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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 861 - 880 of 4,220

Bcube

Site Experience Feedback

Oct 06, 2024

My Go to site for any Pen making Supplies Easy to navigate and great selection Better quality components and finish than the competition

jim

Site Experience Feedback

Oct 06, 2024

Good

TLC

Site Experience Feedback

Sep 26, 2024

unfortunately, some things out of stock, but that's because they are popular and good quality.


Post-Delivery Feedback

Oct 06, 2024

some things not in stock. I understand and am looking forward to ordering them

Ed

Site Experience Feedback

Oct 06, 2024

mostly in stock when I need it and good customer service

Bearish

Site Experience Feedback

Oct 06, 2024

Good

Rookcj50

Site Experience Feedback

Oct 06, 2024

Everything was fine, I wish there were more choices of penkits and information to what I needed with the kit. Bushings.

Dpens

Post-Delivery Feedback

Oct 06, 2024

I've ordered from Penn State many times and have always been satisfied with their vast inventory and delivery of the products I ordered.

Rick

Site Experience Feedback

Sep 29, 2024

retired vet likes woodturning selling so can do more retired vet trying to staying busy and helping other out


Post-Delivery Feedback

Oct 06, 2024

Lot of stuff out of stock in the neon colors ain't there no more

Online Shopper

Post-Delivery Feedback

Oct 05, 2024

I placed an order for 7 pen blanks and only received 6. Invoice is unreadable whether item was back ordered or not.

Tango

Site Experience Feedback

Oct 05, 2024

Wood like to be able to search blanks by color. In the search bar if you are sold out the product does not show up and say "SOLD OUT". It acts like you never had it. I would like to know that yes you do carry that item and will have it in again soon. I like your products.

AC

Site Experience Feedback

Sep 19, 2024

I have had great experiences dealing with PSI


Post-Delivery Feedback

Oct 05, 2024

You guys have great pen kits, some were new to me and they turned out great.

Billy G

Post-Delivery Feedback

Oct 05, 2024

Why you don’t sell the skull copper singely

me

Site Experience Feedback

Oct 05, 2024

good webste

Online Shopper

Site Experience Feedback

Oct 05, 2024

I have nothing bad to say my experience was excellent

Eric725

Site Experience Feedback

Oct 05, 2024

Penn state has a great selection of things for a wood turner to further their experience

Goodies

Site Experience Feedback

Sep 29, 2024

Easy, not clunky or cluttered


Post-Delivery Feedback

Oct 05, 2024

No no i won't

pen maker

Site Experience Feedback

Oct 05, 2024

no problems

Wertz's Turned Treasures

Site Experience Feedback

Sep 13, 2024

Everything was great. I plan to use Penn State Industries for my business needs and bulk ordering.


Post-Delivery Feedback

Oct 05, 2024

I love using Penn State Industries for all of my pen needs!

Destin

Site Experience Feedback

Sep 18, 2024

I am a penmaker and sell my pens in a local gallery in Sedona AZ. I enjoy the hobby and make enough money for it to pay for itself with a little extra.


Post-Delivery Feedback

Oct 05, 2024

The order I placed with Penn States Industries came on time as I expected. As always, the products I received were top shelve and of good quality.

Maybe

Site Experience Feedback

Sep 26, 2024

Would love to see product manuals before purchasing


Post-Delivery Feedback

Oct 05, 2024

I was looking for a dust collector blower motor for my shop system. Penn State had the ideal unit and also a remote power switch. The unit was a reasonable price. Shipping was fast and efficient. The unit is installed now and completed my dust collection system and performs great.