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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 841 - 860 of 4,220

Big Daddy's Shop

Site Experience Feedback

Oct 08, 2024

The site has a good selection. It would be nice to get free shipping if you spend over a certain amount.

PaPawd

Site Experience Feedback

Oct 08, 2024

purchase from PSI when I can. i thank them for sponsering Freedom Pen

Penguy

Post-Delivery Feedback

Oct 08, 2024

I have an issue with one kit, was transferred to tech support(?) who failed to answer after 5 minutes of ringing, and have not had time to call back.

DAVE

Site Experience Feedback

Oct 08, 2024

THE GOOD IS THAT IT IS EASY TO USE. THE BAD IS THE SHIPPING COST

Scratch

Site Experience Feedback

Oct 08, 2024

Excellent transaction today. I wish PSI would do something for the Vets who turn. They are many and would appreciate a 10% discount or a "gift" of a pen kit or project kit, complete with bushings and wood or acrylic.

Tj Studios

Site Experience Feedback

Oct 08, 2024

Customer Service staff was extremely helpful, kind and professional. Thank you Kathy!

Jan

Site Experience Feedback

Oct 08, 2024

All was good

Bob

Site Experience Feedback

Oct 08, 2024

very happy with every thing

Garrett

Site Experience Feedback

Oct 08, 2024

Placing my order was quick and simple. The products are of high quality.

Lisa

Site Experience Feedback

Oct 08, 2024

Easy to use

JR

Site Experience Feedback

Sep 16, 2024

No issues

Wilywolfhound

Site Experience Feedback

Oct 08, 2024

Found that I needed at the moment and ordered it. Pretty simple. Was easy to find stuff so all good

poor

Site Experience Feedback

Oct 07, 2024

I had a very bad experience with shipping and customer service a few years ago. I look everywhere else before I place an order with Penn State Industries.

Scott

Site Experience Feedback

Sep 29, 2024

Well satisfied with website, no complaints.


Post-Delivery Feedback

Oct 07, 2024

Very satisfied with Penn State Industry.

deerman

Site Experience Feedback

Oct 07, 2024

very easy to navigate website, and good description of items.

Cowboy

Site Experience Feedback

Oct 01, 2024

So far good


Post-Delivery Feedback

Oct 07, 2024

All good

Pen Maker

Site Experience Feedback

Oct 07, 2024

Overall good … shipping on time

Papa

Site Experience Feedback

Sep 20, 2024

Always out of popular or new items


Post-Delivery Feedback

Oct 07, 2024

I got everything I ordered online on time.

Kel

Site Experience Feedback

Oct 07, 2024

It would be nice if free shipping was offered for purchase over a certain amount.

Colton

Site Experience Feedback

Oct 07, 2024

Very easy website to navigate, will continue ordering with them