Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 881 - 900 of 4,220
A
Site Experience Feedback
Oct 04, 2024
Huge selection, thank you!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 17, 2024
It was difficult to use the search engine to find the things in the catalog. For example, I want just one chisel but the search engine would only pull up the chisel I wanted as a set only. It’s okay, I can use them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 04, 2024
Good product at a good price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jim
Site Experience Feedback
Oct 04, 2024
Penn State has been great on the web and on the phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 04, 2024
Easy to surf
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 04, 2024
shipping insurance would nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gumball
Site Experience Feedback
Oct 04, 2024
Computer would not go directly to some item numbers. I was directed to a page that said that I had entered an incorrect number.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
TLathe
Site Experience Feedback
Oct 04, 2024
Game calls and some other items are not easy to find unless you search for them. Emails every day stating items are still in the cart is annoying and seems like the pushy car salesman approach. I get it from a business stand point but one or more everyday is a little much.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
ready to turn
Site Experience Feedback
Sep 24, 2024
easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
ready to turn
Post-Delivery Feedback
Oct 04, 2024
great customer service and documentation! The item I ordered has an issue and is being returned, but the team has been amazing to work with so far. They already shipped a replacement and provided feedback regarding the return. Super nice and responsive resources!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Clarky238
Site Experience Feedback
Oct 04, 2024
Website was easy to navigate and found everything I was looking for easily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TheDUKE
Site Experience Feedback
Oct 03, 2024
It's always a pleasure visiting the website can always find what I'm looking for quickly and easily so I can proceed to checkout and get about my day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dano
Site Experience Feedback
Sep 24, 2024
I thought the website is easy to get around. The descriptions of the items are clear and concise. Checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dano
Post-Delivery Feedback
Oct 03, 2024
My experience with ordering from PennState has been flawless. I've ordered several times and plan on ordering again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Woodworker1
Site Experience Feedback
Oct 03, 2024
I found what I wanted quickly and the order process was eady..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lisa
Site Experience Feedback
Oct 03, 2024
It went smoothly. Found what I needed easily.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Tbone 1
Site Experience Feedback
Oct 03, 2024
Penn state industries has specialized items that I occasionally need Nice that they are around.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jim
Site Experience Feedback
Oct 03, 2024
It was as expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PapaJ
Post-Delivery Feedback
Oct 03, 2024
Two problems: Website was done…customer service was helpful One item I need is out of stock
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 03, 2024
I have introduced family and friends to the Penn State industries. They have all appreciated its info and purchased from you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dave
Site Experience Feedback
Oct 03, 2024
Have made several purchases and have been happy with their products and will certainly be back for more in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KuvaszDad
Site Experience Feedback
Oct 03, 2024
Purchased multiple products over the years, always happy with quality and variety of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 03, 2024
website is good, ordering parts is more difficult and cannot be combined with online order.
- Overall Rating: N/A
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »