Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 41 - 60 of 4,247
Joe
Post-Delivery Feedback
Nov 24, 2024
Found exactly what I was looking for. The whole setup is perfect - it includes everything my wife needs for her pen turning, and it arrived just a few days after I ordered it. Amazing experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mabdoman
Site Experience Feedback
Nov 24, 2024
PayPal a check out made it easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
pferg
Site Experience Feedback
Nov 24, 2024
Found what I needed easily. Thankful the seam ripper was available by itself without a kit. website was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Barney
Site Experience Feedback
Nov 24, 2024
I found that the search feature did not find things that I searched for. I searched for Sandpaper, and it did not show me anything. I searched for sand and it did not show me anything. Otherwise the site is very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ole Coach
Site Experience Feedback
Nov 16, 2024
Penn State Ind is always a pleasant online experience, have been buying from them for several years.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Karl
Site Experience Feedback
Nov 14, 2024
Great products, great live chat. Searching for pen blanks can be hard. I'd like to see filters for styles of wood, like "burls" and "spalted." Right now, there are several categories I need to investigate, in order to find all of them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Karl
Post-Delivery Feedback
Nov 24, 2024
Web chat made a mistake and provided incorrect information that was material to my project, but they took responsibility and fixed the issue VERY quickly. Im a happy customer!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
Thought already placed order but looks like never finished checking out
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KANSAS
Site Experience Feedback
Nov 23, 2024
Good products, but thought the shipping was free for what I spent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
adevitis
Site Experience Feedback
Nov 23, 2024
easy to navigate but the website could use some work.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Chip
Site Experience Feedback
Nov 23, 2024
All good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
It was a good experience and I honestly wouldn’t ask for anything different as of now.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Woodwiz mark
Site Experience Feedback
Nov 23, 2024
I have a wonderful experience every time I order from Penn State my only issue is the shipping charge at times I feel is a little high for the item
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
toons
Site Experience Feedback
Nov 23, 2024
Very easy to order and always a good price. Just today recommended you company to a person that purchased my spare lathe.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mac
Site Experience Feedback
Nov 23, 2024
Penn State Industries always has a great line of supplies, and I never fail to find what I need for my next project
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ken W
Site Experience Feedback
Nov 23, 2024
Needed the pen blanks for making pens for gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
Penn state Industries has the easy category for pen kits and pen blanks.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Don T.
Site Experience Feedback
Nov 23, 2024
I've had problems with PayPal being accepted in the past. Not this time, though. The PSI website is excellent. I wish the search could be more helpful and retain prior searches. I'd love to see a downloadable series of data files about the kits, sizes, and specs on the bushings. I have trouble sometimes when working on multiple items getting the bushings identified. i sometimes need to reference the sizes on the instructions to figure out which is which.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Nov 23, 2024
Always heard good reports about the quality of products. No concerns.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Woodworkrick
Site Experience Feedback
Nov 23, 2024
Very good to shop on this site has everything I need
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
D Burg
Site Experience Feedback
Nov 23, 2024
I have purchased numerous items from you and have always been extremely happy with the quality. Your web site is very helpful when looking for a new product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »