Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 61 - 80 of 4,247
Pablo
Site Experience Feedback
Nov 23, 2024
need supplies for pen making
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Eric
Site Experience Feedback
Nov 23, 2024
I made a mistake with my order and I wanted to add more to avail of free shipping. Website does not allow this. Also no help could be obtained during weekends as you are closed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Oz
Site Experience Feedback
Nov 12, 2024
Nice site , Something new.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Oz
Post-Delivery Feedback
Nov 23, 2024
Bad experience
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
Bre
Post-Delivery Feedback
Nov 23, 2024
Excellent product exactly what I wanted and needed. Delivery was quick and the variety of supplies is great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mike
Post-Delivery Feedback
Nov 22, 2024
Great service and they will make every purchase right!! Best there is!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mr. Jeff
Site Experience Feedback
Oct 26, 2024
No problems
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Mr. Jeff
Post-Delivery Feedback
Nov 22, 2024
Good experience. Shipping too slow.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 2
- Customer Support: 9
- Full ratings for this review »
sam
Site Experience Feedback
Nov 22, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
James
Site Experience Feedback
Nov 22, 2024
It was pleasant
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Markk
Site Experience Feedback
Nov 22, 2024
Website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Denny
Site Experience Feedback
Nov 22, 2024
I ordered a few things for Christmas
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bigmac
Site Experience Feedback
Nov 22, 2024
I clicked on a link from Google search. Easy as can be.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Crunch
Site Experience Feedback
Nov 22, 2024
Very satisfied. Very good quality of items. Fair price. Plan future purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
fhmike
Site Experience Feedback
Nov 22, 2024
I'm generally pretty happy with Penn State. One wish is that it would be nice if once in a while they would reinstate a discontinued pen. Two examples are the American Pride Filigree Twist and the 30 cal Letter Opener. I was disappointed that they have been discontinued for some time. I inherited a stock pile of pens and kits and I'm whittling the inventory down, so what is new to me is probably old hat to many. I recently sold the last American Pride and the 30 cal letter head and I found them to be discontinued when I tried to refresh the inventory of kits. Please add me to a list of notifications if you ever decide to give those two items another chance.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
John
Site Experience Feedback
Nov 22, 2024
Very good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 22, 2024
Great service, except for the out-stock items.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Deacon
Site Experience Feedback
Nov 22, 2024
When I tried to pay, for about 5 times, it rejected my card information before I even got it all entered. I tried the chat but didn't get a response. Then I tried the payment card info again, and it worked.
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- Full ratings for this review »
Jake
Site Experience Feedback
Nov 11, 2024
I found everything I needed, and it was quick and easy.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jake
Post-Delivery Feedback
Nov 22, 2024
It was good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 7
- Full ratings for this review »
Na
Site Experience Feedback
Nov 22, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JoeB
Site Experience Feedback
Nov 22, 2024
All was good, but there are errors in the catalogue and online. Notably, the size of Forstner bit needed for salt and pepper mill. One says 1 1/2", another place says 1 5/8". I called for clarification and was told 1 1/2" is correct for all of my choices. If this proves to be wrong, I will be returning some of the items.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
J
Site Experience Feedback
Nov 22, 2024
The website is well put together, clearly presented and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »