Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 821 - 840 of 4,220
CV304
Post-Delivery Feedback
Oct 10, 2024
Product is good and provides a great finished item. I am concerned that I haven’t received any emails lately from Penn State Industries about their products and specials.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Doug
Site Experience Feedback
Oct 10, 2024
Keep doing what you are doing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dick
Site Experience Feedback
Oct 10, 2024
Pen kit (s) selection is great and customer service is even better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NA
Site Experience Feedback
Oct 10, 2024
I am frustrated with the lack of coupons. We have spent so much money in the last few months, between my dad and I and not a single coupon. Or it's a one day sale that is sent to spam folder and I never knew about it. I can't believe there is not free shipping with the amount we spent.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Stan
Site Experience Feedback
Oct 10, 2024
I was very pleased with the experience. I've never bought a product from penn state that was less then high quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chuckie
Site Experience Feedback
Oct 03, 2024
Everything went as expected. Great products and prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chuckie
Post-Delivery Feedback
Oct 09, 2024
I was satisfied with my service as I have always been with psi and expect the same service every time
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Fr. M
Post-Delivery Feedback
Oct 09, 2024
The flexible felt lined pen trays are great. I wish they were a tad bit wider, but they worked really well. I put them in a utility chest to make one huge pen case for my fountain pen collection. I had previously purchased pen holders from this company, and they were incredibly good. I will most likely purchase other products from this company in the future
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
eastern47
Site Experience Feedback
Oct 09, 2024
no problems
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 26, 2024
good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Eric
Site Experience Feedback
Oct 09, 2024
Awesome selection and ease of checkout!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
NOBIZRATE
Site Experience Feedback
Oct 09, 2024
They won't allow me to create an account or if there is one they won't allow me to change the password.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
whit
Site Experience Feedback
Oct 09, 2024
one kirinite pen blank,WXKNP05, not available. from last catalogue
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Rick
Site Experience Feedback
Oct 09, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 09, 2024
Last time you ran out of one of the kits, I got on your waiting list. It took a long time before yall was able to restock. Three weeks later I saw the item was back in stock. I never received a notice. I just got on another waiting list I hope the same thing does not happen again. I have always enjoyed yall products and always will.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
rick
Site Experience Feedback
Sep 17, 2024
ok
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
rick
Post-Delivery Feedback
Oct 09, 2024
Good product
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
CBK
Site Experience Feedback
Oct 09, 2024
It's a great website with great products. Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Boardguy
Site Experience Feedback
Sep 28, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ronbo
Site Experience Feedback
Oct 08, 2024
good site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aaron
Site Experience Feedback
Oct 08, 2024
Overall the website is easy to use and every product that I have looked at has a good description of the product
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
KingDaddy
Site Experience Feedback
Oct 08, 2024
Excellent choice of products! Fairly quick shipping!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »