order from an established account. Website always says account information/password is wrong. Do a reset and it still doesn’t work and has done this the past 2 orders. On a good note I order as a guest and put my discount code in the special instructions and it is applied after a couple of days. I wish the web ordering is improved for existing account or put the discount code block on the visitor page.

Jim

Post-Delivery Feedback

Sep 23, 2024

Looks like a great product. I still need to to complete a project to see how it turns out.

Online Shopper

Post-Delivery Feedback

Sep 22, 2024

Did not receive the item I ordered but a different item. It also came unassembled. Disappointed.

Sharkey

Site Experience Feedback

Sep 22, 2024

Web site did not find item shown in catalog - extra brass tubes cut to size for the mechanical carpenter pens.

Glenn

Site Experience Feedback

Sep 22, 2024

I like the product but it is difficult to limit the list.

Tim

Post-Delivery Feedback

Sep 22, 2024

Called because saw came with broken blade. Being sent 2 replacement blades.

Cdpete

Site Experience Feedback

Sep 22, 2024

Always have a good experiance

Online Shopper

Site Experience Feedback

Sep 05, 2024

looks great, I love the option to buy kits including all of the supplies needed to turn select types of pens. Going to try these two out before I get a few kits from you guys.

bWolvin

Site Experience Feedback

Sep 22, 2024

The pen kits from Penn State industries are top notch. shipping is fast and convenient. I will continue to use Penn State Industries for my needs in the future and would recommend it to anyone interested in the same thing.

Online Shopper

Site Experience Feedback

Sep 21, 2024

I might order again on your site, but reluctant since you don't offer free shipping after you have spent a certain dollar amount.

Dick

Site Experience Feedback

Sep 21, 2024

A user friendly website layout, easy to search and to just look around. Also, prices are fair to consumers.