Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 801 - 820 of 4,220
Gerry
Site Experience Feedback
Oct 12, 2024
Familiar with the site. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MB
Site Experience Feedback
Oct 12, 2024
I always have a good time on the PSI website, nothing negative to say.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sailor
Site Experience Feedback
Sep 14, 2024
catolog does not have index
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sailor
Post-Delivery Feedback
Oct 12, 2024
Too many out of stock items. I was charged for one pen but the status has not been updated.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: N/A
- Full ratings for this review »
Fred
Site Experience Feedback
Oct 12, 2024
Found what I wanted, good pricing, easy check out reasonable shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 12, 2024
I needed specific parts and customer service did great .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mike
Post-Delivery Feedback
Oct 12, 2024
Everything I order from Penn State is great quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 07, 2024
Great company to do business with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Buddy
Site Experience Feedback
Sep 25, 2024
prices going up sales going down people can t aford products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Chet
Site Experience Feedback
Oct 04, 2024
Finding the Gatsby kits stink. A kit of only 3 is not enough. I had to make 2 orders to get close To what I waited. It should be at least equivalent to the Grande. It’s like it’s become the step child .
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chet
Post-Delivery Feedback
Oct 12, 2024
I have been a satisfied customer for many years and have never had any desire to stop doing business with them. As the old saying goes “if it ain’t broke don’t fix it “.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kevin
Site Experience Feedback
Oct 04, 2024
Lots out ofstock
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kevin
Post-Delivery Feedback
Oct 12, 2024
the staff was able to help and provide assistance with every time i call i am becoming more comfortable with the products and less stressed about them requiring help to fix. the staff is making me feel happy to come back
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Ronnie
Post-Delivery Feedback
Oct 12, 2024
great web site easy to use. Good products best place to shop for pen making.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dadman
Site Experience Feedback
Oct 11, 2024
No problems at all. Searched for what I wanted, it came right up, placed the order.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Phill
Site Experience Feedback
Oct 11, 2024
It was quick, easy, and the shipping and purchases are reasonable. I'll be back for more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ASH
Post-Delivery Feedback
Oct 11, 2024
I run a business and PennState is one of my suppliers. I have been making products using their components for over 15 years. They are a valued supplier with good quality, timely delivery and fairly competitive pricing. This purchase in particular was as expected based on my previous experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
TooManyProjects
Post-Delivery Feedback
Oct 11, 2024
Good selection and usually in stock. Could be better shipping.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Jack
Site Experience Feedback
Sep 19, 2024
I am a first time customer and I was supposed to receive a 10% discount on my order but I couldn't get it to work. I used THANKS56DWKNEW,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jack
Post-Delivery Feedback
Oct 11, 2024
I am just starting out making pens and the Carbide Magic Negative Rake Pen Genie was recommended to me by a friend. I cannot tell how happy I am that I took his adv ice. The tool is very easy to use even for a beginner like me. I will be purchasing other carbide tools in the near future.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Hubbydo
Site Experience Feedback
Oct 03, 2024
I am happy with the products offered. However when entering info for a search, the results are not all the products available. I have to go to the catalog and enter the item number to see the product.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Hubbydo
Post-Delivery Feedback
Oct 11, 2024
As always products were of highest quality and arrived ahead of my expectations.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JPOHAR
Site Experience Feedback
Oct 11, 2024
I found the Penn State website to be fairly industry standard as far as navigating to shop around which I consider a good thing. The same can be said for billing and check out. As long as these are straight forward methods that's good. I don't like going websites where they are doing something different and I feel confused.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kevbob650
Site Experience Feedback
Oct 10, 2024
The site is great, easy to navigate and great product description. I like that you can find the product turning info including bushings and drill bit size quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 10, 2024
It was actually a good experience, I will definitely shop again
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »