Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 101 - 120 of 4,247
DocH
Post-Delivery Feedback
Nov 21, 2024
Pleased with ease of ordering. The Woodturning club I belong to gets a 10% discount on our orders. I like the seamless way the discount is applied during the online checkout procedure.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
ken
Post-Delivery Feedback
Nov 21, 2024
the order was whit expected but sometimes shipping is slow. the products are in really good shape,not lick what you bye from others.will be sure to buy again. penn state is the best.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: N/A
- Full ratings for this review »
bru
Site Experience Feedback
Nov 21, 2024
cleared my cart which was annoying to rebuild
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
FJB
Site Experience Feedback
Nov 21, 2024
Love how easy it was to order. Looking forward to he products coming in the mail!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mike
Post-Delivery Feedback
Nov 21, 2024
the only down point i have is the lag between order and shipment, the tracking system could be improved as well
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Mike M
Post-Delivery Feedback
Nov 21, 2024
Good value for the money
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
It's a shame that the cart I had saved (from being logged in on a mobile device) was not accessible when I logged in from my laptop
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ken
Site Experience Feedback
Nov 11, 2024
PennState Industries has been my "go-to" site for pen supplies and equipment. Their products are reliable and arrive when expected. It would be even better if they offered free shipping for orders over a certain amount.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Koz
Site Experience Feedback
Nov 21, 2024
I was unable to pay with paypal using my phone. I ended up needing to use my home computer to complete the purchase. I have used my phone to pay with paypal for many years.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan D
Site Experience Feedback
Nov 21, 2024
I received an email offering free shipping for an order over $49. I had the items in my cart listing $52.90 with free shipping. I logged into my account and my cart changed to a include $4.95 club discount with $9.95 shipping. I logged out and my cart went back to $52.90 with free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
10alice
Site Experience Feedback
Nov 21, 2024
It would be nice to see and reorder past purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lloyd
Site Experience Feedback
Nov 11, 2024
No problems. Although I like to talk to your people on the order desk, it is sometimes easier and faster to order online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lloyd
Post-Delivery Feedback
Nov 21, 2024
Disappointed that Crochet Hook K was out of stock
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Colorado
Site Experience Feedback
Nov 11, 2024
TRANSACTION WENT AS EXPECTED
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Colorado
Post-Delivery Feedback
Nov 21, 2024
Fantastic selection of products. Website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
i couldn't search the item on the site. I had to use google and it came up there.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
CJ
Site Experience Feedback
Nov 06, 2024
I think it could be a little easier..
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Gary K
Post-Delivery Feedback
Nov 21, 2024
Making another dog pen. PSI always had a good selection of pen kit projects.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Krunch
Site Experience Feedback
Nov 11, 2024
I really like that you all included the bushings with bundle of the diamond painting kits. This is what convinced me to purchase these kits.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Pickeje
Site Experience Feedback
Nov 21, 2024
Would like a section called “Tools”.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Razordog
Site Experience Feedback
Nov 21, 2024
Products are always top quality.... purchased other pen kits off of Amazon and the quality is just not there. My customers can see the difference too
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Denny
Site Experience Feedback
Nov 20, 2024
Everything went well except no stock again onWXPABA OR WXPABC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »