Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 81 - 100 of 4,247
Ray
Site Experience Feedback
Nov 22, 2024
Biggest thing is no military/veteran/first responders discount. The rest is mostly fine. Making sure you have bushings in stock for the kits you have in stock would be great as well. And a color search when searching blanks would be good, like white epoxy or light, dark, rose wood type of thing.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
DP
Site Experience Feedback
Nov 22, 2024
Very satisfied!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr Bob
Post-Delivery Feedback
Nov 22, 2024
Good products , reasonable prices
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ray
Site Experience Feedback
Nov 22, 2024
No problem encountered.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Bear
Site Experience Feedback
Nov 22, 2024
good website and lots to order from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
deb
Site Experience Feedback
Nov 22, 2024
Have had great service from this company. They have dropped the good fountain pens and this is a problem for me. I’ll have to go elsewhere
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
lab
Site Experience Feedback
Nov 22, 2024
I wish they would share more promotions
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Steve
Site Experience Feedback
Nov 14, 2024
Website is easy to understand. I was able to find everything I wanted and directions for each item.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Post-Delivery Feedback
Nov 22, 2024
I am so glad that I found Penn State Industries. I really enjoy making wood turning items for my small business and here I not only find items that I can easily sell, but the quality and customer service is excellent!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jack
Post-Delivery Feedback
Nov 22, 2024
Top notch products at very competitive pricing. Great variety, something for everyone.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Buckshot
Site Experience Feedback
Nov 05, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Buckshot
Post-Delivery Feedback
Nov 22, 2024
I ordered a pen case. It was a lot of money but I was blown away by the quality of this product. I also ordered a couple small items and they were perfect. You have a great catalog that I look at every day and mark things to purchase in the near future. I really like to make quality pens and your catalog has a lot of different pens. I have already told friends to go to your site because you have a lot of great things.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Big John
Site Experience Feedback
Nov 21, 2024
Wish orders got here faster. Sometime it’s impossible to apply coupons to orders.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
kb8keo
Site Experience Feedback
Nov 21, 2024
I easily found everything I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GT
Site Experience Feedback
Nov 21, 2024
Easy ordering. Good reference materials available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bubba E
Site Experience Feedback
Nov 21, 2024
Got all the things I wanted. Gifts and personal also.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Duke
Site Experience Feedback
Nov 21, 2024
I have purchased my lathe and several pen kits from Penn Industries. Extremely pleased with all my purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
The pen design studio is a nice addition to the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AnneLandfried
Post-Delivery Feedback
Nov 21, 2024
I have been a PSI customer for many years, on and off depending on my availability to turn pens. Recently I went on a crazy obsession in making pens and have been purchasing products from PSI. I am always very pleased with the quality of their products and the speed of delivery. Their customer service is outstanding: I had an issue with one of their kits and damaged a piece. They generously helped me with it and I could not be more grateful for that. PSI is my to go place when it comes to pen turning supply! This is a great company with fantastic customer service, their products are high quality, they all come with instructions so you are sure you’ll make the best of whatever you purchased. I just want to say: Thank you PSI, just keep doing what you are doing!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Hobie
Site Experience Feedback
Nov 21, 2024
Easy site to surf
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
I am from the old school on computers. We don't get along. Today was one of my first buying something on line. it all went well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
hook
Site Experience Feedback
Nov 21, 2024
Prices were good and free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »