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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 26, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 61 - 80 of 4,247

Pablo

Site Experience Feedback

Nov 23, 2024

need supplies for pen making

Eric

Site Experience Feedback

Nov 23, 2024

I made a mistake with my order and I wanted to add more to avail of free shipping. Website does not allow this. Also no help could be obtained during weekends as you are closed.

Oz

Site Experience Feedback

Nov 12, 2024

Nice site , Something new.


Post-Delivery Feedback

Nov 23, 2024

Bad experience

Bre

Post-Delivery Feedback

Nov 23, 2024

Excellent product exactly what I wanted and needed. Delivery was quick and the variety of supplies is great.

Mike

Post-Delivery Feedback

Nov 22, 2024

Great service and they will make every purchase right!! Best there is!!

Mr. Jeff

Site Experience Feedback

Oct 26, 2024

No problems


Post-Delivery Feedback

Nov 22, 2024

Good experience. Shipping too slow.

sam

Site Experience Feedback

Nov 22, 2024

good

James

Site Experience Feedback

Nov 22, 2024

It was pleasant

Markk

Site Experience Feedback

Nov 22, 2024

Website is easy to use.

Denny

Site Experience Feedback

Nov 22, 2024

I ordered a few things for Christmas

Bigmac

Site Experience Feedback

Nov 22, 2024

I clicked on a link from Google search. Easy as can be.

Crunch

Site Experience Feedback

Nov 22, 2024

Very satisfied. Very good quality of items. Fair price. Plan future purchases.

fhmike

Site Experience Feedback

Nov 22, 2024

I'm generally pretty happy with Penn State. One wish is that it would be nice if once in a while they would reinstate a discontinued pen. Two examples are the American Pride Filigree Twist and the 30 cal Letter Opener. I was disappointed that they have been discontinued for some time. I inherited a stock pile of pens and kits and I'm whittling the inventory down, so what is new to me is probably old hat to many. I recently sold the last American Pride and the 30 cal letter head and I found them to be discontinued when I tried to refresh the inventory of kits. Please add me to a list of notifications if you ever decide to give those two items another chance.

John

Site Experience Feedback

Nov 22, 2024

Very good website

Online Shopper

Post-Delivery Feedback

Nov 22, 2024

Great service, except for the out-stock items.

Deacon

Site Experience Feedback

Nov 22, 2024

When I tried to pay, for about 5 times, it rejected my card information before I even got it all entered. I tried the chat but didn't get a response. Then I tried the payment card info again, and it worked.

Jake

Site Experience Feedback

Nov 11, 2024

I found everything I needed, and it was quick and easy.


Post-Delivery Feedback

Nov 22, 2024

It was good

Na

Site Experience Feedback

Nov 22, 2024

All good

JoeB

Site Experience Feedback

Nov 22, 2024

All was good, but there are errors in the catalogue and online. Notably, the size of Forstner bit needed for salt and pepper mill. One says 1 1/2", another place says 1 5/8". I called for clarification and was told 1 1/2" is correct for all of my choices. If this proves to be wrong, I will be returning some of the items.

J

Site Experience Feedback

Nov 22, 2024

The website is well put together, clearly presented and easy to navigate.