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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 921 - 940 of 4,220

Sean

Site Experience Feedback

Sep 30, 2024

Overall great experience. lots of products to choose from, and the description of the product told me what other tools I would need as well as links to buy them. very convenient.

Holly

Site Experience Feedback

Sep 20, 2024

Website very easy to navigate. Thank you for having the pens that I need!


Post-Delivery Feedback

Sep 30, 2024

I love your pens! I have ordered 150 of them so far! Great service! Great quality!

Bob

Site Experience Feedback

Sep 30, 2024

What i was looking for was relatively easy to find

Montana Kid

Site Experience Feedback

Sep 30, 2024

Everything has went as planned.

Online Shopper

Site Experience Feedback

Sep 30, 2024

Always a good experience. I continue to purchase from PSI as other vendors do not have the products I need. In addition, the quality of the kits I purchase from PSI are superior to other suppliers. . lo

TJ

Site Experience Feedback

Sep 30, 2024

It was good & easy. I love the pen kits available. You got high ratings from me. (BTW I never give anyone 100%. Everyone can improve in some way. If we are not moving forward, we will slip backwards. No plateau or stationary relaxation point.) But, you guys are doing a great job!

Chuck

Site Experience Feedback

Sep 30, 2024

Great products and service.

nj

Site Experience Feedback

Sep 30, 2024

no problem with the website HOWEVER should one of the items ordered be out-of-stock it would be great to have the estimated is stock date communicated

Kayseejones

Site Experience Feedback

Sep 30, 2024

I had a password problem. The customer service rep solved the problem quickly. I use PenState products for wood turning projects. I am completely satisfied with the products and customer service.

Jim

Site Experience Feedback

Sep 24, 2024

Good catalog


Post-Delivery Feedback

Sep 30, 2024

95% of PS products are đź‘Ť. Some can be improved. J.B.

Tony

Site Experience Feedback

Sep 30, 2024

Everything was good, no complaints

RW

Site Experience Feedback

Sep 30, 2024

Good

Woody

Site Experience Feedback

Sep 30, 2024

I love my PSI lathe

Online Shopper

Site Experience Feedback

Sep 29, 2024

good no problems

Lanny

Site Experience Feedback

Sep 29, 2024

generally find what i want. i also get catalog in the maik

elBaron

Site Experience Feedback

Sep 29, 2024

Your company is my primary source for pen kits.

clyde

Site Experience Feedback

Sep 29, 2024

Quick and easy search when I knew what I was looking for. Shipping is higher that I would prefer

New buyer. Happy customer.

Site Experience Feedback

Sep 29, 2024

Picked ~10 items out of a catalog. Looked them up on your website (very easy). Used a coupon code.

Gobluejones

Site Experience Feedback

Sep 12, 2024

I'm still surprised you don't offer fondue fork kits. Seems like a natural for your catalog.


Post-Delivery Feedback

Sep 29, 2024

I like the products from Penn State. The only issue is there are some errors in some instructions, specifically the pepper grinder. Still don’t understand why they don’t offer a fondue fork kit.

Jon

Post-Delivery Feedback

Sep 29, 2024

Dog pen kits are extremely appealing to customers Plan to make more in the future