Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 861 - 880 of 4,220
Bcube
Site Experience Feedback
Oct 06, 2024
My Go to site for any Pen making Supplies Easy to navigate and great selection Better quality components and finish than the competition
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jim
Site Experience Feedback
Oct 06, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TLC
Site Experience Feedback
Sep 26, 2024
unfortunately, some things out of stock, but that's because they are popular and good quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TLC
Post-Delivery Feedback
Oct 06, 2024
some things not in stock. I understand and am looking forward to ordering them
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ed
Site Experience Feedback
Oct 06, 2024
mostly in stock when I need it and good customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bearish
Site Experience Feedback
Oct 06, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Rookcj50
Site Experience Feedback
Oct 06, 2024
Everything was fine, I wish there were more choices of penkits and information to what I needed with the kit. Bushings.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Dpens
Post-Delivery Feedback
Oct 06, 2024
I've ordered from Penn State many times and have always been satisfied with their vast inventory and delivery of the products I ordered.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Rick
Site Experience Feedback
Sep 29, 2024
retired vet likes woodturning selling so can do more retired vet trying to staying busy and helping other out
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Rick
Post-Delivery Feedback
Oct 06, 2024
Lot of stuff out of stock in the neon colors ain't there no more
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 05, 2024
I placed an order for 7 pen blanks and only received 6. Invoice is unreadable whether item was back ordered or not.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Tango
Site Experience Feedback
Oct 05, 2024
Wood like to be able to search blanks by color. In the search bar if you are sold out the product does not show up and say "SOLD OUT". It acts like you never had it. I would like to know that yes you do carry that item and will have it in again soon. I like your products.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AC
Site Experience Feedback
Sep 19, 2024
I have had great experiences dealing with PSI
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AC
Post-Delivery Feedback
Oct 05, 2024
You guys have great pen kits, some were new to me and they turned out great.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Billy G
Post-Delivery Feedback
Oct 05, 2024
Why you don’t sell the skull copper singely
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
me
Site Experience Feedback
Oct 05, 2024
good webste
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 05, 2024
I have nothing bad to say my experience was excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eric725
Site Experience Feedback
Oct 05, 2024
Penn state has a great selection of things for a wood turner to further their experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Goodies
Site Experience Feedback
Sep 29, 2024
Easy, not clunky or cluttered
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Goodies
Post-Delivery Feedback
Oct 05, 2024
No no i won't
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
pen maker
Site Experience Feedback
Oct 05, 2024
no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wertz's Turned Treasures
Site Experience Feedback
Sep 13, 2024
Everything was great. I plan to use Penn State Industries for my business needs and bulk ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wertz's Turned Treasures
Post-Delivery Feedback
Oct 05, 2024
I love using Penn State Industries for all of my pen needs!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Destin
Site Experience Feedback
Sep 18, 2024
I am a penmaker and sell my pens in a local gallery in Sedona AZ. I enjoy the hobby and make enough money for it to pay for itself with a little extra.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Destin
Post-Delivery Feedback
Oct 05, 2024
The order I placed with Penn States Industries came on time as I expected. As always, the products I received were top shelve and of good quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Maybe
Site Experience Feedback
Sep 26, 2024
Would love to see product manuals before purchasing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Maybe
Post-Delivery Feedback
Oct 05, 2024
I was looking for a dust collector blower motor for my shop system. Penn State had the ideal unit and also a remote power switch. The unit was a reasonable price. Shipping was fast and efficient. The unit is installed now and completed my dust collection system and performs great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »