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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 801 - 820 of 4,220

Gerry

Site Experience Feedback

Oct 12, 2024

Familiar with the site. No issues.

MB

Site Experience Feedback

Oct 12, 2024

I always have a good time on the PSI website, nothing negative to say.

sailor

Site Experience Feedback

Sep 14, 2024

catolog does not have index


Post-Delivery Feedback

Oct 12, 2024

Too many out of stock items. I was charged for one pen but the status has not been updated.

Fred

Site Experience Feedback

Oct 12, 2024

Found what I wanted, good pricing, easy check out reasonable shipping.

Online Shopper

Post-Delivery Feedback

Oct 12, 2024

I needed specific parts and customer service did great .

Mike

Post-Delivery Feedback

Oct 12, 2024

Everything I order from Penn State is great quality.

Online Shopper

Site Experience Feedback

Oct 07, 2024

Great company to do business with

Buddy

Site Experience Feedback

Sep 25, 2024

prices going up sales going down people can t aford products

Chet

Site Experience Feedback

Oct 04, 2024

Finding the Gatsby kits stink. A kit of only 3 is not enough. I had to make 2 orders to get close To what I waited. It should be at least equivalent to the Grande. It’s like it’s become the step child .


Post-Delivery Feedback

Oct 12, 2024

I have been a satisfied customer for many years and have never had any desire to stop doing business with them. As the old saying goes “if it ain’t broke don’t fix it “.

Kevin

Site Experience Feedback

Oct 04, 2024

Lots out ofstock


Post-Delivery Feedback

Oct 12, 2024

the staff was able to help and provide assistance with every time i call i am becoming more comfortable with the products and less stressed about them requiring help to fix. the staff is making me feel happy to come back

Ronnie

Post-Delivery Feedback

Oct 12, 2024

great web site easy to use. Good products best place to shop for pen making.

Dadman

Site Experience Feedback

Oct 11, 2024

No problems at all. Searched for what I wanted, it came right up, placed the order.

Phill

Site Experience Feedback

Oct 11, 2024

It was quick, easy, and the shipping and purchases are reasonable. I'll be back for more.

ASH

Post-Delivery Feedback

Oct 11, 2024

I run a business and PennState is one of my suppliers. I have been making products using their components for over 15 years. They are a valued supplier with good quality, timely delivery and fairly competitive pricing. This purchase in particular was as expected based on my previous experience.

TooManyProjects

Post-Delivery Feedback

Oct 11, 2024

Good selection and usually in stock. Could be better shipping.

Jack

Site Experience Feedback

Sep 19, 2024

I am a first time customer and I was supposed to receive a 10% discount on my order but I couldn't get it to work. I used THANKS56DWKNEW,


Post-Delivery Feedback

Oct 11, 2024

I am just starting out making pens and the Carbide Magic Negative Rake Pen Genie was recommended to me by a friend. I cannot tell how happy I am that I took his adv ice. The tool is very easy to use even for a beginner like me. I will be purchasing other carbide tools in the near future.

Hubbydo

Site Experience Feedback

Oct 03, 2024

I am happy with the products offered. However when entering info for a search, the results are not all the products available. I have to go to the catalog and enter the item number to see the product.


Post-Delivery Feedback

Oct 11, 2024

As always products were of highest quality and arrived ahead of my expectations.

JPOHAR

Site Experience Feedback

Oct 11, 2024

I found the Penn State website to be fairly industry standard as far as navigating to shop around which I consider a good thing. The same can be said for billing and check out. As long as these are straight forward methods that's good. I don't like going websites where they are doing something different and I feel confused.

Kevbob650

Site Experience Feedback

Oct 10, 2024

The site is great, easy to navigate and great product description. I like that you can find the product turning info including bushings and drill bit size quickly.

Online Shopper

Site Experience Feedback

Oct 10, 2024

It was actually a good experience, I will definitely shop again