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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 821 - 840 of 4,220

CV304

Post-Delivery Feedback

Oct 10, 2024

Product is good and provides a great finished item. I am concerned that I haven’t received any emails lately from Penn State Industries about their products and specials.

Doug

Site Experience Feedback

Oct 10, 2024

Keep doing what you are doing.

Dick

Site Experience Feedback

Oct 10, 2024

Pen kit (s) selection is great and customer service is even better

NA

Site Experience Feedback

Oct 10, 2024

I am frustrated with the lack of coupons. We have spent so much money in the last few months, between my dad and I and not a single coupon. Or it's a one day sale that is sent to spam folder and I never knew about it. I can't believe there is not free shipping with the amount we spent.

Stan

Site Experience Feedback

Oct 10, 2024

I was very pleased with the experience. I've never bought a product from penn state that was less then high quality.

Chuckie

Site Experience Feedback

Oct 03, 2024

Everything went as expected. Great products and prices


Post-Delivery Feedback

Oct 09, 2024

I was satisfied with my service as I have always been with psi and expect the same service every time

Fr. M

Post-Delivery Feedback

Oct 09, 2024

The flexible felt lined pen trays are great. I wish they were a tad bit wider, but they worked really well. I put them in a utility chest to make one huge pen case for my fountain pen collection. I had previously purchased pen holders from this company, and they were incredibly good. I will most likely purchase other products from this company in the future

eastern47

Site Experience Feedback

Oct 09, 2024

no problems

Online Shopper

Site Experience Feedback

Sep 26, 2024

good experience

Eric

Site Experience Feedback

Oct 09, 2024

Awesome selection and ease of checkout!

NOBIZRATE

Site Experience Feedback

Oct 09, 2024

They won't allow me to create an account or if there is one they won't allow me to change the password.

whit

Site Experience Feedback

Oct 09, 2024

one kirinite pen blank,WXKNP05, not available. from last catalogue

Rick

Site Experience Feedback

Oct 09, 2024

Easy to use

Online Shopper

Site Experience Feedback

Oct 09, 2024

Last time you ran out of one of the kits, I got on your waiting list. It took a long time before yall was able to restock. Three weeks later I saw the item was back in stock. I never received a notice. I just got on another waiting list I hope the same thing does not happen again. I have always enjoyed yall products and always will.

rick

Site Experience Feedback

Sep 17, 2024

ok


Post-Delivery Feedback

Oct 09, 2024

Good product

CBK

Site Experience Feedback

Oct 09, 2024

It's a great website with great products. Thanks!

Boardguy

Site Experience Feedback

Sep 28, 2024

Great

ronbo

Site Experience Feedback

Oct 08, 2024

good site

Aaron

Site Experience Feedback

Oct 08, 2024

Overall the website is easy to use and every product that I have looked at has a good description of the product

KingDaddy

Site Experience Feedback

Oct 08, 2024

Excellent choice of products! Fairly quick shipping!