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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 121 - 140 of 4,247

Online Shopper

Post-Delivery Feedback

Nov 20, 2024

These pen boxes are the best of any that I found online!

don w

Site Experience Feedback

Nov 20, 2024

love that a real live person with knowledge answers phone kind and helpful

KT

Site Experience Feedback

Nov 20, 2024

Easy to find items and very quick delivery

The bearded outdoorsman

Site Experience Feedback

Nov 20, 2024

I had a great experience on the website. Just wish I had a few more options with slimline pins. I’m going to try to use some other ones you offer but slimline pins and pins that are the same size as slimline are the only ones I can use for my business. I’m fairly new to your website. I started building pins three years ago. I really appreciate the full pricing and I really like the fact that you have free shipping over 50 bucks shipping pets in my bottom line.

Jim

Site Experience Feedback

Nov 20, 2024

Easy to use. Much improved from past

Barb

Site Experience Feedback

Nov 20, 2024

Happy! I recently inquired about free shipping. I believe it was not available. Someone was listening… Thanks for great products and service. Barb

Stuart

Site Experience Feedback

Nov 20, 2024

Great products and service! They do an outstanding job and the website works well.

JBK

Site Experience Feedback

Nov 20, 2024

very good as usual

Bill

Site Experience Feedback

Nov 20, 2024

very simple and painless

Beeman

Site Experience Feedback

Nov 20, 2024

slow and gets into loop that prevents entering credit card data, released two hours later. Need IT review. improvement needed.

johnmac

Site Experience Feedback

Nov 20, 2024

Easy to find item and purchase

Ronnie

Post-Delivery Feedback

Nov 20, 2024

Very smooth experience!

Grimland

Site Experience Feedback

Nov 20, 2024

Make accessories for each kit more prominent in the description ( bushings and bits). It's a little aggravating to realize that you need something to complete the project.

Jim

Site Experience Feedback

Nov 20, 2024

I buy turning kits for bottle stoppers pens and pepper grinders

Don

Site Experience Feedback

Nov 14, 2024

Everything went good


Post-Delivery Feedback

Nov 20, 2024

Ordering went fine, the back scratchers are not good

Barry

Site Experience Feedback

Nov 20, 2024

Excellent selection of pen kits

Spanky

Site Experience Feedback

Nov 10, 2024

Very good


Post-Delivery Feedback

Nov 20, 2024

Product has always exceeded expectations

Don B

Site Experience Feedback

Nov 09, 2024

Website was easy to navigate p.


Post-Delivery Feedback

Nov 20, 2024

Easy process to order. Lots of choices.

Jones

Site Experience Feedback

Nov 03, 2024

Always have what I need.

DaveB

Site Experience Feedback

Nov 20, 2024

Nothing negative to say...good products!