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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 101 - 120 of 4,247

DocH

Post-Delivery Feedback

Nov 21, 2024

Pleased with ease of ordering. The Woodturning club I belong to gets a 10% discount on our orders. I like the seamless way the discount is applied during the online checkout procedure.

ken

Post-Delivery Feedback

Nov 21, 2024

the order was whit expected but sometimes shipping is slow. the products are in really good shape,not lick what you bye from others.will be sure to buy again. penn state is the best.

bru

Site Experience Feedback

Nov 21, 2024

cleared my cart which was annoying to rebuild

FJB

Site Experience Feedback

Nov 21, 2024

Love how easy it was to order. Looking forward to he products coming in the mail!

mike

Post-Delivery Feedback

Nov 21, 2024

the only down point i have is the lag between order and shipment, the tracking system could be improved as well

Mike M

Post-Delivery Feedback

Nov 21, 2024

Good value for the money

Online Shopper

Site Experience Feedback

Nov 21, 2024

It's a shame that the cart I had saved (from being logged in on a mobile device) was not accessible when I logged in from my laptop

Ken

Site Experience Feedback

Nov 11, 2024

PennState Industries has been my "go-to" site for pen supplies and equipment. Their products are reliable and arrive when expected. It would be even better if they offered free shipping for orders over a certain amount.

Koz

Site Experience Feedback

Nov 21, 2024

I was unable to pay with paypal using my phone. I ended up needing to use my home computer to complete the purchase. I have used my phone to pay with paypal for many years.

Dan D

Site Experience Feedback

Nov 21, 2024

I received an email offering free shipping for an order over $49. I had the items in my cart listing $52.90 with free shipping. I logged into my account and my cart changed to a include $4.95 club discount with $9.95 shipping. I logged out and my cart went back to $52.90 with free shipping.

10alice

Site Experience Feedback

Nov 21, 2024

It would be nice to see and reorder past purchases

Lloyd

Site Experience Feedback

Nov 11, 2024

No problems. Although I like to talk to your people on the order desk, it is sometimes easier and faster to order online


Post-Delivery Feedback

Nov 21, 2024

Disappointed that Crochet Hook K was out of stock

Colorado

Site Experience Feedback

Nov 11, 2024

TRANSACTION WENT AS EXPECTED


Post-Delivery Feedback

Nov 21, 2024

Fantastic selection of products. Website is easy to use.

Online Shopper

Site Experience Feedback

Nov 21, 2024

i couldn't search the item on the site. I had to use google and it came up there.

CJ

Site Experience Feedback

Nov 06, 2024

I think it could be a little easier..

Gary K

Post-Delivery Feedback

Nov 21, 2024

Making another dog pen. PSI always had a good selection of pen kit projects.

Krunch

Site Experience Feedback

Nov 11, 2024

I really like that you all included the bushings with bundle of the diamond painting kits. This is what convinced me to purchase these kits.

Pickeje

Site Experience Feedback

Nov 21, 2024

Would like a section called “Tools”.

Razordog

Site Experience Feedback

Nov 21, 2024

Products are always top quality.... purchased other pen kits off of Amazon and the quality is just not there. My customers can see the difference too

Denny

Site Experience Feedback

Nov 20, 2024

Everything went well except no stock again onWXPABA OR WXPABC