Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 921 - 940 of 4,220
Sean
Site Experience Feedback
Sep 30, 2024
Overall great experience. lots of products to choose from, and the description of the product told me what other tools I would need as well as links to buy them. very convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Holly
Site Experience Feedback
Sep 20, 2024
Website very easy to navigate. Thank you for having the pens that I need!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Holly
Post-Delivery Feedback
Sep 30, 2024
I love your pens! I have ordered 150 of them so far! Great service! Great quality!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Sep 30, 2024
What i was looking for was relatively easy to find
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Montana Kid
Site Experience Feedback
Sep 30, 2024
Everything has went as planned.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 30, 2024
Always a good experience. I continue to purchase from PSI as other vendors do not have the products I need. In addition, the quality of the kits I purchase from PSI are superior to other suppliers. . lo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TJ
Site Experience Feedback
Sep 30, 2024
It was good & easy. I love the pen kits available. You got high ratings from me. (BTW I never give anyone 100%. Everyone can improve in some way. If we are not moving forward, we will slip backwards. No plateau or stationary relaxation point.) But, you guys are doing a great job!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Chuck
Site Experience Feedback
Sep 30, 2024
Great products and service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nj
Site Experience Feedback
Sep 30, 2024
no problem with the website HOWEVER should one of the items ordered be out-of-stock it would be great to have the estimated is stock date communicated
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kayseejones
Site Experience Feedback
Sep 30, 2024
I had a password problem. The customer service rep solved the problem quickly. I use PenState products for wood turning projects. I am completely satisfied with the products and customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Sep 24, 2024
Good catalog
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Jim
Post-Delivery Feedback
Sep 30, 2024
95% of PS products are đź‘Ť. Some can be improved. J.B.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tony
Site Experience Feedback
Sep 30, 2024
Everything was good, no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RW
Site Experience Feedback
Sep 30, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Woody
Site Experience Feedback
Sep 30, 2024
I love my PSI lathe
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 29, 2024
good no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lanny
Site Experience Feedback
Sep 29, 2024
generally find what i want. i also get catalog in the maik
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
elBaron
Site Experience Feedback
Sep 29, 2024
Your company is my primary source for pen kits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
clyde
Site Experience Feedback
Sep 29, 2024
Quick and easy search when I knew what I was looking for. Shipping is higher that I would prefer
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
New buyer. Happy customer.
Site Experience Feedback
Sep 29, 2024
Picked ~10 items out of a catalog. Looked them up on your website (very easy). Used a coupon code.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Gobluejones
Site Experience Feedback
Sep 12, 2024
I'm still surprised you don't offer fondue fork kits. Seems like a natural for your catalog.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Gobluejones
Post-Delivery Feedback
Sep 29, 2024
I like the products from Penn State. The only issue is there are some errors in some instructions, specifically the pepper grinder. Still don’t understand why they don’t offer a fondue fork kit.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jon
Post-Delivery Feedback
Sep 29, 2024
Dog pen kits are extremely appealing to customers Plan to make more in the future
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »