Home > Gifts & Flowers > Penn State Industries

Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 26, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 81 - 100 of 4,247

Ray

Site Experience Feedback

Nov 22, 2024

Biggest thing is no military/veteran/first responders discount. The rest is mostly fine. Making sure you have bushings in stock for the kits you have in stock would be great as well. And a color search when searching blanks would be good, like white epoxy or light, dark, rose wood type of thing.

DP

Site Experience Feedback

Nov 22, 2024

Very satisfied!

Dr Bob

Post-Delivery Feedback

Nov 22, 2024

Good products , reasonable prices

Ray

Site Experience Feedback

Nov 22, 2024

No problem encountered.

Bear

Site Experience Feedback

Nov 22, 2024

good website and lots to order from

deb

Site Experience Feedback

Nov 22, 2024

Have had great service from this company. They have dropped the good fountain pens and this is a problem for me. I’ll have to go elsewhere

lab

Site Experience Feedback

Nov 22, 2024

I wish they would share more promotions

Steve

Site Experience Feedback

Nov 14, 2024

Website is easy to understand. I was able to find everything I wanted and directions for each item.


Post-Delivery Feedback

Nov 22, 2024

I am so glad that I found Penn State Industries. I really enjoy making wood turning items for my small business and here I not only find items that I can easily sell, but the quality and customer service is excellent!

Jack

Post-Delivery Feedback

Nov 22, 2024

Top notch products at very competitive pricing. Great variety, something for everyone.

Buckshot

Site Experience Feedback

Nov 05, 2024

Great


Post-Delivery Feedback

Nov 22, 2024

I ordered a pen case. It was a lot of money but I was blown away by the quality of this product. I also ordered a couple small items and they were perfect. You have a great catalog that I look at every day and mark things to purchase in the near future. I really like to make quality pens and your catalog has a lot of different pens. I have already told friends to go to your site because you have a lot of great things.

Big John

Site Experience Feedback

Nov 21, 2024

Wish orders got here faster. Sometime it’s impossible to apply coupons to orders.

kb8keo

Site Experience Feedback

Nov 21, 2024

I easily found everything I needed.

GT

Site Experience Feedback

Nov 21, 2024

Easy ordering. Good reference materials available.

Bubba E

Site Experience Feedback

Nov 21, 2024

Got all the things I wanted. Gifts and personal also.

Duke

Site Experience Feedback

Nov 21, 2024

I have purchased my lathe and several pen kits from Penn Industries. Extremely pleased with all my purchases

Online Shopper

Site Experience Feedback

Nov 21, 2024

The pen design studio is a nice addition to the website.

AnneLandfried

Post-Delivery Feedback

Nov 21, 2024

I have been a PSI customer for many years, on and off depending on my availability to turn pens. Recently I went on a crazy obsession in making pens and have been purchasing products from PSI. I am always very pleased with the quality of their products and the speed of delivery. Their customer service is outstanding: I had an issue with one of their kits and damaged a piece. They generously helped me with it and I could not be more grateful for that. PSI is my to go place when it comes to pen turning supply! This is a great company with fantastic customer service, their products are high quality, they all come with instructions so you are sure you’ll make the best of whatever you purchased. I just want to say: Thank you PSI, just keep doing what you are doing!

Hobie

Site Experience Feedback

Nov 21, 2024

Easy site to surf

Online Shopper

Site Experience Feedback

Nov 21, 2024

I am from the old school on computers. We don't get along. Today was one of my first buying something on line. it all went well.

hook

Site Experience Feedback

Nov 21, 2024

Prices were good and free shipping