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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 26, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 41 - 60 of 4,247

Joe

Post-Delivery Feedback

Nov 24, 2024

Found exactly what I was looking for. The whole setup is perfect - it includes everything my wife needs for her pen turning, and it arrived just a few days after I ordered it. Amazing experience

Mabdoman

Site Experience Feedback

Nov 24, 2024

PayPal a check out made it easy

pferg

Site Experience Feedback

Nov 24, 2024

Found what I needed easily. Thankful the seam ripper was available by itself without a kit. website was easy to navigate.

Barney

Site Experience Feedback

Nov 24, 2024

I found that the search feature did not find things that I searched for. I searched for Sandpaper, and it did not show me anything. I searched for sand and it did not show me anything. Otherwise the site is very easy to use.

Ole Coach

Site Experience Feedback

Nov 16, 2024

Penn State Ind is always a pleasant online experience, have been buying from them for several years.

Karl

Site Experience Feedback

Nov 14, 2024

Great products, great live chat. Searching for pen blanks can be hard. I'd like to see filters for styles of wood, like "burls" and "spalted." Right now, there are several categories I need to investigate, in order to find all of them.


Post-Delivery Feedback

Nov 24, 2024

Web chat made a mistake and provided incorrect information that was material to my project, but they took responsibility and fixed the issue VERY quickly. Im a happy customer!

Online Shopper

Site Experience Feedback

Nov 23, 2024

Thought already placed order but looks like never finished checking out

KANSAS

Site Experience Feedback

Nov 23, 2024

Good products, but thought the shipping was free for what I spent.

adevitis

Site Experience Feedback

Nov 23, 2024

easy to navigate but the website could use some work.

Chip

Site Experience Feedback

Nov 23, 2024

All good.

Online Shopper

Site Experience Feedback

Nov 23, 2024

It was a good experience and I honestly wouldn’t ask for anything different as of now.

Woodwiz mark

Site Experience Feedback

Nov 23, 2024

I have a wonderful experience every time I order from Penn State my only issue is the shipping charge at times I feel is a little high for the item

toons

Site Experience Feedback

Nov 23, 2024

Very easy to order and always a good price. Just today recommended you company to a person that purchased my spare lathe.

Mac

Site Experience Feedback

Nov 23, 2024

Penn State Industries always has a great line of supplies, and I never fail to find what I need for my next project

Ken W

Site Experience Feedback

Nov 23, 2024

Needed the pen blanks for making pens for gifts.

Online Shopper

Site Experience Feedback

Nov 23, 2024

Penn state Industries has the easy category for pen kits and pen blanks.

Don T.

Site Experience Feedback

Nov 23, 2024

I've had problems with PayPal being accepted in the past. Not this time, though. The PSI website is excellent. I wish the search could be more helpful and retain prior searches. I'd love to see a downloadable series of data files about the kits, sizes, and specs on the bushings. I have trouble sometimes when working on multiple items getting the bushings identified. i sometimes need to reference the sizes on the instructions to figure out which is which.

Jim

Site Experience Feedback

Nov 23, 2024

Always heard good reports about the quality of products. No concerns.

Woodworkrick

Site Experience Feedback

Nov 23, 2024

Very good to shop on this site has everything I need

D Burg

Site Experience Feedback

Nov 23, 2024

I have purchased numerous items from you and have always been extremely happy with the quality. Your web site is very helpful when looking for a new product.