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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 881 - 900 of 4,220

A

Site Experience Feedback

Oct 04, 2024

Huge selection, thank you!

Online Shopper

Site Experience Feedback

Sep 17, 2024

It was difficult to use the search engine to find the things in the catalog. For example, I want just one chisel but the search engine would only pull up the chisel I wanted as a set only. It’s okay, I can use them.


Post-Delivery Feedback

Oct 04, 2024

Good product at a good price.

Jim

Site Experience Feedback

Oct 04, 2024

Penn State has been great on the web and on the phone.

Online Shopper

Site Experience Feedback

Oct 04, 2024

Easy to surf

Online Shopper

Site Experience Feedback

Oct 04, 2024

shipping insurance would nice

Gumball

Site Experience Feedback

Oct 04, 2024

Computer would not go directly to some item numbers. I was directed to a page that said that I had entered an incorrect number.

TLathe

Site Experience Feedback

Oct 04, 2024

Game calls and some other items are not easy to find unless you search for them. Emails every day stating items are still in the cart is annoying and seems like the pushy car salesman approach. I get it from a business stand point but one or more everyday is a little much.

ready to turn

Site Experience Feedback

Sep 24, 2024

easy


Post-Delivery Feedback

Oct 04, 2024

great customer service and documentation! The item I ordered has an issue and is being returned, but the team has been amazing to work with so far. They already shipped a replacement and provided feedback regarding the return. Super nice and responsive resources!

Clarky238

Site Experience Feedback

Oct 04, 2024

Website was easy to navigate and found everything I was looking for easily.

TheDUKE

Site Experience Feedback

Oct 03, 2024

It's always a pleasure visiting the website can always find what I'm looking for quickly and easily so I can proceed to checkout and get about my day.

Dano

Site Experience Feedback

Sep 24, 2024

I thought the website is easy to get around. The descriptions of the items are clear and concise. Checkout was simple.


Post-Delivery Feedback

Oct 03, 2024

My experience with ordering from PennState has been flawless. I've ordered several times and plan on ordering again.

Woodworker1

Site Experience Feedback

Oct 03, 2024

I found what I wanted quickly and the order process was eady..

Lisa

Site Experience Feedback

Oct 03, 2024

It went smoothly. Found what I needed easily.

Tbone 1

Site Experience Feedback

Oct 03, 2024

Penn state industries has specialized items that I occasionally need Nice that they are around.

Jim

Site Experience Feedback

Oct 03, 2024

It was as expected

PapaJ

Post-Delivery Feedback

Oct 03, 2024

Two problems: Website was done…customer service was helpful One item I need is out of stock

Online Shopper

Post-Delivery Feedback

Oct 03, 2024

I have introduced family and friends to the Penn State industries. They have all appreciated its info and purchased from you.

Dave

Site Experience Feedback

Oct 03, 2024

Have made several purchases and have been happy with their products and will certainly be back for more in the future.

KuvaszDad

Site Experience Feedback

Oct 03, 2024

Purchased multiple products over the years, always happy with quality and variety of products.

Online Shopper

Site Experience Feedback

Oct 03, 2024

website is good, ordering parts is more difficult and cannot be combined with online order.