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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 901 - 920 of 4,220

towgunner11h

Post-Delivery Feedback

Oct 02, 2024

PSI had the Forstner bit I needed at a great price and reasonable shipping. When I received the bit it had a small chip out of one of the cutting edges. It still got the job done, but I would prefer an undamaged bit.

Online Shopper

Site Experience Feedback

Oct 02, 2024

Good

Glassman

Site Experience Feedback

Oct 02, 2024

Everything was outstanding!

OZ

Site Experience Feedback

Oct 02, 2024

All went well. I have ordered Many times from PENN STATE IND

Paul

Site Experience Feedback

Sep 21, 2024

Reasonably priced


Post-Delivery Feedback

Oct 02, 2024

Product availability

Online Shopper

Site Experience Feedback

Sep 21, 2024

Needed a discount code and was so disappointed it went away

Joe

Site Experience Feedback

Sep 24, 2024

Making christmas presents

Online Shopper

Site Experience Feedback

Sep 17, 2024

Easy to use

BL

Post-Delivery Feedback

Oct 02, 2024

Easy to navigate web site and place order.

Chuck

Site Experience Feedback

Oct 01, 2024

It was a good second round. I previously tried to place this order earlier in the day but I was unable to log into my account.

Deb

Post-Delivery Feedback

Oct 01, 2024

It appears you are going out of the carbide blades I need.

Kim

Site Experience Feedback

Oct 01, 2024

N/A

Bradford

Site Experience Feedback

Oct 01, 2024

Overall very satisfied

Guy Smiley

Site Experience Feedback

Oct 01, 2024

My only omplaint is that you only offer free shipping once or twice a year. It did seem that the price of shipping did go down a bit.

Florida

Site Experience Feedback

Oct 01, 2024

easy

Nick

Post-Delivery Feedback

Oct 01, 2024

Nice selection, easy to search, site is well organized, prices are fair.

Turner

Site Experience Feedback

Sep 22, 2024

Nothing to share


Post-Delivery Feedback

Oct 01, 2024

I purchased from Penn State and they are a great company to work with. My order was received perfect and on time.

Hoppy

Post-Delivery Feedback

Oct 01, 2024

Did not receive a email shipping notice

Online Shopper

Site Experience Feedback

Sep 23, 2024

Good company - great products


Post-Delivery Feedback

Oct 01, 2024

Good stuff

MommaG

Site Experience Feedback

Oct 01, 2024

I would love to buy more of your products but $50 for 3 pen sets is way to high. I wish I could provide pens to my church members that were all different and not cost so much for minimal quantity. Especially since amazon puts out there bullet action or whatever and it's $17 for 2 of them and already made, so no cost of wood and product.