Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1001 - 1020 of 4,220
Rider
Site Experience Feedback
Sep 23, 2024
A lot of options, gets to me quick. Can’t wait to shop again.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 23, 2024
There is almost too much to choose from. One of the frustrating things, if there is such a thing is the numerous types of bushings that are required for the different types of pens and pencils and making sure that you have the right one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Phil
Site Experience Feedback
Sep 23, 2024
Love you peeps
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AA7ON
Site Experience Feedback
Sep 23, 2024
I have really loved the products I have purchased from PSI, I didn't realize you had a website until when I was looking for something by product code and I found it. I'd already purchased items from PennState Ind via amazon but prefer buying through your website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Linus
Site Experience Feedback
Sep 23, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anthony
Site Experience Feedback
Sep 13, 2024
Finding to pen blanks was a little tedious having to scroll thru all of the to find what i wanted. having them grouped in types would have been easier.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Anthony
Post-Delivery Feedback
Sep 23, 2024
I managed to locate the items that I needed at Penn State and everything was shipped and received in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sid
Post-Delivery Feedback
Sep 23, 2024
Not all to track orders for arrival
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
jle
Site Experience Feedback
Sep 23, 2024
I think PSI needs to track my purchases and when I reach a threshold of say $150 offer free shipping.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Gaby
Post-Delivery Feedback
Sep 23, 2024
Item showed up with a broken stand. I sent an e-mail, just awaiting a response.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 23, 2024
Impossible to make an order from an established account. Website always says account information/password is wrong. Do a reset and it still doesn’t work and has done this the past 2 orders. On a good note I order as a guest and put my discount code in the special instructions and it is applied after a couple of days. I wish the web ordering is improved for existing account or put the discount code block on the visitor page.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jim
Post-Delivery Feedback
Sep 23, 2024
Looks like a great product. I still need to to complete a project to see how it turns out.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 22, 2024
Did not receive the item I ordered but a different item. It also came unassembled. Disappointed.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 5
- Full ratings for this review »
Sharkey
Site Experience Feedback
Sep 22, 2024
Web site did not find item shown in catalog - extra brass tubes cut to size for the mechanical carpenter pens.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Glenn
Site Experience Feedback
Sep 22, 2024
I like the product but it is difficult to limit the list.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tim
Post-Delivery Feedback
Sep 22, 2024
Called because saw came with broken blade. Being sent 2 replacement blades.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Cdpete
Site Experience Feedback
Sep 22, 2024
Always have a good experiance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 05, 2024
looks great, I love the option to buy kits including all of the supplies needed to turn select types of pens. Going to try these two out before I get a few kits from you guys.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
bWolvin
Site Experience Feedback
Sep 22, 2024
The pen kits from Penn State industries are top notch. shipping is fast and convenient. I will continue to use Penn State Industries for my needs in the future and would recommend it to anyone interested in the same thing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 21, 2024
I might order again on your site, but reluctant since you don't offer free shipping after you have spent a certain dollar amount.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
Dick
Site Experience Feedback
Sep 21, 2024
A user friendly website layout, easy to search and to just look around. Also, prices are fair to consumers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »